ConnectWise PSA
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ConnectWise PSA
By ConnectWise
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3.9 out of 5 stars
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ConnectWise PSA Reviews & Product Details - Page 42

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ConnectWise PSA Overview

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What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
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Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
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ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
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494 ConnectWise PSA Reviews

3.9 out of 5
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494 ConnectWise PSA Reviews
3.9 out of 5
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3.9 out of 5
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ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

having all service information in one place Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

being unable to see basic company information from the service ticket tab. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

used to export tickets to an Excel sheet for analysis. Now connected to Bright Gauge dashboard Review collected by and hosted on G2.com.

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Vinod M. M.
VM
Chief Sales Marketing Officer
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like that it is specialized for my industry. It allows me to do everything form quoting , to projects , to billing Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

i dislike that there are many times where the program is running SLOW as dirt and it causes issues when trying to get items for clients. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

consider all the integrations you are doing and value the customer feedback.

I recently called and ask for automation when converting a quote to a project but its not available as options right now. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

we are able to keep all our contacts in one platform which allows us to review all contracts, bills, invoices, etc. at any time for that particular client. VERY HUGE FOR US Review collected by and hosted on G2.com.

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Response from Lesley Meunier of ConnectWise PSA
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Thanks so much for sharing your successes with ConnectWise!

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The program is very easy to navigate through Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Although I like it, I find it can be limiting Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Using to track tickets Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Easy to connect to remote clients and offer support. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Slow sometimes and can lag when trying to support remotely Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Remote management Review collected by and hosted on G2.com.

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Verified User in Accounting
UA
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Connectwise does a good job with allowing a user to see everything within on application Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The interface looks a little dated and you can easily have too many tabs open. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Help desk, project management, project tasks Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Ticket search and ticket creation and contacts Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

No customization, can't customize layout Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

HIT, it keeps things organized, hides confidential information Review collected by and hosted on G2.com.

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Verified User in Telecommunications
AT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
What do you like best about ConnectWise PSA?

There are so many options for programs that you can use in tandem or integrate into the system. Once these items are being utilized it can make work-life easier. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The system is not intuitive/user friendly. The reporting system is not simple for the everyday user to navigate around. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

This company is continuously improving. If they continue in the direction they are headed I'm certain that it will evolve into a great piece of software. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

This is currently used to track and monitor all aspects of customer interactions, from possible sales, through the sales process, into the techs tracking installation and any further interactions. Review collected by and hosted on G2.com.

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Derek S.
DS
Service Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ConnectWise PSA?

Great on so many levels. Perfect for MSPs and documenting solutions, inventory, tracking data and credentials, etc. Vast flexibility for different MSP models. Always more features to take on and utilize. Unbelievable productivity boost for engineers and tracking time. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Not a lot that does not work well. Smaller features within software do not work perfectly but improvements are made regularly. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Cannot recommend software more for MSPs. This is the best overall solution for an all-in software as you can get. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Inventory system, complete tracking of customers and issues from tickets to sales opportunities, to documentation, to billing and accounting. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Information Technology and Services
CI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Ease of use and browser only options are great Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Wish more user friendly workflows and report building Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Billing

Scheduling

Time keeping Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The single interface and tab features are nice. The custom notification pop-ups are good. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Clunky interface and tends to get worse with each release. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Asset management and help desk. Review collected by and hosted on G2.com.

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Pros and Cons Details
ConnectWise PSA
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