Content Guru storm Pros and Cons

The overall user group was well set up and very informative with the helpfull staff Review collected by and hosted on G2.com.

As I'm just starting to use content guru , I haven't come across anything Review collected by and hosted on G2.com.

Reliablity is great and the team are always so helpful Review collected by and hosted on G2.com.

Nothing to really complain about thankfully Review collected by and hosted on G2.com.

easy to use and adaptability to my department needs Review collected by and hosted on G2.com.

the only think I find that doesn't adapt to my needs is to do with the number of lines that we have in our service and the time it takes me to take them off or on all the lines - it is not a quick change and sometimes I need to do it with more than one agent at a time Review collected by and hosted on G2.com.

The platform is easy to use and intuitive. The project team are responsive, and rovide regualr engagement. Review collected by and hosted on G2.com.

There's nothing huge at all, it's easy to use. Review collected by and hosted on G2.com.

Being apply to apply a solution to a problem and tackle it collaboratively. Review collected by and hosted on G2.com.

Nothing. they hear us out, share ideas and apply the solutions agreed without any hiccups. Review collected by and hosted on G2.com.

Close to the customer and new functionalities are delivered every week Review collected by and hosted on G2.com.

There are none so far but I would say incidents that happen after deploument Review collected by and hosted on G2.com.

The product is feature-rich allowing integrations into multiple tools with ease, such as PCI payments. In addition to this, the product is extremely intuitive making the experience for us users to navigate the product and process interaction with minimal effort. Review collected by and hosted on G2.com.

Some of the GUI seemed aged and need moderising Review collected by and hosted on G2.com.

One stop solution for Telephony IVR and mutilple applicatioin integration with wider landscape (WFM, Webchat, CRM ...) Review collected by and hosted on G2.com.

1. Flow script in much organized way

2. Transparent Administration portal to view all licenses/ purchased products Review collected by and hosted on G2.com.

The system is user freindly and easy to navgiate, making it simple for the end user and management. Visibility and reporting is also really useful in terms of being able to manage performance. Reliable with minimal issues, resolved quickly when thingssometimes go wrong. Review collected by and hosted on G2.com.

At times the reporting side can take alittle while top laod, but this is likely due to the volume of data used by us. Review collected by and hosted on G2.com.

Content Guru have a number of techn ical experts available to support when required. There account management has improved significantly over the last couple of years and with the addition of their Customer Success team this has strengthened the offering that Content Guru provide from a thought leadership and customer success / experience stand point.

The Storm product is feature rich and can support most if not all of our requirements for our Business. Review collected by and hosted on G2.com.

Nothing in this area that springs to mind and their have been significant improvements in the Account Management functions which has strengthened the relationship and support we get from Content Guru. Review collected by and hosted on G2.com.