494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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Connectwise does everything I want my PSA tool to do. From ticketing to project management to billing. It's a complete system. Review collected by and hosted on G2.com.
Implementation can be a bear, and the support team isn't the most responsive on the planet. Make sure you have someone who can dedicate a decent amount of time to being your CW Admin. Review collected by and hosted on G2.com.
How easy it is to move around the different sections. Makes navigating to the information you need a breeze.
Integration with our RMM platform is really nice too. Review collected by and hosted on G2.com.
Can be a bit much to configure when setting up different sections, not terrible, but could be better. Review collected by and hosted on G2.com.
- Integration with Quickbooks, Intermedia, Labtech/ScreenConnect
- MS-SQL backend
- API is available
- Extremely (excesively?) customizable and flexible Review collected by and hosted on G2.com.
- Was a beast to implement and complete initial training on
- Not the most intuitive application Review collected by and hosted on G2.com.
Does a lot and acts like a web browser. Good for all kinds of service tracking and we even use it for accounting Review collected by and hosted on G2.com.
Sometimes the development team 'fixes' things but ends up breaking how we use CW and adjusting to the change takes process changes. They don't always make development improvements with admin staff in mind because the majority of users are technical, those enhancement requests get more votes. Review collected by and hosted on G2.com.
It's so comprehensive - we can upload raw leads, track them through the sales process, and then we are able to manage remote systems, track warranties, renewals, bill for labor and administer contracts - all through this one amazing product! Review collected by and hosted on G2.com.
Support levels sometimes wax and wane as they grow. Review collected by and hosted on G2.com.
I like the fact that you can collaborate on ticketed items, adding multiple resources. I've worked in other ticketing systems where I had to create multiple tickets to track time for multiple resources. Review collected by and hosted on G2.com.
The complexity makes it difficult to take in. There are a lot of things that can be done multiple ways which can be a little confusing. Review collected by and hosted on G2.com.
My favorite part of Connectwise is the workflows. I can have a ticket come in from my RMM tool and create a ticket, assign to the dispatcher, email a client and get scheduled within seconds. Review collected by and hosted on G2.com.
There is not too much to dislike about Connectwise. I would have to say the invoicing process could be a bit smoother otherwise it is a great product. Review collected by and hosted on G2.com.
It does exactly what we need it to. While it is not the perfect solution, it's as close as we can get to it. Review collected by and hosted on G2.com.
It's enterprise-level software, so with that comes a few minor drawbacks. It's not as sleek as some other applications out there for what it does, and to get it configured perfectly for your business you have to put a lot of work into it. Review collected by and hosted on G2.com.
Project management, support, and time tracking in one place. My company requires use of this software, so I would bet that it has a lower user cost. Review collected by and hosted on G2.com.
It is very clunky, and as far as I can tell (this may be per company), I cannot track time on a closed ticket. the communication through the ticket is not always captured, so there are several balls dropped. Assignment and list customization are not intuitive and take too many clicks. Review collected by and hosted on G2.com.
