494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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Ability to run various reports for trending agreements and resource utilization. Review collected by and hosted on G2.com.
Occasionally, the software will not load screens as expected which requires a reclick. Review collected by and hosted on G2.com.
The ability to customize search fields, information your org wants to collect, statuses, etc. Review collected by and hosted on G2.com.
It is often slow when trying to move from ticket to ticket. Review collected by and hosted on G2.com.
It's quick and easy to use. I like the layout. Give you the information you need when you need it Review collected by and hosted on G2.com.
It is buggy. It crashes often, locks up. Have to close it often to clear the cache. Review collected by and hosted on G2.com.
Connectwise allows our company to have pertinent information about our clients and their assets at our fingertips. The ticketing system is great and gives awesome insight into our techs. Review collected by and hosted on G2.com.
The biggest drawback is they should have a better integration with their other product Connectwise Control (formally Labtech). The integration is clumsy and hard to configure. Also, their customer portal is a 2 on a scale of 10. As a result we are forced to use a third party application. Review collected by and hosted on G2.com.
The ease of use is my favorite feature. New users will not take long to pick it up. I also like that is has both web and client options. Both of these work well. Review collected by and hosted on G2.com.
One of the downsides is with the Projects tab. It can be a bit convoluted to find the actual ticket number you are suppose to be working on. Review collected by and hosted on G2.com.
It keeps getting better. when I first started I felt like the UI was a bit clumsy but the learning curve was short and it keeps getting better with each update. Review collected by and hosted on G2.com.
Can take a while to get use to the UI and and times I have a hard time finding where to enter data for a customer, but I think that is mostly because we are revamping how we manage our projects. Review collected by and hosted on G2.com.
I do like the product. Having the mobile app makes things a lot easier as I am offer away from my desk, but still have the ability to keep up on tickets. Review collected by and hosted on G2.com.
I do not have many criticisms on this product. It is a solid platform, but would use some more refining. Review collected by and hosted on G2.com.
It is highly customizable and has good tools for building workflows from sales to service to billing. Review collected by and hosted on G2.com.
It can be clunky and glitchy. I spend a lot of time waiting on spinning loaders. This could be our configuration, to be fair. Review collected by and hosted on G2.com.
I like the ability to organize information about a company and the sales tracking format. Review collected by and hosted on G2.com.
I do not like that you cannot integrate with outlook email. Review collected by and hosted on G2.com.
