Convertkit Pros and Cons

When I first got Convertkit I liked the intuitive user face. It has a full suite of automation tools, so it was exactly what I needed. I had switched from Active Campaign, which is really clunky, so this tool seemed like a breath of fresh air. Review collected by and hosted on G2.com.

There are little glitches that happen often. They have AI customer service. After using this software for over a year and reading the reviews of other people, I know that the problems and glitches are part of the platform. Review collected by and hosted on G2.com.

After all, a valid platform heading in the right direction. They offer a variety of templates. There is a good level of automation, but you can tweak everything manually as well. Good for creators of all sorts of speakers, lecturers etc. Review collected by and hosted on G2.com.

It's hard or impossible to automize sending previous newsletters to newly added people to the sequence. Review collected by and hosted on G2.com.

Some of their features are great but they don't make up for their inept support staff. Review collected by and hosted on G2.com.

ConvertKit's support team is an absolute disaster. Their representatives seem incapable of critical thinking and are stuck in a loop of scripted responses, regardless of the actual problem.

Having an advanced technical skills, we carefully documented the challenges we were experiencing with their product. A reasonable company would have attempted to recreate the steps and troubleshoot. But not Convertkit. So, we did it for them--provided detailed screenprints and explanations to walk them through it--even submitted a Loom video. Surprisingly, even when presented with clear visual evidence, they refused to acknowledge it at all and stuck with their false and irrelevant responses. By the way, they could not back up anything they said with evidence). Made us want to ask, "so your eyes are lying to you?" after we provided concrete evidence that contradicted their explanations.

We had to deal with 8 or 9 different support staff members, none of whom bothered to read our trouble tickets (we were asked the same simple questions repeatedly). Okay, we wrote those beautiful, step-by-step emails to you because we had nothing else to do. Are they all robots who read from a script and are afraid to deviate from said script, even if it means failing to acknowledge the actual problem and help the customer?

If you value your time and sanity, stay far away from ConvertKit. We found a new email marketing company today after the disaster we experienced with ConvertKit over the last 6 days -- we wasted at least 14 people hours over this period. Review collected by and hosted on G2.com.

Easy to use and the number of features are sufficient to use this platfrom very frequent.

The implementation is very easy. If you are facing any issue to integrate the there is very good customer support which can help. Review collected by and hosted on G2.com.

As of now it seems like there is very less scope of diskliking this platform. Review collected by and hosted on G2.com.

Maybe the simplicity of the platform could be seen as an asset? Review collected by and hosted on G2.com.

After working with CK for a few weeks, I began to notice bugs and missing features I decided in the end I just couldn't live without, so now I've *re-migrated* back to my old platform (MailerLite, if you're curious... LOVE THEM)

Here's why I left Convertkit:

1. **there's no way to organize uploaded images:** this wasn't a noticeable problem in the beginning, but the emails I sent and the more images I uploaded, it began to take longer and longer to find what I needed

2. **there's no way to embed audio:** as a podcaster, this was vital

3. **the whole automation vs. email sequence thing** was cumbersome to work with

But here was the NUMBER ONE THING, the deal-breaker:

1. **there's no way to see metrics for groups or segments of subscribers:** Many of us use Facebook ads or Google ads (or just have various streams of how people find us) and it's essential that we be able to track their engagement data. I was paying $$$ GOOD MONEY $$$ to get leads on Facebook and with ConvertKit I suddenly had *NO IDEA* how this segment of subscribers was performing. I couldn't tell if they were opening my emails, let alone clicking.

So I decided to change platforms for the second time in two months. It was a hell of a lot of work. I reached out to CK with my concerns and they stood really strong on their strict "30 days only" refund policy. It didn't matter that I was just 15 days past that, it didn't matter that we'd just had two major national holidays (Christmas and Thanksgiving) during that time, none of it mattered, so I had to eat the hundreds of dollars I'd spent on the annual plan.

But for me and my business, I need an email platform that is easy to keep organized and give me metrics that tell me is my ads are working.

Convertkit failed. Review collected by and hosted on G2.com.

I love that they are really focused on creating opportunities for us to refer each other. I've been building my list by 80-100 by other ConvertKit folks recommending me. I was up and running so quickly! Review collected by and hosted on G2.com.

There are some more advanced strategies I would love to have that ActiveCampaign did but it's not make or break for me. Things like site tracking and goal tracking. Review collected by and hosted on G2.com.

I had a question about my account at 3am, emailed support… I literally heard back from Pat in under 3 minutes. I've been waiting for 5 days to hear back from Google for a support ticket on Google my business. ConvertKit's customer service is on point! Review collected by and hosted on G2.com.

The trial is only 14 days but everything else been great. Review collected by and hosted on G2.com.

User-friendly layout despite tons of features. Automations forced me to switch from MailerLite to ConvertKit. You can tag leads and send them to different funnels etc. Then send personalized emails using automations. Custom fields make these automations even more powerful. Cherry on the top is excellent customer support. Moving from MailerLite was very easy. Just import the list and you are good to go with ConvertKit. Review collected by and hosted on G2.com.

It becomes pricey as your list grows. It has steep learning curve especially when you are just starting out on email automations. Their email signup forms are very basic where you can change font, background color etc only. This can be improved definitely. Review collected by and hosted on G2.com.

Goals within automations simplifies the funnel. I can apply tags and do a bunch of other things in order to nail my targeting and messaging. Review collected by and hosted on G2.com.

The editor has improved since a year or so ago, but it still has room for improvement. Review collected by and hosted on G2.com.

I like how it lets me split my email list into different parts. This way, I can send specific emails to certain people, which has helped me connect better with my audience.

The automatic email feature is also pretty cool. I can set up a bunch of emails that get sent out on their own when certain things happen.

Overall loved the simple interface Review collected by and hosted on G2.com.

It wiuld be great if it gives bit more details like why some emails do better than others. Review collected by and hosted on G2.com.