ConnectWise PSA
Editedit
ConnectWise PSA
By ConnectWise
Show rating breakdown
3.9 out of 5 stars
See all 494 ConnectWise PSA reviews
Save to My Lists
Paid
Claimed
This profile has been claimed and optimized by ConnectWise PSA.
Optimized profiles are more likely to have the most up-to-date content, fast response times, current pricing, and more.
Contact ConnectWise PSA

ConnectWise PSA Reviews & Product Details - Page 39

Editadmin

ConnectWise PSA Overview

Editedit
What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
Show LessShow More
Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
Play ConnectWise PSA Video
Editedit

Official Downloads

Answer a few questions to help the ConnectWise PSA community
Have you used ConnectWise PSA before?
Yes

494 ConnectWise PSA Reviews

3.9 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
  • Company SizeExpand/Collapse Company Size Filter
  • User RoleExpand/Collapse User Role Filter
  • CategoryExpand/Collapse Category Filter
  • IndustryExpand/Collapse Industry Filter
  • RegionExpand/Collapse Region Filter
The next elements are filters and will change the displayed results once they are selected.
  • Sort By:
    G2 Sort
494 ConnectWise PSA Reviews
3.9 out of 5
  • Sort By:
    G2 Sort
494 ConnectWise PSA Reviews
3.9 out of 5
  • Sort By:
    G2 Sort

ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Here's how.
Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Our small digital marketing firm uses this for time sheets, billing (Quikbooks), and light crm. We find it to be efficient for that. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It's clunky and dated, not sleek or user friendly. It's probably better for an IT team. We don't use most of the available features because they are not intuitive. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Look for something more modern. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Billing, CRM and time sheets Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Steven B.
SB
Senior Technical Support Specialist
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like that CW has everything we need in one place for ticket management and client management. It is easy to navigate and enter information. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

There was a bit of a learning curve in beginning. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Client management, ticket management, project time entry, ticket time entry. Expenses and reports. Notifications. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Nice view for techs and engineers to update ticket information and timing. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

There was not a built in knlowwdge base for resolutions to tickets. You would have to search old to let’s for solutions which wouldn’t be ideal when you had a customer on the phone. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Connectwise really aids well in managing a techs times on tickets. Pre scheduling makes it easier to resolve issues. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Susi B.
SB
Systems Manager
E-Learning
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ConnectWise PSA?

It's laid out in a very user friendly way. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Only that I'm not trained enough to use all the features. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

If you need a help desk solution, check out ConnectWise. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Keeping track of tech calls to find problems. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

holds all our information for clients and tickets, allows us to keep info organized for billing Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

very slow when using the application. certain functions don't work as intended Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

tickets and email alerts Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

One of the key features of ConnectWise Manage is that you can track time and expenses in one location and schedule appointments in the system as well. It is a great all-in-one approach to business, and it is compatible with most commonly used accounting systems. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The software is very robust and almost more than needed for a small business where not every minute of day was being tracked. It was hard to justify the cost to benefit ratio. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

We have under 10 employees. For a company with more employees this would be a great fit for an all-in-one answer to business. Although the implementation process can be tedious, you have a knowledgeable CW representative to walk you through each step. It is not an easy system, but one you become familiar with the process of doing things, it will become quite easy to use. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We benefited most from having the quoting, purchasing, billing in one location. It eliminated multiple / redundant software systems. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
II
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ConnectWise PSA?

Being able to have both a ticket system and a remote system linked together. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Nothing so far. It just seems to have a few. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It's a great and easy ticket system. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Anna P.
AP
Service Dispatcher
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Calendar and audit trail features help to keep engineers properly scheduled and to address issue with the appropriate person Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Can't apply template to >1 project ticket Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Management and efficient dispatch of engineers. Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Verified User in Information Technology and Services
AI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

web gui

very user friendly

can be cloud based or locally served Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

it would be nice to have a manager that wasn't browser based Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

providing fast response to users, less down time Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link
Kimberly M.
KM
Administrative & Marketing Assistant
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

good storing of data and records

easy to reach support Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Slow

Has illogical rules for setting up things like recurring tickets

Slow

Some rules apply to some accounts, others don't Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Good to store service records Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Managing clients and tickets Review collected by and hosted on G2.com.

Show More
Show Less
Helpful?
Share
Admin Approval Link

ConnectWise PSA Comparisons

Compare ConnectWise PSA vs. Autotask PSA
Compare ConnectWise PSA vs. Autotask PSA
ConnectWise PSAVSAutotask PSA
Compare Salesforce Sales Cloud vs. ConnectWise PSA
Compare Salesforce Sales Cloud vs. ConnectWise PSA
ConnectWise PSAVSSalesforce Sales Cloud
Compare ConnectWise PSA vs. ManageEngine
Compare ConnectWise PSA vs. ManageEngine
ConnectWise PSAVSManageEngine
Compare ConnectWise PSA ratings to similar products

Top Rated ConnectWise PSA Alternatives

Accelo
(518)
4.4 out of 5
Salesforce Sales Cloud
(23,229)
4.4 out of 5
Autotask Professional Services Automation (PSA)
(410)
4.2 out of 5
See all ConnectWise PSA Alternatives

Explore More

Anti Money Laundering (AML)
Google Cloud BigQuery reviews
Intent Data
Best 3D Modeling Software
Google Cloud Run reviews
Corporate Culture
Google Cloud SQL reviews
Microsoft 365 Reviews
Pros and Cons Details
ConnectWise PSA
Contact ConnectWise PSA