# Crestwood Associates Reviews **Vendor:** Crestwood Associates **Category:** [Acumatica Consulting Providers](https://www.g2.com/categories/acumatica-consulting-ffe98fcd-3853-44cc-a547-92d69dd966db) **Average Rating:** 4.2/5.0 **Total Reviews:** 17 ## About Crestwood Associates Crestwood Associates is an ERP consulting, implementation, and support firm helping mid-market organizations modernize operations and improve financial and operational visibility with Acumatica Cloud ERP and Microsoft Dynamics 365 Business Central. We deliver end-to-end ERP services designed to reduce manual work, increase data accuracy, and help teams run the business with confidence using a modern, cloud-based ERP platform. As a certified Acumatica Gold Certified Partner and Microsoft Solutions Partner, Crestwood supports growing companies across manufacturing, distribution, construction, retail, and professional services. Our ERP consultants specialize in aligning technology to real business processes; so workflows, reporting, and controls work in day-to-day operations, not just during go-live. Our core services include ERP strategy and discovery, ERP implementation, cloud migration, configuration and customization, system integrations, reporting and analytics, training, and ongoing ERP support. Whether you are migrating from QuickBooks, Dynamics GP, spreadsheets, or another legacy system, Crestwood provides structured planning, secure data migration, and change management to support a smooth transition and strong user adoption. We also integrate Acumatica and Business Central with common business tools such as Microsoft Power BI, Microsoft 365, Azure, payroll and time systems, AP automation platforms, CRM, and industry applications to create a connected ecosystem. Crestwood is known for a clear, outcomes-focused delivery approach built around three commitments: True Experts, software that works in real operations, and no hidden fees. That means transparent scope, disciplined project management, and practical configuration decisions that support scalability and long-term maintainability. If you are looking for an ERP partner to implement, optimize, or support Acumatica or Business Central, with expertise in inventory, job costing, financial management, and operational workflows, Crestwood Associates helps you move forward with clarity and measurable progress. ## Crestwood Associates Pros & Cons **What users like:** - Users praise Crestwood Associates for their **exceptional customer support** , highlighting their knowledge and genuine investment in client success. (5 reviews) - Users greatly value the **customization options** offered by Crestwood Associates, enhancing business efficiency and problem-solving capabilities. (4 reviews) - Users praise the **helpful and knowledgeable team** at Crestwood Associates for their exceptional support and dedication. (4 reviews) - Users value the **expert knowledge** of Crestwood Associates, benefiting from their dedicated and proactive support team. (4 reviews) - Users value the **highly responsive support** from Crestwood Associates, making issue resolution seamless and efficient. (3 reviews) - Responsive UI (3 reviews) - Consulting Expertise (2 reviews) - Efficiency (2 reviews) - Problem Solving (2 reviews) - Reporting (2 reviews) **What users dislike:** - Users find Crestwood Associates **expensive** due to high hourly rates and costs associated with customization and fixes. (2 reviews) - Users often face **billing issues** due to high charges for customization and fixing code mistakes post-launch. (1 reviews) - Users often face **integration issues** that lead to excessive costs and complications during customization and third-party interactions. (1 reviews) - Users note the **limited availability** of Crestwood Associates, suggesting improvements in response times for requests. (1 reviews) - Users experience occasional **performance issues** due to Acumatica bugs, though Crestwood remains communicative and supportive. (1 reviews) - Users experience occasional challenges with **resource management** , making it difficult to allocate development resources effectively. (1 reviews) - Staff Turnover (1 reviews) ## Crestwood Associates Reviews ### 1. Crestwood Associates: Strategic, Knowledgeable, and Exceptionally Supportive **Rating:** 5.0/5.0 stars **Reviewed by:** Eric V. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Crestwood Associates?** Crestwood’s team is excited, friendly, knowledgeable, and genuinely invested in our success. Their technical depth across Acumatica modules is impressive, and they consistently go above and beyond — even escalating platform issues directly to Acumatica’s executive team when needed. Their support is responsive, tenacious, and proactive. **What do you dislike about Crestwood Associates?** There’s very little to dislike. Occasionally, long-running issues require extended timelines due to Acumatica bugs, but Crestwood stays engaged throughout and provides regular updates. **Recommendations to others considering Crestwood Associates:** We’ve worked with Crestwood for over four years. As the lead administrator and executive champion, I’ve seen firsthand how their team supports complex Acumatica environments. They’re easy to communicate with, offer targeted training via Teams, and respect our internal expertise while still providing valuable suggestions. Their support portal and our account team (Shaun, Colleen, Melissa, Evan) make collaboration seamless. **What problems is Crestwood Associates solving and how is that benefiting you?