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CRMdesk Reviews & Product Details - Page 11

CRMdesk Overview

What is CRMdesk?

What is CRMdesk? CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. Why use CRMdesk? The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. Who uses CRMdesk? From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs.

CRMdesk Details
Languages Supported
English
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Product Description

Help Desk Software


Seller Details
Seller
ForeSoft
Year Founded
2016
HQ Location
Secunderabad, Telangana
Twitter
@Foresoft
18 Twitter followers
LinkedIn® Page
www.linkedin.com
18 employees on LinkedIn®

VK
Overview Provided by:
Manager at ForeSoft

Recent CRMdesk Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Awesome tool easy to use"
Is a very efficient tool that we use in our day today activities For customer support.
HM
Himanshu M.Mid-Market (51-1000 emp.)
4.5 out of 5
"CRM desk has helped us improve customer service experience"
Tracking customer queries and issues easily, a ticket is created for each customer by email linking it through our main customer support email addr...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"It is key of data"
In CRM we will get the basic details of customers about plan , about offers, as well as last interaction about cx with us.
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CRMdesk Media

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Video Reviews

109 out of 110 Total Reviews for CRMdesk

4.0 out of 5
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109 out of 110 Total Reviews for CRMdesk
4.0 out of 5
109 out of 110 Total Reviews for CRMdesk
4.0 out of 5

Overall Review Sentiment for CRMdeskQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Supermarkets
CS
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CRMdesk?

The GUI was amazing. Very comfortable and easy to use. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

A little unreliable in saving. I had several occasions where I had to submit the info twice or more. Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

Contact relations and order tracking. Review collected by and hosted on G2.com.

Verified User in Consumer Electronics
IC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CRMdesk?

The best thing about the product is the fact that everything is in a consist order Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

The thing I did not like about the product is the customization of the product Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

Getting everything in order. And getting all your tickets organized Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CRMdesk?

Crm allows you to use a centralized database across the como any that I work for Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

I dislike how slow it is at time throughout the day Review collected by and hosted on G2.com.

Recommendations to others considering CRMdesk:

No Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

Looking up accounts manager assignments for industrial and commercial customers Review collected by and hosted on G2.com.

Verified User in Consumer Goods
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CRMdesk?

CRMdesk was easy to navigate. The ease of use was definitely the most appealing aspect of this software. I loved how quickly and easily it was to learn and begin to navigate. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

I didn't dislike much about CRMdesk, it was easy to use and I loved it, maybe I dislike that it wasn't released a long time ago. A lifesaver! Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

Organization of customers and personal info. It has definitely been a lifesaver to me. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CRMdesk?

The dashboard available in that pulls information about all aspects Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

At times it is too much of information which leads to confusion. Rather it should show only the high level info Review collected by and hosted on G2.com.

Recommendations to others considering CRMdesk:

Very early to comment Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

Quick resolution Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about CRMdesk?

Easy to use, good customer service. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

Needs a better iinterface, better updates Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

Nothing right now Review collected by and hosted on G2.com.

Verified User in Renewables & Environment
ER
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about CRMdesk?

Ease of the platform and price is great! Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

Love to see the next level of what the platform can do, feel like I'm always waiting Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

Prioritizing work load for customer service Review collected by and hosted on G2.com.

MB
Retail Support
Apparel & Fashion
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about CRMdesk?

It was easy to keep track of contact with our customer base. I was able to effectively log calls and interactions, and go back and quickly find what I needed when I needed to reference a previous contact. It was easy to navigate, simple to teach to new users, and simple to learn quickly. Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

I didn't come across any functions of CRMDesk that weren't helpful, easy, or beneficial. Review collected by and hosted on G2.com.

Recommendations to others considering CRMdesk:

Whether your business is big or small, if you are in contact with your customers, you need a client relation manager, and CRMDesk is affordable, their support is unmatched, and the product itself is easy to use and very helpful. Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

We needed assistance with figuring out call drivers and the reasoning behind these drivers, so that we could train and implement any new policies to help resolve any issues. As well as figuring out call drivers, we were able to get a better understanding of our customer demographic, and better anticipate their needs. We noticed at least a 37% reduction in recurring call drivers after six months of using CRMDesk. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about CRMdesk?

This tool makes keeping track of sales opportunities easy Review collected by and hosted on G2.com.

What do you dislike about CRMdesk?

can be hard to navigate in the beginning Review collected by and hosted on G2.com.

Recommendations to others considering CRMdesk:

take as many of the trainings as possible and get as much experience before going live Review collected by and hosted on G2.com.

What problems is CRMdesk solving and how is that benefiting you?

keeping track of sales opps and keeping all documents in an easy to retireive place Review collected by and hosted on G2.com.