Content Guru storm
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Content Guru storm
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4.8 out of 5 stars
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Content Guru storm Reviews & Product Details - Page 3

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Content Guru storm Overview

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What is Content Guru storm?

Content Guru makes engagement easy. A global leader in cloud communications solutions, we deliver off-the-shelf and bespoke customer engagement and cloud contact center services, through the multi-award-winning storm® solution. Independently recognized as one of the world’s largest customer engagement and experience solutions, storm brings together intelligent automation, third-party systems integration, and on-demand scalability to enhance all customer communication functions. With true omni-channel engagement capabilities, which now include on-demand video chat, storm gives organizations the power to create consistent and seamless experiences for customers, inspiring loyalty and powering success.

Content Guru storm Details
Discussions
Content Guru storm Community
Languages Supported
German, English, French, Italian, Japanese, Dutch, Spanish
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Product Description

Content Guru storm owns and operates an international network of storm platforms, with customers running multi-thousand seat deployments.

Seller Details
Seller
Content Guru
HQ Location
Bracknell, Berkshire
LinkedIn® Page
www.linkedin.com
434 employees on LinkedIn®
Description

Content Guru is a leading global provider of enterprise-grade cloud Customer Experiences (CX), and is at the forefront of the Generative AI evolution. Content Guru’s storm® platform supports mission-critical CX for the world’s leading organizations in the public and private sectors. storm is the only cloud communications platform trusted by blue-light services delivering market-leading reliability, scalability, and functionality. Through brain®, AI services provide leading automated and human-assist capabilities to bolster CX performance before, during and after an interaction.

Graham R.
GR
Overview Provided by:
Graham Richardson

Recent Content Guru storm Reviews

GD
Gary D.Mid-Market (51-1000 emp.)
5.0 out of 5
"Review of Content Guru Storm"
The team at Content Guru are always responsive and the product has enabled us to take the delivery of our service to the next level. The product is...
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Josh T.
JT
Josh T.Mid-Market (51-1000 emp.)
4.5 out of 5
"Scalable and Flexible to Response to Rapid Business Change"
The product is easy to manage, which is key to our rapidly evolving business. The initial implementation was reasonably painless as the support tea...
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HM
Helen M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Excellent project management from the start"
It's intuitive and straight forward to set up and use
Read more
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Content Guru storm Media

Content Guru storm Demo - storm FLOW
Service Management and sophisticated IVRs using an easy drag and drop interface.
Content Guru storm Demo - storm KNOWLEDGE MANAGEMENT
Standardize great customer outcomes and quickly train new agents utilizing deep knowledge management.
Content Guru storm Demo - storm ANALYTICS
Learn how to optimize your contact center with rich historical reporting and analytics.
Content Guru storm Demo - storm QM
Support and supervise agents for training and monitoring service.
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80 Content Guru storm Reviews

4.8 out of 5
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80 Content Guru storm Reviews
4.8 out of 5
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4.8 out of 5
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Content Guru storm Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Content Guru stormQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Services
AC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Content Guru storm?

It is a reliable programme, easy to use and stable. Clear dashboard. DTA version is nice to use. Easy to create agents Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

Am a satisfied user, so can't think of 1, 2, 3 what I like least about Content Guru. There are still many features we don't use from Content Guru. and if we have a problem, Content Guru's support department is there to help us Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

We deal with consumers and with suppliers with whom we can easily interact. Switching is easy and Dashboard clear Review collected by and hosted on G2.com.

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MF
Head of Customer Contact
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Content Guru storm?

The team is hugely knowledgeable and will base their service at your level - whether you are highly technical or need explanations in simpler terms. They won't talk in jargon like some other suppliers! Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

Really difficult to answer - we have asked for changes, additional licences, extra training, Teams meetings and CG staff have always been on hand to help - so currently very happy with the whole service. Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

Our new Storm Platform will help us better manage our call routing and improve agent efficiency, as well as enable us to add new modules, such as automated payments, Web chat, Agent data management and much more, which over time, will support our strategy of improving the customer experience. Review collected by and hosted on G2.com.

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Samantha H.
SH
Program Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Content Guru storm?

Our partnership with Content Guru in implementing Storm has been instrumental in moving us towards achieving our strategic objectives. The Product team welcome customer feedback to help shape their roadmaps.

Storm is easy to integrate with a wide variety of other applications and Content Guru products.

The Service team are very accessible to support with trouble shooting or incidents. Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

Licence management is complicated.