** Crestwood helped us recover from a poor initial implementation by auditing our system and delivering a high-ROI improvement plan. They’ve supported us through a major accounting review, built custom margin reports tied to the general ledger, and continue to help us optimize workflows across distribution, manufacturing, and service. ### 2. Exceptional Expertise and Support with Acumatica Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Jodi L. | Director of Finance **Reviewed Date:** October 27, 2025 **What do you like best about Crestwood Associates?** I have been extremely satisfied with Crestwood Associates due to their profound expertise in Acumatica software, which has been instrumental in solving complex problems and implementing required customizations within our company. Their deep understanding of software intricacies, particularly in handling complex reporting, has been paramount, as they consistently provide viable solutions. The integration of the Acumatica connector to WooCommerce has led to a remarkable 100% improvement in efficiency for my business. The solutions they proposed heavily reduced manual labor by connecting us with third-party software and addressing challenges such as processing unusual orders. I can confidently rely on the help desk team at Crestwood Associates, knowing that they will resolve any issues efficiently or connect me with someone who can. Their assistance in tasks like auto-sending remittance documents upon ACH payments exemplifies their dedication and capability. They managed a full software upgrade to Acumatica smoothly, showcasing their reliability in handling significant system changes. Overall, I genuinely appreciate the value and impact Crestwood Associates has brought to my business operations as reflected in my high rating of 10 out of 10 for recommending them. **What do you dislike about Crestwood Associates?** Very happy with their services **What problems is Crestwood Associates solving and how is that benefiting you?** Crestwood Associates enhances our operations with their Acumatica expertise, solving complex reporting and order processing issues, integrating with third-party software to reduce manual labor, and improving efficiency by 100%. Their knowledgeable help desk solves challenges effectively. ### 3. Crestwood has been responsive to our needs and easy to work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Ramzee J. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2025 **What do you like best about Crestwood Associates?** The best thing about Crestwood has been their willingness and ability to serve our needs in a timely manner. **What do you dislike about Crestwood Associates?** The least helpful thing about Crestwood has been the change to service request process. When we first began service with Crestwood we were able to have our service request addressed easier and typically by the same technical person. Not saying the process is bad now, it was just more convenient for us in the past. **Recommendations to others considering Crestwood Associates:** We've appreciated our past experience with Crestwood. They've proven to be responsive, helpful and available to assist with our ERP system needs. **What problems is Crestwood Associates solving and how is that benefiting you?** Currently, we do not have a problem that is being worked on by Crestwood. We have a system update that is being rolled out within the next few months. The update help to keep us working on the latest version of Acumatica with all of the enhancements and benefits available. ### 4. Long Term Acumatica Partner for the Win **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | EVP of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2025 **What do you like best about Crestwood Associates?** Crestwood is always willing to dig into my issues as they arise and help me plan for our future. I have a team of people I know and can reach. Lisa, my customer success manager is always responsive and finds the resources I need for critical events. Between her and Colleen and Robert, they have the contacts at Acumatica that we need. **What do you dislike about Crestwood Associates?** No issues for me to note. Most of our issues have dealt with payroll which was an Acumatica issue not a Crestwood issue. **Recommendations to others considering Crestwood Associates:** Be a partner to the implementation team. Attend events to get to know your Crestwood team better. **What problems is Crestwood Associates solving and how is that benefiting you?** They helped us implement and support the only web based solution I could find - Acumatica, which would still allow us to do payroll in house while moving our ERP solution into the 21st century (and beyond. ### 5. Exceptional Support and Responsiveness Make All the Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Trina J. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Crestwood Associates?** They are highly responsive, and I appreciate that I don't have to navigate a lengthy, complicated support ticket process just to get a straightforward question answered. Working with our Customer Success Manager has been a great experience, and the Director of Cloud Services has also been outstanding. **What do you dislike about Crestwood Associates?