ConnectWise PSA
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ConnectWise PSA
By ConnectWise
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3.9 out of 5 stars
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ConnectWise PSA Reviews & Product Details - Page 38

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ConnectWise PSA Overview

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What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
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Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
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ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
Play ConnectWise PSA Video
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494 ConnectWise PSA Reviews

3.9 out of 5
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494 ConnectWise PSA Reviews
3.9 out of 5
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3.9 out of 5
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ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Ease of use and learning the tool is very simple. Highly customizable and useful for entering data and ticket tracking. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Downtime on the cloud hosted backend is often a surprise and happens at the most inopportune time. Very irritating and frustrating when the backend cloud hosted is down. Extremely irritating. No offline mode, no use of the software at all. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Host your own SQL backend onsite for reliability. Cloud hosted backend was terrible. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Ease of searching past tickets and time management is helpful. Use of email connector works very well. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ConnectWise PSA?

Since its the standard for MSPs Autotask is the only other real option. There has to be an integration that is not available. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Too slow due to being at the mercy of Amazon's cloud and lack of being intuitive. Software these days should not require a manual. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

It's what there is. Make sure you have people who know what they're doing or you'll be spending more time working ON it that WITH it. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Helpdesk. According to Connectwise, "Everything's a ticktet" and they are so right. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I use it mostly for time entry and billing but I love that we have it integrated with outlook so that activities on my dashboard show up as events on my calendar Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

There’s a lot on it I don’t know how to do and a lot of the reports or list views are poorly formatted. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We track service tickets and projects and time entry, which allows us to give accurate budget and progress and invoice updates to our customers. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Easy configuration management, reviewing historical incident data is easy and quick. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Cloud infrastructure goes partially or fully down more than I would like. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Cloud based infrastructure means less on-site equipment to run services. Implementations can be as simple or complex as you'd like and if you're in the cloud, you don't need to worry about compute time or heavy SQL workloads. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Managing and maintaining configuration item data is a lot easier and our engineers have no issue searching for the data they need to do their jobs efficiently. Review collected by and hosted on G2.com.

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Kelly S.
KS
Regional Sales Manager
Telecommunications
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I can have all my clients information at anytime from anywhere. They even have an apt for my cell phone. You can create an estimate and keep track of your sales funnel. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

They have a lot of updates and it slows down the login Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

I would recommend ConnectWise to any company looking for a full management software to run their company on. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Time management, Sales funnel, Review collected by and hosted on G2.com.

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Dustin S.
DS
Help Desk / FmAudit Administrator
Computer Networking
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Connectwise is easy to use and does very well at collaborative work between departments. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Breaks links alot, and the phone app is clunky. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It is fast to log time for tickets and does a good job at storing client documents Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Smart UI fairly functional. Works well for my use Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Slow, on perm solution in my use. Went down alot Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Help desk support. Did good for me in that regard Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ConnectWise PSA?

Great product. Good luck with support. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

SUPPORT. Horrible CRM. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Do not rely on their support. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Slightly better than autotask. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Time tracking and customer interaction are both strengths of ConnectWise Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Documentation system within ConnectWise is terrible and not really very usable Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Keeping accurate time for charging clients. Being able to get good metrics on company profitability Review collected by and hosted on G2.com.

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Sara S.
SS
Systems Engineer
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Works great when creating tickets and reports Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Sometimes it errors out for no reason and we have to reboot our server Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We create tickets, configurations, reports Review collected by and hosted on G2.com.

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