494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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It ties most IT business processes together in 1 system. Review collected by and hosted on G2.com.
Reports are very poor and lacking. There are a few features that are 95% good but missing the last little bit of polish to make them great. Review collected by and hosted on G2.com.
Seamless Integration with multiple product suites, billing, visibility, product improvement forums., Review collected by and hosted on G2.com.
There is little to dislike about the product Connectwise has done a tremendous job of making the product flexible. Review collected by and hosted on G2.com.
Everything was all in one. Time tracking was easy and great for keeping track of mileage. Also had good reports at end of month that we ran to see how many hours were used against a project. We also kept notes about each client in the customer tab which was helpful for handing off tickets to someone else on the team. Review collected by and hosted on G2.com.
At the time it was not web based, and was very slow. We did have it connected to there cloud which went down from time to time and as it was our main business tracking, hurt. The speed was the only pain about the software. They may have increased it, have not used for 2 years. From what i remember too the app for the phone was not free also Review collected by and hosted on G2.com.
The customizability is great. They have been great about customizing the layout to fit our needs. The program is very intuitive and easy to use. Also its getting better all the time. Review collected by and hosted on G2.com.
The only thing i wish i had was a timer linked to my ticket. so i could hit start and when I'm done hit finish. then my time would be automatically be recorded. Review collected by and hosted on G2.com.
The ability to track service tickets, maintain documentation in a central location, and manage projects makes this tool incredibly valuable to my personal workflow. There is great training available through the university and online webinars to help new users to quickly adapt to the processes. Review collected by and hosted on G2.com.
The project management features are limited, which means that I still need to maintain another application for the more detailed processes. Review collected by and hosted on G2.com.
very complete, has most functionalities needed. Review collected by and hosted on G2.com.
can be cumbersome to use at time. very slow in feature and advancements. the new hosted version is slow and very network demanding. Review collected by and hosted on G2.com.
ConnectWise helps to keep our company organized - our contacts, configurations, time entries and billing are all in one place. Review collected by and hosted on G2.com.
Bug fixes take a VERY long time to fix.
Things that are clearly bugs often get classified as "features" or product limitations and need to go to the public voting for approval. Review collected by and hosted on G2.com.
I really liked the ease of use. Most of the basic sales functionality was very intuitive. The organization of client directory made my live much easier in terms of managing my client list. Review collected by and hosted on G2.com.
The interoperability between work functions was not that fluid. Certain aspects of service functionality didn't flow into the sales functionality and visa versa. Review collected by and hosted on G2.com.