** So far, I have not encountered any drawbacks to working with Crestwood. **Recommendations to others considering Crestwood Associates:** I encourage you to reach out to them. My experience with Crestwood has been entirely positive. **What problems is Crestwood Associates solving and how is that benefiting you?** They are supporting us in consolidating our Microsoft products with a single vendor, beginning with our M365 licensing. In addition, they are helping us implement Teams Phone, aiming to replace both our existing business phone system and individual employee cell phones. ### 6. Knowledgeable, Helpful and Communicative **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Crestwood Associates?** Our CSM, Heather C. is the best. She communicates quickly, answers all of our questions, facilitates a lot of support and training projects. Evan T. has developed most of our customization and he is quite helpful, attentive and learns/remembers our processes. Melissa F. is an excellent support associate, she's helped me (our company's Acumatica admin and PM) with several things. Knowledgeable and helpful. Guillermo, our main implementation consultant is AMAZING. If you hire CA and want to implement Acumatica for Manufacturing/Distribution, request Guillermo! **What do you dislike about Crestwood Associates?** At times, we feel we're pushed toward customization (and the accompanying cost) more than trying to help us find solutions with our current version. We involve them with some third party integrations, but they tend to take over and push the consultant time a little high. If there's an issue with a customization after launch, even with good testing, we're charged to fix their code mistake. It's happened a few times where we've had to push back. **Recommendations to others considering Crestwood Associates:** We recommend CA if you're implementing Acumatica for Manufacturing/Distribution. They will help you translate your current processes to Acumatica, will teach you instead of just tell you what to do and their support after launch is great. Request Guillermo as your main consultant, and request Heather for your CSM! Ask for a client list and seek their opinions. **What problems is Crestwood Associates solving and how is that benefiting you?** CA was our implementation partner, we still use them for other projects and processes improvements to Acumatica. We use their help desk support for minor things, but work with consultants to develop more processes and features in Acumatica. ### 7. Your Partner in taking Acumatica from "Good" to "Perfect!" **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2025 **What do you like best about Crestwood Associates?** Crestwood is extremely responsive to our needs. Whether it's a quick call to discuss a new process, or a project for a turn-key custom module, Crestwood has both the knowledge and the passion to handle just about anything you could dream up. **What do you dislike about Crestwood Associates?** No serious complaints, or we would have moved on to another VAR relationship. Hourly rates and projects can get expensive, but they are usually good about setting expectations up front. You get what you pay for! **What problems is Crestwood Associates solving and how is that benefiting you?** Our company was on ancient accounting software, propped up by dozens of disconnected spreadsheets. Crestwood helped us tour multiple ERP options, and ultimately recommended Acumatica as a solution to our niche industry needs. Implementation was done at the pace we desired (slow and steady!). Plenty of guidance and training was given throughout the process, and response time was extremely rapid when we ran into issues. Data is now unified, and we have the tools to perpetually optimize all of our business processes. We are 7 years into our partnership and are still extremely pleased! ### 8. Supportive Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Crestwood Associates?** Ease of communication and resources to what we need. **What do you dislike about Crestwood Associates?** While my overall experience with Crestwood Associates has been very positive, one area that could be improved is the turnaround time on certain requests. **Recommendations to others considering Crestwood Associates:** Have clear plans set out and decided upon with clear roadmap. Follow road map for project and have good in house teamwork. **What problems is Crestwood Associates solving and how is that benefiting you?** Crestwood took over supporting our company after our original VAR failed us at inception. From the experience I've had working with CA over the past 2.5y since joining the company I would highly recommend them! They offer monthly and quarterly feedback/reviews of services available and have great customer service. Whether as a client you're self-sufficient in the realm of development or not there is something that Crestwood can offer. ### 9. Railhead Corporation feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Crestwood Associates?** We needed some unique ERP customizations, and Crestwood delivered exactly what we were looking for. Their development team was quick to understand our requirements and delivered features that improved both our workflow and reporting. Their ability to solve complex problems with elegant solutions is what sets them apart. **What do you dislike about Crestwood Associates?