Content Guru storm Pros and Cons

Functionality

Technical stability

German sales and support team Review collected by and hosted on G2.com.

I don't like the new feature request process. It is a bit time consuming and sometimes slow.

Prices for certain servives/modules ar a bit high. Review collected by and hosted on G2.com.

- Storm is constantly being improved upon based on customer/user feedback. Content Guru's product roadmap, allows us to see the system's future and change our ways of working to be more efficient.

- Storm's FLOW feature allows us to easily and in real-time, update our phone IVR and email routing which allows us to quickly address spike incidents, new product releases and campaigns that we run to make sure we are providing the best customer service possible. Review collected by and hosted on G2.com.

Storm is missing some key quality-of-life features such as:

- Being able to handle conversations such e.g. emails in bulk.

- The search function as it only shows conversations based on the email address/phone number (no keyword search).

- Real-time and historical reporting is very limited in what and how you can report on and is not always intuitive to use.

- Tech support could be more proactive in dealing with and keeping us updated on issues/bugs that have been raised.

- Setting up new queues, agents, service types and routings is clunky and time-consuming.

- UI for admins is very bare and it's difficult to find what you are looking for. Review collected by and hosted on G2.com.

The data reporting is easy to use and provides a lot of informtation.

Storm itself is very user friendly and easy to train others.

The storm team was very responsive and helped set it up quickly as we needed it to go live with no issues for a 24hour phone service. Review collected by and hosted on G2.com.

Some users need to change their headset settings when logging in.

The reporting modules could have a few more customisation options such as changing text size/colour or resizing modules outside of the column limitations. Review collected by and hosted on G2.com.

Generally, I am very happy to have with Content Guru a partner at hand, which I can trust and know that I made the right decision with selecting our partner. Review collected by and hosted on G2.com.

Not always, but sometimes, important roadmap features are getting moved further in the future. So far, this didnt cause critical complications for us. Review collected by and hosted on G2.com.

Ease of use and implementaton which can be adapted and tailored to the business as we develop. Review collected by and hosted on G2.com.

There is nothing I dislike about the process so far. Review collected by and hosted on G2.com.

Its on build within Vodafones infrastructure, making it very robust. Review collected by and hosted on G2.com.

It has so many options, it can become unwieldy at times. Review collected by and hosted on G2.com.

Content Guru did a phenomenal job road mapping my businesses' needs and their available services. The Customer Support was incredible, and the fact I will use this in my business every day is a huge help! Review collected by and hosted on G2.com.

I don't really have any meaningful complaints. Review collected by and hosted on G2.com.

The availability of support and options for support. Content Guru offered both in-person and remote support whenever we needed it. Review collected by and hosted on G2.com.

I had an excellent experience with Content Guru and Storm. Review collected by and hosted on G2.com.

the layout, features that allow customizing agent statuses, reports, Review collected by and hosted on G2.com.

the reporting is not always accurate. STORM window keeps popping up when using sales force Review collected by and hosted on G2.com.

As a ccaas administrator i like how easy it is to navigate through storm portal to tend to our contract needs using the predefined modular functionality. The Agent interface can be customised for each contract / role allowing only necessary functionality to be added to make the workspace clear and useable as well as the ability to integrate Case Management systems into a single pane. Review collected by and hosted on G2.com.

STORM Recorder, whilst looks good and is continuuall;y improveming, it its immature and unreliabele in its current state, has been released without integrating into the existing STORM controls, and not opening up the ability to manage the recordings the same. Review collected by and hosted on G2.com.