It's great for sending reports, messages and notifications across different platforms and I have a track of all events and messages sent time-stamped on their dashboard Review collected by and hosted on G2.com.
Not having templates that can work for different events Review collected by and hosted on G2.com.
58 out of 59 Total Reviews for Courier
Overall Review Sentiment for Courier
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I like it for its ease of use and the fact that you can configure and select the recipients of the notifications dynamically. The customer support also appears to be great as there are plenty of ways to contact the support staff in case of questions or software or integration issues. Review collected by and hosted on G2.com.
Perhaps the only concern I have with this platform is the fact that there are currently no options to integrate the platform to different social media services (e.g. Snapchat,Instagram etc.) Review collected by and hosted on G2.com.
Courier is an API for notifications that makes it easy to design and send notifications through various channels like email, Slack, SMS, and push notifications using a single API. It allows us to customize notification designs according to our needs, simplifying email management. Additionally, it keeps a record of all notifications for troubleshooting purposes. Review collected by and hosted on G2.com.
Courier uses handlebars js, which may be hard to learn and costly for small businesses, especially if high notification volumes are needed. Review collected by and hosted on G2.com.
The best think about courier is the ability to create dynamic email with drag and drop design. Review collected by and hosted on G2.com.
Although drag and drop feature is very helpful, but custimizing at the hightest level is very pain. Review collected by and hosted on G2.com.
I like the fact you can quickly add providers to support new channels of communication with minimum code. We use Slack, Teams and Email and it saves a lot of time to have our content editable by non-technical users in a central place. Before we did all our notification templates in-code and developers were a bottleneck to the smallest change. It is no longer the case now, thanks to Courier. We can focus our energy on another aspect of our product. I find the paid plans to be affordable as well. Review collected by and hosted on G2.com.
They are still a company that is scaling up. We occasionally run into small bugs or format issues, but they are addressed quickly by their team in our support channel. Review collected by and hosted on G2.com.
Courier makes implementing a great notification experience across all platforms. Whether it is web, mobile, SMS, they give you a simple interface to do this. Their API is simple and their documentation is great. From a developer standpoint, they provide great documentation and great logging information to help you support your notifications. Review collected by and hosted on G2.com.
The only real draw back I have seen is I would like to have automatic user creation without having to call the create user end points. They allow sending messages with the user information but those end points don't create the user. Review collected by and hosted on G2.com.
The fact that you can switch email providers easily allows us to prevent vendor lock-in as we scale.
The sheer number of providers makes me confident I can use just about any service I think is suitable.
The designer is simple to use and flexible when it works.
The fact that product folks are able to tweak email designs without involving engineering is a huge productivity win.
It looks like there are many other channel capabilities besides email that we could look to use in engaging our customers. Review collected by and hosted on G2.com.
The web editor has about a 70% chance of working at any given moment. (I normally use Edge, but seems more consistent on Chrome?).
When it doesn't work, the page seems to get stuck loading (some content loads, but the loading indicator continues to flash).
It happens frequently enough that it can be painful to get work done on something that Courier otherwise makes very easy to accomplish. Review collected by and hosted on G2.com.
Working with Courier is a great experience, and as a developer, it helps that I can create notifications quickly across various platforms. Courier is also very well documented and has a ton of other great features such as detailed logs and tracking. Review collected by and hosted on G2.com.
The conditional rendering of text/components was initially tricky. I can this being a bigger issue for non devs. There were also some bugs that I faced on the platform where I wasn't able to see some workspaces when logging in (apparently the issue was related to ultrawide monitors) which was a little bit frustrating. However, customer support was very quick to respond! Review collected by and hosted on G2.com.
The customer support from Courier has been amazing! We wanted to leverage existing Postmark templates to ease into using Courier. We found a couple of issues and the Courier team implemented our fixes in less than a week which enabled us to leverage existing assets before a full cut-over. Other than the support, we appreciate that almost everything has an API. The developer and supporting docs are first class. Review collected by and hosted on G2.com.
Using multi-channel notifications was a little challenging to get status updates from Courier outbound webhooks. It hasn't been a blocker for current work and Courier has also made improvements for us. Review collected by and hosted on G2.com.
When we were building our SaaS app notifications were on top of our minds to increase usage and adoption. However, as a bootstrapped startup, then, we did not have the bandwidth to create notification infra. Courier's superb platform made it a <1 day job for one of our devs to set up all aspects of notifications for our app. On top of that, you get the pay-as-you-go pricing and the very generous developer plan to get things right. Review collected by and hosted on G2.com.
When we started using courier, there were a few features missing from the platform, notably sending the same notification to multiple people. However, Courier has added that feature now and have also committed to adding the notification preferences feature we have been looking for. Review collected by and hosted on G2.com.
