Crestwood Associates Reviews & Provider Details

They treat the implementation like it's their own company going through the process. Will be there with you every step of the way and are quick to respond to issues and challenges that arise. Review collected by and hosted on G2.com.

Wish I could learn a bit more regarding the back end processes to be less reliant on them. Review collected by and hosted on G2.com.

The level of professionalism, knowledge and communtication we have received has made each interaction a pleasurable experience. Of the contacts we have worked with special mention needs to go to Melissa France for her amazing soft skills on top of her ability to resolve problems in a timely manner. Review collected by and hosted on G2.com.

So far, nothing to note. Service has been impeccable. Review collected by and hosted on G2.com.

The most helpful attribute I would assign to Crestwood is their ability to act quickly to address our concerns. For at least two requests, they were able to assign some one to help us very quickly with the right experince in relation to our issue. This is incredibly valuable to know you can have your issue addressed right away and resolution will be timely.

I also like having the ability to email our Client Account Manager, Heather Contardi, and always getting a timely response back. Review collected by and hosted on G2.com.

In my experience with Crestwood, I have not had any issues I would list as a downside. They have an efficient ticketing system to have your request processed and are easily reachable.

On one occassion we did have a moment of miscommunication, that would be good to mention. We had one consultant go on vacation nearing the end of a project. We were unaware that the vacation was going to happen, so were caught by surprise. However, another consultant jumped in rather quickly and was able to keep us on track. Review collected by and hosted on G2.com.

Not haveint to call or email so unreliable dont know who to contact because they never respond? Review collected by and hosted on G2.com.

They never respond and not sure who to contact? Review collected by and hosted on G2.com.

I know they assist with the functionality of reports in Great Plains and that is beneficial to our company. Review collected by and hosted on G2.com.

In the one instance that I reached out for help, I had an associate that wasn't very helpful and didn't tell me anything that I didn't already know. Then after being told there would be no charge since we were only on the phone for 11 minutes and anything under 15 minutes is free. I received multiple bills. Took months for them to remove this charge from our account after me reaching out to several employees to resolve the billing issue. Review collected by and hosted on G2.com.

Supportive, regular checkins with our account manager. Review collected by and hosted on G2.com.

Clarity of steps needed to progress with our implementation of the CRM project. Review collected by and hosted on G2.com.

Crestwood was our firm's principal reseller for Acumatica for several years and was engaged in some minor accounting module roll-outs at some acquisitions. They were unsuccesful on larger projects and we stopped engaging them for those. Review collected by and hosted on G2.com.

Crestwood's consultants are seemingly capable employees that want to dig in and do the best job for their client. But that isn't what happens in some cases. Self-evident logical conclusions to data being discussed or imported get dismissed or ignored, causing extra work to repair what they did. What's more, the added effort required to repair is billable and always the client's fault no matter the circumstances. In other words, they are not so much concerned with quality and performance and more concerned with nickel and diming at every turn. Their developers are top-notch if you can get to them. Review collected by and hosted on G2.com.