Content Guru storm Pros and Cons

content guru are very helpful, storm is an incredibly powerful tool with lots of great features Review collected by and hosted on G2.com.

we have had a few small issues around calls dropping once in a while Review collected by and hosted on G2.com.

Content Guru offered the best implementation of their services. It was truly seamles to go from our old phone system to a custome one set up by Content Guru. Review collected by and hosted on G2.com.

Our whole experience with Content Guru was great, no complaints! Review collected by and hosted on G2.com.

Excellent Product and Services. Design the flow script in efficient way and easy to adminstrate the users. Best suited for the telephiony contact centre. Review collected by and hosted on G2.com.

Nothing like dislike but can improve the UI and grouping the features. Making the flow script more organised way. Review collected by and hosted on G2.com.

Positive and welcomed experience of initial consultancy through to delivery and ongoing support. Storm was rolled out to one of our offices adopting contact seats, recording, dialler, CRM integration and analytics modules. In addition one of our key business units adopted the outbound dialler capabilities of the platform. Both excercises resulted in positive results with improved productivity and enhanced customer experience. Review collected by and hosted on G2.com.

Can't say there was any dislikes of either the product, service or support. All were positive given the complexity and situation we worked to. Review collected by and hosted on G2.com.

Ideas for fixes have helped alot over time, then when Cyrus Bryan came to the office he provided a friendly, helpful service, giving examples and showing us what is possible. Really helpful! Review collected by and hosted on G2.com.

I dont always find the guides that easy to follow when looking for information, also being logged out after a short period isnt helpful either. Review collected by and hosted on G2.com.

the Support team is friendly and professional and provided critical support in a timely manner when required. Review collected by and hosted on G2.com.

Not enough detailed support documents and don't get enough support on how to configure new solutions, find that CG will resolve issues or charge for a solution instead of supporting us on how to build a solution.

would like to see support videos on social media like Youtube, more examples of how other IVR solutions have been built also covering off-key or new features in detail examples.

CG just needs to be more open about the capabilities of Storm as its a great product Review collected by and hosted on G2.com.

System is straight forward and client support (especially John Funning) is excellent Review collected by and hosted on G2.com.

There is nothing that I have found to dislike Review collected by and hosted on G2.com.

Easy to use and Navigate for all roles. As an administrator i can create and amend service lines in alignment with business needs at pace, and as a user it is very easy to navigate to monitor service as well as the ability to create an easy fully functional single pane view for our agents. Review collected by and hosted on G2.com.

Dashboards could have more information to support our contracts, Average Handling time into a real time dashboard. Review collected by and hosted on G2.com.

Content Guru were absoutely amazing. They are very professional, friendly and super useful. Morgan, Cyrus & Sarah were all really nice and supportive. Their support from day 1 has been amazing and whenever we would email them they would respond back quickly and if were unsure of something they would always book in a meeting to go through the steps over teams. Review collected by and hosted on G2.com.

There was nothing that we did not like about Content Guru. They were all amazing. Review collected by and hosted on G2.com.

It is a great system with intuitive usability and flexible scalability supported by high availability. Review collected by and hosted on G2.com.

Too much flexibility in reporting to set up (but that's just my lack of learning) Review collected by and hosted on G2.com.