Content Guru storm Pros and Cons

In my role, being able to quickly find, listen to and download calls between our advisors and customers quickly and easily is important. The Storm platform allows me to do this quickly and with the built in tools, I can halve the time it took with our previous provider/system. Review collected by and hosted on G2.com.

If I was to make a suggestion, it would be to make the search system smarter. This would include the ability to search for a list of outbound AND inbound calls from/to a phone number, rather than having to do them seperately. Review collected by and hosted on G2.com.

It is a very easy to use service and has more support than other companies' services. Review collected by and hosted on G2.com.

If I had to say it, I would be even happier if the cost was a little lower. Review collected by and hosted on G2.com.

Content Guru Storm is an exceptional platform and service. As a network operator in the UK, we must be able to scale up our operation to 10-20 times our average volumes in just a matter of hours. We're able to do this with STORM and with no hassle too. It's a reliable service; when we need support, the team can help us. It's intuitive and innovative, with constant recommendations on how we can better us the platform being received from our account management team too. Review collected by and hosted on G2.com.

We do not have any issues with Content Guru. Review collected by and hosted on G2.com.

Great product that is very robust, provides solution to handling high volume of calls efficiently. Easy to use front end for staff to monitor calls, easily customisable to show up to the minute status. Review collected by and hosted on G2.com.

Reports can take a while to load, however this is due to volumes of data to collate. Some technical issues that did take a while to resolve, however this was due to our unique configuration and how we have implemented the system Review collected by and hosted on G2.com.

The Storm product provides us with a web brwoser accessible contact centre that provides relaiblity and full functionality. It meets my stakehodlers needs 100%. Review collected by and hosted on G2.com.

Ive have not encountred any downside from Storm or dealing with Content Guru. The reporting tool however, it quite complicated to use. Review collected by and hosted on G2.com.

It is a really easy to use system, pulls data quickly and can easily navigate around the system. Staff are helpful and knowledgeable Review collected by and hosted on G2.com.

Could have more search functions when looking for call Review collected by and hosted on G2.com.

Citizen need and experience is at the heart on any discussion we have with Content Guru when it comes to developing and implementing solutions for our clients. Every discussion had focuses on how it will be used by the Citizen and understanding the journey they take with the service, and the solution designed around that. Review collected by and hosted on G2.com.

The licensing model and use of named licenses can sometimes restrict the use of the technology for clients. Review collected by and hosted on G2.com.

Scaled cloud infrastructure coupled with rich reporting and user feature set Review collected by and hosted on G2.com.

The Licensing for different elements of Storm product set could be simpler Review collected by and hosted on G2.com.

Easy to set up and administer, have used Content Guru products for a number of years, support is top notch and new developments are proactively shared to enhance our business Review collected by and hosted on G2.com.

There is nothing per se I dislike, the products we use are reliable, the team are responsive and their are minimal issues Review collected by and hosted on G2.com.

With CG the offer is more than just a technical solution- there is a genuine understnding of the customer, their journeys and needs/desired outcomes and they tailor this to the services they operate on Review collected by and hosted on G2.com.

Naturally some of the products are still in developemnt, so it woud be great to be kept upto date on these then these can be considered as potential solutions for upcoming requirements Review collected by and hosted on G2.com.