ConnectWise PSA
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ConnectWise PSA
By ConnectWise
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3.9 out of 5 stars
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ConnectWise PSA Reviews & Product Details - Page 35

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ConnectWise PSA Overview

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What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
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Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
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ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
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494 ConnectWise PSA Reviews

3.9 out of 5
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494 ConnectWise PSA Reviews
3.9 out of 5
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3.9 out of 5
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ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

It has great tools and features to use for any kind of IT business type. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Reports are confusing and hard to read. At times moving from page to page is very slow. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

It is great for small to enterprise level organizations. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

ConnectWise keeps us very organized and is very customizable to make it fit our businesses needs Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ConnectWise PSA?

facility to work out of different boards. Easy to learn and use. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Performance, everything is VERY VERY SLOW for a business where speed of taking care of the customer is paramount. Support is poor. The way they release upgrades, most of the times the upgrades ar enot fully tested causing tons of issues to customers and since this is on the cloud cusotmers have no options as to actually go with the updates or not, they forced them down your throat. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Normal business needs for general MSP, ticketing, reporting, billing, nothing fancy. We have not experienced any outstanding benefits. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

ConnectWise integrates well with companies and service tickets. The ability to upload documents and configurations for each client and service is exceptionally helpful. Also, the ability to merge service tickets together has saved us time more than once. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I wish that the reporting system was easier to navigate. The system is so powerful and does so many things, that sometimes it is easy to get lost. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We have multiple departments and thousands of clients. ConnectWise allows us to view all service tickets across the departments with a simple click and enables us to communicate important information within the company. Review collected by and hosted on G2.com.

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Diana D.
DD
Marketing
Computer Software
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

It's ease of use. The capability of searching and running reports of various fields. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It's been very slow. I'm not sure if it's CW server or our Internet access. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

This product has a lot to offer. We are still learning all the features it has. We are happy with the product. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We implemented ConnestWise as our CRM about 18 months ago. We have found it useful when creating proposals, writing services tickets, tracking software/hardware our customers purchase from us. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

It's easy to navigate. Nice interface, not TOO slow with enough resources. It's fairly quick. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I can't read the ticket summary when I'm under "Time" entering my time/notes Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Ticketing system.

Benefits: speed, interface, user friendly, if I remember correctly their support is good too (unlike screen connect and LabTech) Review collected by and hosted on G2.com.

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Verified User in Computer Software
IC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The UI is easy to navigate. The tabs are straightforward. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

There are too many options to choose within the corporate account. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Easy tracking of travel expenses. Review collected by and hosted on G2.com.

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Verified User in Government Relations
UG
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

User friendly. Easy for anyone to learn. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Nothing that I can think of. Been a while. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Customer data Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
II
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The RMM tool allows for a strong connection with limited to no lag. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The layout is not the most attractive. When looking at it, it looks rather generic. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Monitoring and managing multiple computers at multiple sites is what’s ConnectWise allows. Review collected by and hosted on G2.com.

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Travis N.
TN
Director of Infrastructure & Security
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

We can view all of our customer information; from service tickets to sales calls all in one place. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It's not a fully web based product yet and the mobile app could use a redesign. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

"if it's not in connect is, it doesn't exist". It is our main system and help keeps all of our customer information in one place. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The ease of use. It is very user friendly and does not require much if any training. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The cost could be a little steep for a small business Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Troubleshooting PC issues. The ease of connecting with the user is the biggest benefit. Review collected by and hosted on G2.com.

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