ConnectWise PSA
Editedit
ConnectWise PSA
By ConnectWise
Show rating breakdown
3.9 out of 5 stars
See all 494 ConnectWise PSA reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by ConnectWise PSA.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact ConnectWise PSA

ConnectWise PSA Reviews & Product Details - Page 41

Editadmin

ConnectWise PSA Overview

Editedit
What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
Show LessShow More
Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
Play ConnectWise PSA Video
Editedit

Official Downloads

Answer a few questions to help the ConnectWise PSA community
Have you used ConnectWise PSA before?
Yes

494 ConnectWise PSA Reviews

3.9 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
494 ConnectWise PSA Reviews
3.9 out of 5
  • Sort By:
    G2 Sort
494 ConnectWise PSA Reviews
3.9 out of 5
  • Sort By:
    G2 Sort

ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Oil & Energy
AO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Easy to use interface and complete visibility of all aspects of the company Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Steep learning curve, cloud based means when internet is down so is Connectwise Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Understanding cash flow has greatly improved with Connectwise Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like that we have the ability to group cases per location Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Duplicate tickets are created for the same alerts on one device. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Monitoring issues, to catch them and resolve before they affect the business process. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Computer Networking
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Service Tickets and worksflows help keep my business automated. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Working with Connectwise the company, Tech Support is good but sales and account management lack. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Probably where you will end up, but expect frustrations Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Workflow automation, Central point of information Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
II
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Features are more than abundant and powerful. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

There’s not much to dislike unless you like to jump in blind. Without training, you will find it almost impossible to leverage the multitude of features. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

End to end solution for our MSP. From procurement to projects and everything in between Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Rick M.
RM
President
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ConnectWise PSA?

Easy to use.

All of the PSA tools allow you to manage tickets pretty well. I like the integration with LabTech and other 3rd party software. It gives you a lot of flexibility and helps us become more efficient. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I prefer to use KB shortcuts, and they could use a few more.

I don't like the web versions of software as well as fat clients. It just takes longer to navigate.

The flexibility is a strength and weakness. We had to change our contracts a handful of times to get them right. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Implementation takes time and planning. Plan and talk with other current users otherwise you end up redoing some of your setup. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

The ticket communication and automation keeps the clients informed of their ticket status and improves customer service. Review collected by and hosted on G2.com.

Show More
Show Less
Response from Lesley Meunier of ConnectWise PSA
Editedit

Hi, Rick. Thank you for sharing your honest feedback. We will pass on your dislikes to the appropriate department so they can be addressed.

Helpful?
Share
Admin Approval Link
Verified User in Non-Profit Organization Management
UN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ConnectWise PSA?

Easy to use and understand. If you’re familiar with other Helpdesk applications, you’ll find it easy to learn. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Not enough options for customized reports Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Helpdesk management Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Food & Beverages
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

It’s easy to work with and the software is simple Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Sometimes it goes slow and I get frustrated at it Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

It’s easy and simple to use Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Learning how to handle issues with the website and server itself Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Katharine P.
KP
Visual Designer
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like that I am able to do both time tracking and ticket tracking in one program. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The training videos are horrible. It does not do a good job of telling you how to use the program at all. The dashboards are also very hard to read. I wish there was more of a collaborative vibe to the program as a whole. It's very static. The program also takes forever to load. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

If you are a tech desk then this is for you. If you are an agency then I advise looking at other programs. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

we realize the benefit of being able to bill and time track in the same program that we use for workflow. It helped us streamline our work down to one program. (excluding email and calendar) Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Time management was easy to use and customer tracking was simple Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Initial setup is cumbersome but after you get it going fast. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Keeping track of billable time Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Telecommunications
UT
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like how integrated it is with Labtech or now Conectwise Automate. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I wish it had more customization with colors throughout the program, Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It gives us a ticketing system so we know what clients are having issues. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

ConnectWise PSA Comparisons

Compare ConnectWise PSA vs. Autotask PSA
Compare ConnectWise PSA vs. Autotask PSA
ConnectWise PSAVSAutotask PSA
Compare Salesforce Sales Cloud vs. ConnectWise PSA
Compare Salesforce Sales Cloud vs. ConnectWise PSA
ConnectWise PSAVSSalesforce Sales Cloud
Compare ConnectWise PSA vs. ManageEngine
Compare ConnectWise PSA vs. ManageEngine
ConnectWise PSAVSManageEngine
Compare ConnectWise PSA ratings to similar products

Top Rated ConnectWise PSA Alternatives

Accelo
(518)
4.4 out of 5
Salesforce Sales Cloud
(23,229)
4.4 out of 5
Autotask Professional Services Automation (PSA)
(410)
4.2 out of 5
See all ConnectWise PSA Alternatives

Explore More

Best Payroll Software
PCB Design Software
Best CRM Software I Found After Testing 30+ CRMs
Writeup
Tontine
Intent Data
Best Graphic Design Software
Ramp Up
Pros and Cons Details
ConnectWise PSA
Contact ConnectWise PSA