ConnectWise PSA
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ConnectWise PSA
By ConnectWise
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3.9 out of 5 stars
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ConnectWise PSA Reviews & Product Details - Page 33

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ConnectWise PSA Overview

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What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
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Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
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ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
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494 ConnectWise PSA Reviews

3.9 out of 5
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494 ConnectWise PSA Reviews
3.9 out of 5
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3.9 out of 5
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ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Eric H.
EH
Azure Architect, Business Analyst, Pre-Sales Engineer, Microsoft VTSP, Certified MEC Facilitator
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

If it isn't in Connectwise, it did not happen Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Weak reporting requires third party tools Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Reporting is not a strong suit. We setup Microsoft PowerBI to the database and now have access to all of the information we need. All of our meetings are data driven right out fo the Connectwise Database, which is really awesome. Connectwise, for the most part - collects what you need to track Sales, Service, and Project information. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

As a Managed Services provider with on-premises, cloud, and custom solutions, we are able to record and track all Consulting and Sales Activities in Connectwise. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The ability to quickly remote into an end users computer to help them. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Sometimes it is slow and there is a delay, which makes it hard to know where my cursor is. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Remote access to view and remote control end users for support.

Almost every support incident requires remote access, even if it is just to view the problem they are having Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Connectwise is a fantastic, customisable tool that makes managing managing help desk needs, tracking inventory and pulling reports a breeze. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The only trouble I have had is with integration to our other system, but I don't believe this to be a CW issue. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We are able to keep our company on track in one centralized location. Review collected by and hosted on G2.com.

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Nick S.
NS
Account Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The flexibility in searching is probably the most powerful thing in ConnectWise Manage. You can search by any attribute of a ticket, which makes my job as a process manager much easier to do. I can choose to search by status and see everything that's in the "build/repair" status and quickly be able to see what needs to be worked on. It also means it's really easy to find a ticket even when a client doesn't have a ticket number, which is more often than not going to be the case. It also allows me to have several tabs open (another fantastic feature), each of which serve as a quick glance into a part of our process. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It's not perfect; I wish that I could customize more things about the platform so that I can quickly move from one thing to another. I often keep several tabs open and it would be nice to be able to label them by how I'm using them. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

ConnectWise is all-encompassing with their line of products and I can't recommend it enough. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It allows us to keep our client's issues organized. We can have as many as 200 tickets open for nearly 100 clients at any one time and I can't think of a better system to use to do that. Review collected by and hosted on G2.com.

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Lonnie E.
LE
Technical Support
Computer Networking
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Connectwise manage offers so many features and is so easy to use. You can jump from service tickets to time sheets to reports so quickly either by navigating to each one or using different tabs! They offers a knowledge center called connectwise University where they teach you every feature, how to use it, and how to customize the software to your liking. It is a dream come true for resellers. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It is very hard to find things to dislike as the connectwise team has gotten out most of the bugs. If I had to choose one, it would be that we have had many problems with the system crashing or taking a long time to load. Luckily connectwise support is very responsive and sometimes even just clearing the cache is enough to get it working again. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Definitely use this for your CRM and help desk software. You will not be disappointed. It is so easy to use, the support is great, and you'll have perfect records of your clients. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We are easily able to keep track of customer accounts and can communicate efficiently through the ticketing system. We realized we have a perfect timestamped history of every customer and every interaction! Review collected by and hosted on G2.com.

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David B.
DB
Service Coordinator
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Simplicity of the program and its features. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Writing up procedures is inefficient and looks bad. Searching through service tab can lock up computer as well. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Fix crashing when searching through a companies service tab. More unison with Automate and Control so that we can do more in just Manage. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We use this track all of our tickets and client information. Review collected by and hosted on G2.com.

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AP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

This is the best PSA platform for managing clients. It's easy for Techs to log time against tickets, works great for sales teams and makes invoicing seem simple. The onboarding support is second to none. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The initial setup takes some time to configure everything properly but it's well worth the effort. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Continue to work on adding new features for sales Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We have a highly leveraged help desk that is fully integrated with our dashboard. This allows us to have auto-generated tickets and the invoicing has saved us time and energy that it typically took before. Review collected by and hosted on G2.com.

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Mike M.
MM
Help Desk Supervisor
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about ConnectWise PSA?

I like that Connectwise provides you with a visual format that works for businesses regardless of their size making navigation easy. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Their smart phone app is very limited in what you can accomplish from the road. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

General organization of our clients, their needs, and their requirements when they have an issue crop up. It's a satisfactory repository of data. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Easy creating and assigning tickets. Integrated billing. Document and contact management. Essentially a central place to run your IT business. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Some functions not available on mobile and there could be better integration with a larger variety of products but it is coming along. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Be sure to get your implementation done right and use Connectwise as intended from the start. Use peers who are using the product to help get what you need out of it. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

The strategic placement of All client and business needs in easy to find modules. Documentation, client contact, procurement, ticketing and billing.... A centralized place to run all of your MSP operations. Review collected by and hosted on G2.com.

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Admin Approval Link
Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about ConnectWise PSA?

It's granular on data and the ability to add sales opportunities within a support ticket is great Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

- You can NOT filter in any other way except create a complicated viewing table

- you need an on-prem server to host , which can be troublesome for e-mailing ticket closing

- the mobile app is horrible.

- assigning tickets takes more steps than needed

- general ticket view looks terrible Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Definitely shop around first before considering connect wise. Plenty of other (and better) options! Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Old hardware replacement tracking. Review collected by and hosted on G2.com.

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