494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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Connectwise is like a second language to MSP professionals who have been in the business as long as I have. We rely on it, dwell within it, and live or die by its abilities. Review collected by and hosted on G2.com.
Connectwise is slow to change, but also sometimes slips in changes in updates that seemingly no one asked for. Overall, users adapt, but the cosmetic changes can be jarring. Review collected by and hosted on G2.com.
ConnectWise Manage has options for every customization and setting you to require. It is set up to integrate well with most other tools like Connect, or ITGlue. From a support perspective, I really enjoyed setting up the portal for the end users to input tickets from. Review collected by and hosted on G2.com.
The learning curve is huge. The implementation will take time, and needs to be set up 100% correctly. Again from the support side of our business, there is a lot more hoops to jump through to get a ticket created, documented and closed compared to other ticketing systems Review collected by and hosted on G2.com.
Connect wise PSA for us was a comprehensive management and monitoring system that worked across our customer base. Review collected by and hosted on G2.com.
I can honestly not say anything negative about it. Review collected by and hosted on G2.com.
The customization saves me a lot of time by filling the request fields automatically through the email sent. Viewing the historical tickets is handy in cases where I am unsure about the ongoing situation. Review collected by and hosted on G2.com.
The security code takes ages, and with time it disables to login. Also, I would consider the lack of keyboard shortcuts as a disadvantage as I settle for functionality and non-interference with the browser Review collected by and hosted on G2.com.
It helps me excel with the pace of work at a very high level and the projects I manage, thanks to the functions contained in ConnectWise Manage. The support is highly successful; it quickly listens to the users' needs. The price is comfortable. It is a software that I highly recommend because it has given me excellent project management. Review collected by and hosted on G2.com.
I wouldn't say I like that it integrates with a notable deficiency; you have to try several times to conclude with the synchronization. Review collected by and hosted on G2.com.
I would not be able to manage my Help Desk Team without Connectwise Manage, successfully. I am about to see upfront what is going on with tickets, timesheets, billable time to your clients and from my team, run reports on all of this, customize those reports, track all of our day-to-day operations, and so much more. Review collected by and hosted on G2.com.
There can be bugs here and there, and working with support can be a slow process. When they do roll out fixes, they roll them out in groups, and you have to wait for your groups' term to be able to get the latest patches. Review collected by and hosted on G2.com.
The scope that ConnectWise Manage has been successful because it can have multiple facets in terms of project distribution. The support and interface are elements that should be considered as the main advantage because they make a good performance. I like ConnectWise Manage because it keeps me always in constant planning, it has been our ideal tool to have strategic control of our activities, you will be able to visualize under a level of responsibility the projects to be evaluated. Review collected by and hosted on G2.com.
Some functions should be more precise to be executed, I feel that I have to make a procedure of more or several steps to open a function. Review collected by and hosted on G2.com.
Connectwise is the best solution as far as dispatching goes. When I started using Connectwise, I realized how easy is to manage all the field technicians and clients at the same time. And all of them were happy as well. Review collected by and hosted on G2.com.
I wish it had a better integration with the accounting software, but nothing major at this point. Review collected by and hosted on G2.com.
How easy it is to use for creating, working, responding to, and closing tickets. We use the Service Board every day and it's simple to use and makes working tickets a breeze. Review collected by and hosted on G2.com.
Sometimes the timing of the responses to tickets in the service board shows out of order, so when you respond to a ticket sometimes it shows below the actual email you were responding to instead of in the correct order. Review collected by and hosted on G2.com.
