Content Guru storm Features

Provides voice call functionality. This feature was mentioned in 66 Content Guru storm reviews.

Based on 52 Content Guru storm reviews. Provides an interface for one or more social media channels.

Includes or integrates with live chat initiaited from the company's web site. This feature was mentioned in 51 Content Guru storm reviews.

Based on 52 Content Guru storm reviews. Accepts contacts initiated through SMS or other mobile text functions.

As reported in 50 Content Guru storm reviews. Allows CSRs to receive and answer customer emails.

Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. 58 reviewers of Content Guru storm have provided feedback on this feature.

Callers can be routed to a queue or placed on hold until an agent becomes available. 61 reviewers of Content Guru storm have provided feedback on this feature.

Place a large or unlimited volume of calls simultaneously without diminishing the call quality. 60 reviewers of Content Guru storm have provided feedback on this feature.

Based on 50 Content Guru storm reviews. Provides some level of analytics based on keywords and vocal tones.

Based on 48 Content Guru storm reviews. Has auto dialing or predictive dialing functions for outbound use.

As reported in 64 Content Guru storm reviews. Includes an interactive phone menu.

Populates CSR's screen with available customer data. 53 reviewers of Content Guru storm have provided feedback on this feature.

Based on 50 Content Guru storm reviews. Maintains and shares information across channels and agents as the case progresses.

As reported in 52 Content Guru storm reviews. Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history.

Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. 61 reviewers of Content Guru storm have provided feedback on this feature.

Based on 65 Content Guru storm reviews. Report on historical or real-time call center performance metrics, and access data through highly visual dashboards.

As reported in 55 Content Guru storm reviews. Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes.

Based on 45 Content Guru storm reviews. Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise.