Convy AI Pros and Cons

These solutions expedite business in multiple ways. But it’s not just about speed: Convy AI also works to improve the quality of the customer experience. There’s no trade-off between quality and speed; together, they help you manage customer interactions in different use cases at a much larger scale Review collected by and hosted on G2.com.

May misinterpret nuances in customer questions due to reliance on keywords, potentially leading to inaccurate responses Review collected by and hosted on G2.com.

The best part of convy AI is the Digital contact centre, which allows the platform to automatically monitor and store the customer data and provides tools for its supervision. Review collected by and hosted on G2.com.

There is no as such dislike about the platform till yet. The platform now provides the support of Generative AI that was earlier an issue. Review collected by and hosted on G2.com.

Human-like Interactions

Omnichannel Integration

Customizable AI Models

Customer support Review collected by and hosted on G2.com.

The bot can be made more interactive with further human-like training designs and also more flexibility with integration

Also, customization can be made more flexible to drive out business centric goals Review collected by and hosted on G2.com.

In on time, I was able to train and launch a bare essentials chatbot designed to answer common customer questions. It is easy to navigate and it is not very complicated, regardless of one’s level of computer knowledge. Review collected by and hosted on G2.com.

I was eager to create a messenger that would be able to offer conditional choices according to the customer’s answers, but the functions of Convy AI did not look very flexible in this regard here. Review collected by and hosted on G2.com.

It smoothly connected to our current CRM and ticketing tool, and of course, the training of the AI was fairly simple. The idea of Convy AI for simple customer management questions appealed to me. Review collected by and hosted on G2.com.

The only thing that I was dissatisfied with in regards to Convy AI was the fact it can only partially interpret different customer inquiries. This made many dissatisfied customers to be passed back to live agents, thus negating the use of AI. Review collected by and hosted on G2.com.

Convy AI relieved my team for the higher-level matters or problems. The feature has been particularly beneficial to me in a way that it helped me to look at dissatisfied customers and assign them to another person for higher priority. Review collected by and hosted on G2.com.

It can’t learn organization and industry specifics or processes. These shortcomings do not allow it to excel on questions that are not straightforward or require the specialist’s knowledge of the domain. Review collected by and hosted on G2.com.

I like that Convy AI enhances the customer relations approach. The AI has the capability to learn as the program continues hence it is capable of addressing a broader set of questions. Review collected by and hosted on G2.com.

Some of the complicated workflows might have a slightly unpolished onboarding process within Convy AI. When the training process is aimed at teaching the AI precise procedures or a specific product, it comes with the time cost. Review collected by and hosted on G2.com.

suggestions and answers are good , ease of use is there. I use it frequently for a month now. Review collected by and hosted on G2.com.

not all answers are up to date and some of them could have shared all possible solutions rather than 1 Review collected by and hosted on G2.com.

It allows us to focus on more complex, value-added transactions. Automating routine tasks and reducing operational costs. Review collected by and hosted on G2.com.

Implementation is time-consuming and requires significant initial effort Review collected by and hosted on G2.com.

This tool will help you monitor and improve services and personalized logics. Review collected by and hosted on G2.com.

The cons is you might need to explore more to enjoy its full potential. Review collected by and hosted on G2.com.