ConnectWise PSA
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ConnectWise PSA
By ConnectWise
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3.9 out of 5 stars
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ConnectWise PSA Reviews & Product Details - Page 34

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ConnectWise PSA Overview

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What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
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Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
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ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
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494 ConnectWise PSA Reviews

3.9 out of 5
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494 ConnectWise PSA Reviews
3.9 out of 5
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3.9 out of 5
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ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The scheduling feature is great for planning the day with your team. It also integrates seamlessly with Outlook. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

To my knowledge there is no way to sort your configurations other than alphabetically. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

It will meet your needs. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Ticketing and documentation features have been a life saver. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Integration, customization and use ability . Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Some of the options are hard to figure out. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Make sure you work with the setup team to hone the alerts Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

User connection to service desk, ticket management and automa Review collected by and hosted on G2.com.

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Verified User in Warehousing
AW
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ConnectWise PSA?

The GUI is easily changeable. You can hide the pods you don’t want and rearrange them to the order you like. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It seems a bit clunky and hard to use. Sending emails and tracking time is tedious. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We are a SMB and this is our first Helpdesk solution. Review collected by and hosted on G2.com.

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Ahmed A.
AA
System Administrator
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about ConnectWise PSA?

I love how organized everything is within the system. If I want to find an old ticket from 3 years ago that had important information in it, I can do just that with no effort. The different categories you can organize your tickets in ranges from a summary description, the current status of the ticket, the age of the ticket to a ticket number or the priority set for the ticket. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I dislike how often it goes down. It seems like there are server issues every other week. The server is hosted by Amazon, a very reliable host; However, I feel like there has been intermittent issues that need to be addressed. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Take the training before you use it! You will learn a lot of cool tips and tricks! The last two companies I have worked for has used this ticketing system and the program has customizations to suite any companies needs! Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

There is little to no confusion about what status a ticket is in. Customers are getting helped faster. Tickets of high importance are being seen/addressed immediately while tickets that are not quite as important are being duly noted and addressed in a timely manner. Review collected by and hosted on G2.com.

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TW
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Lots of features and easy to use. Also a Mobile app is helpful to keep on track out in the field. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The cost associated with it. It this also lacking some finance feature. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

ConnectWise allows you to manage tickets and projects and make sure everything is on track Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
II
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Easy to use and has lots of features making day to day troubleshooting and ticket creation easier Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Wish it was a little more user-friendly. Would like better communications between ticket owners. I would like to see a better way of an alarm informing you of upcoming meetings and calendar events.

I would like to also see a usable form of remote support added in which I Was informed that they are going to be using Automate. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

I would suggest going to the training academy that they offer. It greatly improves the usage of this product Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

connections between customers and my MSP SMB business. Easy to manage. Benefits are being the huge communication help between help desk and customer.

Analytics and auditing also helps a lot. As well as a good notes section to input the work you have completed Review collected by and hosted on G2.com.

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Verified User in Computer Hardware
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Organized,detailed. Gets things moving,keeps us on tasks. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Nothing ,there is nothing wrong with this product Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Detailed time management Review collected by and hosted on G2.com.

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Andrew S.
AS
Co Owner
Public Safety
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Very robust and powerful, especially the Service Desk. Very reliable and bug-free. Can do as much as you are willing to make it do. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The support has been up and down over the years. As they rebrand and make internal changes, we have noticed dips in the quality of support. Also, some of the functions such as projects aren't that well implemented. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

If you're an MSP, this is the gold standard tool. Some of the other products out there may have different features that are a little more progressive, but they're often poortly implemented. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We do all of our business backend with it. All of our customer data, billing and our entire service desk is done in Manage. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Easy to create tickets

Easy to assign tickets and follow workflow

Easy to track progress of each ticket

Accessible anywhere with a web connection

Mobile Application

Allowing of uploads of pictures to tickets from mobile application Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

can sometimes be slow when starting up the software

can sometimes lag when left open for long periods of time Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

If you are looking for a ticketing system that is user friendly, has plenty of features, and can handle alot of different tasks this is the system for you Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Creating/Scheduling Tickets

Following workflow Review collected by and hosted on G2.com.

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Verified User in Higher Education
IH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

App syncs with databse and data is accessible om multiple devices Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

App is slow amd not optimized for newer phones. UI and UX is confusing and not easy to use Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Keeping track of client work and what we need to d Review collected by and hosted on G2.com.

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