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CSG Xponent Reviews & Product Details

Verified User in Consumer Services
UC
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CSG Xponent?

The matrix is a well done matrix, that make it easier to handle all your customers data Review collected by and hosted on G2.com.

What do you dislike about CSG Xponent?

Haven't had anything to dislike about it as yet Review collected by and hosted on G2.com.

What problems is CSG Xponent solving and how is that benefiting you?

Communication managing, the matrix have a very compatible system that makes the interaction more resolving Review collected by and hosted on G2.com.

CSG Xponent Overview

What is CSG Xponent?

CSG has leveraged more than 35 years of experience as a leading provider of multi-channel customer interaction solutions to form the most powerful customer communication service on the market. Seamlessly integrating Interactive Voice, SMS/text, Print, Email, Web and Fax, CSG helps the world’s leading companies connect with their customers on a personal level. CSG Interactive Messaging reduces costs over traditional communication strategies, and increases customer convenience and satisfaction by delivering effective, automated solutions that allow greater volumes of customer interaction. CSG delivers comprehensive communications capabilities, affording you the simplicity of working with one partner to manage your entire customer interaction process.

CSG Xponent Details
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Product Description

CSG has leveraged more than 35 years of experience as a leading provider of multi-channel customer interaction solutions to form the most powerful customer communication service on the market. Seamlessly integrating Interactive Voice, SMS/text, Print, Email, Web and Fax, CSG helps the world’s leading companies connect with their customers on a personal level. CSG Interactive Messaging reduces costs over traditional communication strategies, and increases customer convenience and satisfaction by delivering effective, automated solutions that allow greater volumes of customer interaction. CSG delivers comprehensive communications capabilities, affording you the simplicity of working with one partner to manage your entire customer interaction process.


Seller Details
Seller
CSG
Year Founded
1994
HQ Location
Greenwood Village, CO
Twitter
@csg_i
3,185 Twitter followers
LinkedIn® Page
www.linkedin.com
7,356 employees on LinkedIn®
Ownership
CSGS
Total Revenue (USD mm)
$996,800

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Overview Provided by:

Recent CSG Xponent Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"WISP with CCC Implemented"
Integration with ACP is built in. Easy to configure. Great journey orchestration
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.0 out of 5
"managing the customer"
The matrix is a well done matrix, that make it easier to handle all your customers data
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1 out of 2 Total Reviews for CSG Xponent

4.0 out of 5
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1 out of 2 Total Reviews for CSG Xponent
4.0 out of 5
1 out of 2 Total Reviews for CSG Xponent
4.0 out of 5
G2 reviews are authentic and verified.
Verified User in Telecommunications
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about CSG Xponent?

Integration with ACP is built in. Easy to configure. Great journey orchestration Review collected by and hosted on G2.com.

What do you dislike about CSG Xponent?

Lack of reporting, limited messaging, no exposed APIs. Time intensive. Review collected by and hosted on G2.com.

What problems is CSG Xponent solving and how is that benefiting you?

Being able to send SMS to customers for payment reminders, appointment reminders and other customer care scenarios. Predicting what our customers will do next. Review collected by and hosted on G2.com.

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