** It is hard to find anything to dislike. With any good business, getting development resources allocated at times has been a little struggle but overall, A+. **Recommendations to others considering Crestwood Associates:** Every interaction with Crestwood has been professional, friendly, and complete. From account management to technical support, everyone we’ve worked with has been knowledgeable and genuinely invested in our success. They make you feel like a priority no matter the size of your request. **What problems is Crestwood Associates solving and how is that benefiting you?** Crestwood has been our ERP partner for almost 10 years, and their support has been outstanding. They consistently provide thoughtful solutions and go above and beyond when we need help. We never feel like “just another client”, they understand our business and provide tailored recommendations that truly make a difference. ### 10. Exceptional Customer Care That Feels Like Family **Rating:** 5.0/5.0 stars **Reviewed by:** Janet S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Crestwood Associates?** Crestwood makes you feel like part of their team with the way they treat their customers. **What do you dislike about Crestwood Associates?** I have no complaints about Crestwood; everything has met my expectations. **Recommendations to others considering Crestwood Associates:** Crestwood truly listens to your concerns, wants, and needs. They are dedicated to doing everything they can to meet these for their customers. **What problems is Crestwood Associates solving and how is that benefiting you?** Crestwood Associates made our transition to Acumatica seamless. Our processes are now more streamlined as a result. ### 11. Best Partner You Could Ask For **Rating:** 5.0/5.0 stars **Reviewed by:** Franklin S. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Crestwood Associates?** They treat the implementation like it's their own company going through the process. Will be there with you every step of the way and are quick to respond to issues and challenges that arise. **What do you dislike about Crestwood Associates?** Wish I could learn a bit more regarding the back end processes to be less reliant on them. **Recommendations to others considering Crestwood Associates:** Strongly consider reaching out to them and if you're skepitcal, ask them for a reference call as they have a long list of happy partners (I view them as a partner much more than a vendor) who are willing to evangelize on their behalf. **What problems is Crestwood Associates solving and how is that benefiting you?** Crestwood is a partner that can be there to support your business as it grows and modernizes. They have a top notch team of consultants and developers who have assisted our company through stages of growth, whether it be increasing sophistication or expanding into new geopgraphies. ### 12. Communication and updates during Issue resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Toby C. | Product Controller for Firewire EU, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Crestwood Associates?** The level of professionalism, knowledge and communtication we have received has made each interaction a pleasurable experience. Of the contacts we have worked with special mention needs to go to Melissa France for her amazing soft skills on top of her ability to resolve problems in a timely manner. **What do you dislike about Crestwood Associates?** So far, nothing to note. Service has been impeccable. **Recommendations to others considering Crestwood Associates:** Crestwood provide everythign you need , you cant totally trust them them to be there with you and find the solutions you require **What problems is Crestwood Associates solving and how is that benefiting you?** To make our invoices compliant with local regulations and custoers we needed to have some amendments made on the existing forms. Without these being correct we leave ourselves open to possible financial penalties as well as not being able to provide the information our customers require for their own operations. ### 13. Crestwood is Efficient and Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Crestwood Associates?** The most helpful attribute I would assign to Crestwood is their ability to act quickly to address our concerns. For at least two requests, they were able to assign some one to help us very quickly with the right experince in relation to our issue. This is incredibly valuable to know you can have your issue addressed right away and resolution will be timely. I also like having the ability to email our Client Account Manager, Heather Contardi, and always getting a timely response back. **What do you dislike about Crestwood Associates?** In my experience with Crestwood, I have not had any issues I would list as a downside. They have an efficient ticketing system to have your request processed and are easily reachable. On one occassion we did have a moment of miscommunication, that would be good to mention. We had one consultant go on vacation nearing the end of a project. We were unaware that the vacation was going to happen, so were caught by surprise. However, another consultant jumped in rather quickly and was able to keep us on track. **Recommendations to others considering Crestwood Associates:** We have been using Crestwood for many years. We have no complaints over all of that time. I would highly recommend their services. **What problems is Crestwood Associates solving and how is that benefiting you?