Customer Radar
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Customer Radar
By Customer Radar
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4.3 out of 5 stars
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Customer Radar Reviews & Product Details

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Amelia G.
AG
Team Leader - Customer Service Email Team
Mid-Market(51-1000 emp.)
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Review source: G2 invite
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What do you like best about Customer Radar?

Getting feedback instantly is amazing! We can fix problems right away instead of weeks later. This has made our customers so much happier. Aside from that, we can customize our surveys to fit our business and customers. Review collected by and hosted on G2.com.

What do you dislike about Customer Radar?

It would be great if there were more pre-built survey templates. Review collected by and hosted on G2.com.

What problems is Customer Radar solving and how is that benefiting you?

Our customer place their orders through our webiste and we send them surverys to shows us what customers like and don’t like, so we can make their experience better. Review collected by and hosted on G2.com.

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Customer Radar Overview

Editedit
What is Customer Radar?

Customer Radar is the leader in Online Reputation Management software for vets and dentists. It contains all the features they need to consolidate and respond to feedback in real time, generate new demand for their services, engage staff and drive profitability outcomes for the business. The software is super easy to use and integrates into ezyVet and Henry Schein's EXACT platform in less than 2 minutes. There's a free 30-day trial for all new customers and a complete support network in place to make sure everyone gets real measurement returns from their investment.

Customer Radar Details
Discussions
Customer Radar Community
Languages Supported
English
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Product Description

Customer Radar is a live customer feedback software designed to enable businesses to engage the customer in feedback across multiple channels to make it easy for the customer and the company.

Seller Details
Seller
Customer Radar
Year Founded
2009
HQ Location
Auckland, NZ
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
Mat W.
MW
Overview Provided by:
Mat Wylie
CEO / Founder at Customer Radar

Recent Customer Radar Reviews

Amelia G.
AG
Amelia G.Mid-Market (51-1000 emp.)
5.0 out of 5
"Enhancing Customer Experience with Customer Radar"
Getting feedback instantly is amazing! We can fix problems right away instead of weeks later. This has made our customers so much happier. Aside fr...
Read more
BS
BURGOS EDUARDO S.Small-Business (50 or fewer emp.)
4.0 out of 5
"Useful for our vetting service"
To set up feedback channels and to address consumer reviews on various forums does not take more than a few minutes. The NPS score aggregates custo...
Read more
VA
Vania A.Enterprise (> 1000 emp.)
4.0 out of 5
"Let me quickly respond to any complaints"
Customer Radar has been useful when it comes to the handling of online reviews for our veterinary practice. Clients can leave feedback via differen...
Read more
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Customer Radar Media

Customer Radar Demo - Customer Radar feedback closed loop
Customer Radar feedback closed loop
Customer Radar Demo - Customer Radar Dashboard view
Customer Radar Dashboard view
Customer Radar Demo - Customer Radar feedback screen
Customer Radar feedback screen
Customer Radar Demo - Customer Radar Dashboard
Customer Radar Dashboard
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3 out of 4 Total Reviews for Customer Radar

4.3 out of 5
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3 out of 4 Total Reviews for Customer Radar
4.3 out of 5
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3 out of 4 Total Reviews for Customer Radar
4.3 out of 5
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Customer Radar Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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VA
Chief Information Officer
Computer Software
Enterprise(> 1000 emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Customer Radar?

Customer Radar has been useful when it comes to the handling of online reviews for our veterinary practice. Clients can leave feedback via different means, such as SMS and scanning of QR code, which makes it easy for them. Review collected by and hosted on G2.com.

What do you dislike about Customer Radar?

I am not able to look into the minute details of comments that were made such as ancestors or look at trends over several periods of time. Specific feedback would help me ask questions to get to the ‘why’ and adjust my classroom management style appropriately. Review collected by and hosted on G2.com.

What problems is Customer Radar solving and how is that benefiting you?

Customer Radar has eased the way through which the clients’ feedback is collected and addressed. It has assisted us to enhance our efficiency in fixture delivery and also to fix the grievances customers may have leading to an enhanced online image. Review collected by and hosted on G2.com.

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BS
Marketing Manager
Research
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customer Radar?

To set up feedback channels and to address consumer reviews on various forums does not take more than a few minutes. The NPS score aggregates customer perceptions into an easily digestible summary; the score dashboard. Review collected by and hosted on G2.com.

What do you dislike about Customer Radar?

I think they are probably designed for these industries exclusively. It is not easy to modify the feedback requests and the reports generated for other types of business ventures. Review collected by and hosted on G2.com.

What problems is Customer Radar solving and how is that benefiting you?

Customer Radar has dramatically changed the process of receiving and analyzing the information concerning the customers. It is very convenient to have all in one place, and the real-time data helps to address any issues which may arise. Review collected by and hosted on G2.com.

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AA
Customer Relations
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Customer Radar?

I love that all of the social media accounts are right there in front of me to respond to. Helps with tabs and browser data is decreased Review collected by and hosted on G2.com.

What do you dislike about Customer Radar?

I think the mobile friendliness could be improved as well as the site itself. Sometimes takes a while to load Review collected by and hosted on G2.com.

What problems is Customer Radar solving and how is that benefiting you?

I can respond instantly to any compliment, question or review/ concern a customer writes Review collected by and hosted on G2.com.

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