Content Guru storm Pros and Cons

It is a reliable programme, easy to use and stable. Clear dashboard. DTA version is nice to use. Easy to create agents Review collected by and hosted on G2.com.

Am a satisfied user, so can't think of 1, 2, 3 what I like least about Content Guru. There are still many features we don't use from Content Guru. and if we have a problem, Content Guru's support department is there to help us Review collected by and hosted on G2.com.

The team is hugely knowledgeable and will base their service at your level - whether you are highly technical or need explanations in simpler terms. They won't talk in jargon like some other suppliers! Review collected by and hosted on G2.com.

Really difficult to answer - we have asked for changes, additional licences, extra training, Teams meetings and CG staff have always been on hand to help - so currently very happy with the whole service. Review collected by and hosted on G2.com.

Our partnership with Content Guru in implementing Storm has been instrumental in moving us towards achieving our strategic objectives. The Product team welcome customer feedback to help shape their roadmaps.

Storm is easy to integrate with a wide variety of other applications and Content Guru products.

The Service team are very accessible to support with trouble shooting or incidents. Review collected by and hosted on G2.com.

Licence management is complicated.

Without blue/green environments, releases can be difficult to manage. Review collected by and hosted on G2.com.

Content Guru Storm is an efficient IVR solution easy to use and scalable Review collected by and hosted on G2.com.

There is honestly nothing that I can think of Review collected by and hosted on G2.com.

The Storm platform has been in use by my Agency since 2021 and has gone from strength to strength. The system is user friendly so is liked by our call centre agents, and has a growing set of features aimed at improving both staff and customer experience. Content Guru provide excellent customer support should any issues arise, and aim to resolve issues efficiently and effectively. Review collected by and hosted on G2.com.

Given the vast array of features, tracking the commercial arrangements can be confusing and honerous. Review collected by and hosted on G2.com.

Wide range of products from a single source, further developments on the roadmap, the environments for administrators, in particular the FLOW module and the new Agent Client DTA v2. Review collected by and hosted on G2.com.

Many good products with basic and also extended functionalities but the process for feature requests to improve functionalities or individual extensions of the software is a bit tough and often has to be coordinated in depth with English language. Review collected by and hosted on G2.com.

Storm because it is giving transparency about dashboards and its having features allowing to edit and create new reports Review collected by and hosted on G2.com.

sometime it freezes and also drops calls Review collected by and hosted on G2.com.

The system itself is easy to use and when we have onboared user's to the envoroment they have been positive in their experiance in comparrison to other soltuions they have used.

Very few issues but n those times of issues Content Guru provide a variety of ways to contact them for assistant.Recently they have added Web Chat which I find particularly useful to help resolve quries promptly.I have regular meetings with the business manager to bring up any issues or provide advice on enhancing our use of the service. I find all dealings with CG staff to be prfessional and personable. Review collected by and hosted on G2.com.

No real concerns with the service or dealings with staff to mention. Review collected by and hosted on G2.com.

The STORM product is highly adaptable to meet customer/business needs and is rapidly evolving into new areas such as AI Review collected by and hosted on G2.com.

Although the support service from Content Guru is vastly improved from when we first obtained the product, there is sometimes a lack of training in newer areas Review collected by and hosted on G2.com.

Always on hand to help with any issues and good communication during build Review collected by and hosted on G2.com.

Can have a few bugs sometimes and some products could do with some innovations to become more user friendly Review collected by and hosted on G2.com.