Customer Radar Pros and Cons

Customer Radar has been useful when it comes to the handling of online reviews for our veterinary practice. Clients can leave feedback via different means, such as SMS and scanning of QR code, which makes it easy for them. Review collected by and hosted on G2.com.

I am not able to look into the minute details of comments that were made such as ancestors or look at trends over several periods of time. Specific feedback would help me ask questions to get to the ‘why’ and adjust my classroom management style appropriately. Review collected by and hosted on G2.com.

To set up feedback channels and to address consumer reviews on various forums does not take more than a few minutes. The NPS score aggregates customer perceptions into an easily digestible summary; the score dashboard. Review collected by and hosted on G2.com.

I think they are probably designed for these industries exclusively. It is not easy to modify the feedback requests and the reports generated for other types of business ventures. Review collected by and hosted on G2.com.

Getting feedback instantly is amazing! We can fix problems right away instead of weeks later. This has made our customers so much happier. Aside from that, we can customize our surveys to fit our business and customers. Review collected by and hosted on G2.com.

It would be great if there were more pre-built survey templates. Review collected by and hosted on G2.com.

I love that all of the social media accounts are right there in front of me to respond to. Helps with tabs and browser data is decreased Review collected by and hosted on G2.com.

I think the mobile friendliness could be improved as well as the site itself. Sometimes takes a while to load Review collected by and hosted on G2.com.