** We had an urgent need for a report detailing our 1099 NEC vendors for an audit. Crestwood was able to build the report with the needed data going back three years. It was incredibly helpful and saved us many, many hours of manual work. ### 14. adding user takes forever **Rating:** 0.0/5.0 stars **Reviewed by:** Linas S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Crestwood Associates?** Not haveint to call or email so unreliable dont know who to contact because they never respond? **What do you dislike about Crestwood Associates?** They never respond and not sure who to contact? **Recommendations to others considering Crestwood Associates:** try to find someone else crestwood dosnt seem to know anything about CRM **What problems is Crestwood Associates solving and how is that benefiting you?** than god we dont have problems with CRM last time we had a problem it took months and they had no idae with files are used for if needed and what to do about them ### 15. Not enough experience using their services **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Crestwood Associates?** I know they assist with the functionality of reports in Great Plains and that is beneficial to our company. **What do you dislike about Crestwood Associates?** In the one instance that I reached out for help, I had an associate that wasn't very helpful and didn't tell me anything that I didn't already know. Then after being told there would be no charge since we were only on the phone for 11 minutes and anything under 15 minutes is free. I received multiple bills. Took months for them to remove this charge from our account after me reaching out to several employees to resolve the billing issue. **What problems is Crestwood Associates solving and how is that benefiting you?** None that I'm aware of. ### 16. Updating Microsoft Dynamics for Electronic 1099 Submission **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about Crestwood Associates?** The associates we worked with on this occasion were very competent. **What do you dislike about Crestwood Associates?** Even though we communicated our tight deadline with the first associate we worked with, she did not communicate her own lack of availability to see us through to the completion of our solution. **Recommendations to others considering Crestwood Associates:** Always ask if they are unavailable for any days within your time frame. **What problems is Crestwood Associates solving and how is that benefiting you?** We are now required to electronically submit our annual 1099 forms to the IRS. ### 17. Crestwood Associates **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2021 **Describe the project or task Crestwood Associates helped with:** Crestwood was our firm's principal reseller for Acumatica for several years and was engaged in some minor accounting module roll-outs at some acquisitions. They were unsuccesful on larger projects and we stopped engaging them for those. **What do you like best about Crestwood Associates?** Crestwood's consultants are seemingly capable employees that want to dig in and do the best job for their client. But that isn't what happens in some cases. Self-evident logical conclusions to data being discussed or imported get dismissed or ignored, causing extra work to repair what they did. What's more, the added effort required to repair is billable and always the client's fault no matter the circumstances. In other words, they are not so much concerned with quality and performance and more concerned with nickel and diming at every turn. Their developers are top-notch if you can get to them. **What do you dislike about Crestwood Associates?** The opening discussions of almost every effort with Crestwood involved listening to a litany of rules and why they cannot do what you want them to do and excuses why they did something in a less than stellar fashion. Curiously, there is no concept of assigning a senior functional consultant to a client who learns your business and is available to contribute ideas and solutions. They are a sales driven entity as opposed to a client service driven entity. **What problems is Crestwood Associates solving and how is that benefiting you?** We had the challenge of putting together a maintenance and repair operation using Acumatica's project module and other functionality. We had to release Crestwood from the project when they were unable to add any value to the undertaking. They did help us find a team that wants to work and make a contribution and we are happy with that. ## Crestwood Associates Discussions - [What is Crestwood Associates used for?](https://www.g2.com/discussions/what-is-crestwood-associates-used-for) - [View Crestwood Associates pricing details and edition comparison](https://www.g2.com/products/crestwood-associates/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+22%3A40%3A55+-0500&secure%5Bsession_id%5D=25c7214b-f5a8-46ec-9de7-1a66f45781af&secure%5Btoken%5D=8048f48eaa5f2db663813f0202deef1cb66b2841d3d28db5af902168574eb056&format=llm_user) ## Crestwood Associates Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Crestwood Associates Alternatives - [Western Computer](https://www.g2.com/products/western-computer/reviews) - 4.6/5.0 (202 reviews) - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Alta Vista Technology](https://www.g2.com/products/alta-vista-technology/reviews) - 4.9/5.0 (130 reviews)