Content Guru storm Reviews & Product Details - Page 2

It's intuitive and straight forward to set up and use Review collected by and hosted on G2.com.

We struggled with the initial reporting set up as it felt overly complicated, but once we'd got going, it was fairly straightforward. Review collected by and hosted on G2.com.

Storm from Content Guru is a user-friendly platform for our customer service teams. Its intuitive interface and promising future-focused features, such as multichannel and AI capabilities, make it a valuable platform. Review collected by and hosted on G2.com.

As a administrator, i am not quite fond of the back end. For me, it takes a lot of searching for the right menus for certain settings. Review collected by and hosted on G2.com.

It is easy to use, the customer support we get is good. We use this product every day Review collected by and hosted on G2.com.

We do have a large amount of issue with regards to agents calls coming through and not being able to hear Review collected by and hosted on G2.com.

Incredible company to work with. Always willing to work closely with their customers and find the best ways to intergrate STORM to meet your needs. On times where this isnt possible they are always open to suggestions for improving the platform and many ideas get quickly added to development roadmaps. Review collected by and hosted on G2.com.

Would like to see the licence model simplified. Review collected by and hosted on G2.com.

We had an exceptional engagement from implementation of Storm all the way to go live. Support team, training, account managers have been really supportive and stepped up to our expectations in Higher Education. We have now a product which we can hugely rely upon and support to move this service from Content Guru is really positive. We used Storm for our Clearing operations, and it has been very well received by the users. Review collected by and hosted on G2.com.

As we have gone live with telephony side of the business, I don’t think we can fault anything from what we have received so far. Review collected by and hosted on G2.com.

Fast and on point support. Able to resolve issues quickly. Solution in itself is very to use, offers plenty of features. Review collected by and hosted on G2.com.

Internal features are a bit tricky to set up Review collected by and hosted on G2.com.

We have developed a really productive relationship with Content Guru that has allowed us to deliver custom features to Storm which represent a real differetiator in the service we offer our customers. Some of these features include integration with other platforms and this has been a particular strength of the platform. Review collected by and hosted on G2.com.

The licencing model is complex and can be hard to maintain with some features such as renaming users requiring intervention from the support team. Review collected by and hosted on G2.com.

That we all work together as one team. Content Guru fully understand our goal of delivering great service to our customers and work closely with us to not only delivery our plans but also share their knowelege of how the system can support us, and we have seen the benefits of this through our performance and customer satisfaction scores. Review collected by and hosted on G2.com.

The licencing model can be quite complex Review collected by and hosted on G2.com.

The platforms real-time data analytics and reporting tools deserve praise. Being able to drill down into the MI easily is a key strength of the product and making data driven decisions that can enhance efficiencies. Review collected by and hosted on G2.com.

The amount of legs or how certain things are written to legs. Review collected by and hosted on G2.com.

Broad feature set across voice and digital channels. Granular real time and historical reporting suite. Opportunities for automation and contact deflection. Review collected by and hosted on G2.com.

Very granular licencing model which takes some time to undertsand fully Review collected by and hosted on G2.com.