495 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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I really liked the ease of use. Most of the basic sales functionality was very intuitive. The organization of client directory made my live much easier in terms of managing my client list. Review collected by and hosted on G2.com.
The interoperability between work functions was not that fluid. Certain aspects of service functionality didn't flow into the sales functionality and visa versa. Review collected by and hosted on G2.com.
We have been using ConnectWise for over 7 years and it manages everything for our MSP Business while integrating with our accounting and quoting software. As a ticketing system it's the best I've seen and includes many automation features that allow our managers and techs to spend more time with customers and not on data entry. The reporting with new Report Writer allows quick analysis, reports, and dashboard creation that can be shared with other team members. The integration with Quosal also allows for much needed automation on the sales side and conversion from sales to agreement to services ticket so the techs can start working on projects faster and less data is lost in translation. Review collected by and hosted on G2.com.
ConnectWise requires a client to be installed. I'd prefer to see a completely web based solution. We'd also like to see a Azure SQL implementation so we don't have to run a dedicated SQL server. Review collected by and hosted on G2.com.
It helps us track everything in our business and can be a complete ERP for us. Review collected by and hosted on G2.com.
Support is less than expected. It takes them a long time to complete tickets we open with them. Review collected by and hosted on G2.com.
This is by far the best ticketing software I have ever used. It is very powerful and can help you run your business smoothly and effectively. Their support is always ready to assist if your stuck or need assistance. They also have CW University for training your team and yourself. Review collected by and hosted on G2.com.
N/A nothing at this time, other then updates, please check for major bugs Review collected by and hosted on G2.com.
It works, most of the time. When it does work the product is good. Review collected by and hosted on G2.com.
Every new release is riddled with bugs and issues. UI is always switching back and forth. Review collected by and hosted on G2.com.
I like the fact that this CRM is built for IT sales, projects and services. Review collected by and hosted on G2.com.
The product is in the cloud, but still doesn't feel as smooth or user friendly as a Salesforce or other cloud-based CRM. Review collected by and hosted on G2.com.
Connectwise is easy to use and helps our company keep track of all of our clients. We utilize the sales, finance, marketing and service tabs and use it to run our organization. Review collected by and hosted on G2.com.
Sometimes there are glitches and it freezes up. We recently updated our versions and some things were difficult to change afterwards. Review collected by and hosted on G2.com.
Connectwise does everything we need as an Business Platform. Review collected by and hosted on G2.com.
There are really very few things that I dislike but there are some features that used to be in the product that have disappeared over time with updates. Review collected by and hosted on G2.com.
ConnectWise delivers a robust, feature-rich 'system' for operating a Professional Services company. ConnectWise provides tools and functions to support essentially every aspect of a business - Marketing, Sales, Procurement, Projects, Service Desk, Finance, TIme & Expense, and Clientele (Company).
ConnectWise can be fully integrated with accounting systems (We use QuickBooks Enterprise), and, of course, with Quoting products (we use Quosal) and RMM (we use LabTech).
We can use it from mobile devices, which our field technicians like, as well as desktop machines.
We appreciate the ongoing improvements / updates delivered by ConnectWise and have found support to be very good (it is available by phone, chat, email). ConnectWise is also supported by a strong user community and user groups. Review collected by and hosted on G2.com.
My personal dislike has been what I consider to be weak support for Project planning and management. Having been in this business for decades, including working as Project Manager in military/DoD environment, Project Management tools have been very basic (no ability to plan Project work/tickets based on dependencies, no tools to help smooth use of resources, etc, etc)
This has been changing of late, with a number of needed improvements in this area having been implemented and many more roadmapped. Review collected by and hosted on G2.com.