Without blue/green environments, releases can be difficult to manage. Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

Replacing end of life, on-prem systems. Enabling omni-channels, automation and AI Review collected by and hosted on G2.com.

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LG
IT Technical Help Desk Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Content Guru storm?

Content Guru Storm is an efficient IVR solution easy to use and scalable Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

There is honestly nothing that I can think of Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

Content Guru is providing an easy customisable IVR solution for our service desk Review collected by and hosted on G2.com.

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Verified User in Government Administration
IG
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Content Guru storm?

The Storm platform has been in use by my Agency since 2021 and has gone from strength to strength. The system is user friendly so is liked by our call centre agents, and has a growing set of features aimed at improving both staff and customer experience. Content Guru provide excellent customer support should any issues arise, and aim to resolve issues efficiently and effectively. Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

Given the vast array of features, tracking the commercial arrangements can be confusing and honerous. Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

Storm is enabling the Agency to take advantage of new technological advancements in the call centre space, including Natural Voice Recognition services and Generative A.I. This is resulting in improved customer satisfaction and reduced handling costs through efficiency savings. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
AA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Content Guru storm?

Wide range of products from a single source, further developments on the roadmap, the environments for administrators, in particular the FLOW module and the new Agent Client DTA v2. Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

Many good products with basic and also extended functionalities but the process for feature requests to improve functionalities or individual extensions of the software is a bit tough and often has to be coordinated in depth with English language. Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

Our customer service was handled through the software and exclusively by our call center service provider. To optimize our customer support, we have set up an internal team. We wanted to bring control of the software and data back in-house. The external call center and the internal 1st, 2nd and 3rd level teams, as well as the employees at the external logistics service provider, were to work on the same shared platform. In addition, the on-site service should be integrated into the software so that these resources are also available for online customer support. We therefore needed software that was flexible and, above all, could be introduced quickly. It was also important for us to get everything from a single source so that we didn't have to deal with different providers for the various functions we needed. The software also had to be easy to connect to our existing systems, be future-proof and be adaptable by us for practically any scenario. Review collected by and hosted on G2.com.

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Verified User in Events Services
IE
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Content Guru storm?

Storm because it is giving transparency about dashboards and its having features allowing to edit and create new reports Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

sometime it freezes and also drops calls Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

it serves for us to perform inbound cand outbound calls, track and record them and play multiple times and lately its been looking into AI and sympathy levels which are very useful Review collected by and hosted on G2.com.

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David N.
DN
Team Lead Infrastructure Support
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Content Guru storm?

The system itself is easy to use and when we have onboared user's to the envoroment they have been positive in their experiance in comparrison to other soltuions they have used.

Very few issues but n those times of issues Content Guru provide a variety of ways to contact them for assistant.Recently they have added Web Chat which I find particularly useful to help resolve quries promptly.I have regular meetings with the business manager to bring up any issues or provide advice on enhancing our use of the service. I find all dealings with CG staff to be prfessional and personable. Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

No real concerns with the service or dealings with staff to mention. Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

Content Guru help us in 2 ways. We have a select section of users who we use Storm for to provide some basic telephony usage with hunt groups for dial in calls. This works very basic in a hunt group setting. We also provide service desks for a number of customers including customers within the Public Sector. Content Guru's call centre software allows us to create IVR's to route calls to agents in a service desk giving us the extra funcitonalty over hunt groups of playing recording messages ,prompts to direct calls and voicemail.More recently with the help of CG we have begun building API's into our offerings to further automate and streamline our services. Review collected by and hosted on G2.com.

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Verified User in Government Administration
AG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Content Guru storm?

The STORM product is highly adaptable to meet customer/business needs and is rapidly evolving into new areas such as AI Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

Although the support service from Content Guru is vastly improved from when we first obtained the product, there is sometimes a lack of training in newer areas Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

Content Guru are assisting us to better meet our customer needs to move away from telephony-only contact centres Review collected by and hosted on G2.com.

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LS
Customer services team leader
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Content Guru storm?

Always on hand to help with any issues and good communication during build Review collected by and hosted on G2.com.

What do you dislike about Content Guru storm?

Can have a few bugs sometimes and some products could do with some innovations to become more user friendly Review collected by and hosted on G2.com.

What problems is Content Guru storm solving and how is that benefiting you?

Having other products integrated, reporting all in one place and having better history on contact cards Review collected by and hosted on G2.com.

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Content Guru storm Categories on G2
Contact Center
Contact Center

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Content Guru storm