494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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There are many different options to help streamline your operations - from product procurement and inventory to project planning and execution. Review collected by and hosted on G2.com.
The program is not scaled for larger companies. My company has outgrown the capabilities of this system and I find that it can sometimes hinder productivity. The asset management section of the software is somewhat lacking and could use improvement to better track individual parts. Review collected by and hosted on G2.com.
It is easy to enter timesheets and to gather time tracking reports. Review collected by and hosted on G2.com.
Many of the sales features are minimalist and can be improved upon. I wish there was a good connection into outlook calendars. Review collected by and hosted on G2.com.
We love using CW Manage overall. We've been using it since 2011. Solid product. TONS of options and things to change/adjust. Very powerful and customizable. Review collected by and hosted on G2.com.
So complex that it will give you a headache at times. Seems to be a better fit for more strict (larger) IT companies. We sometimes fly by the seat of our pants and this product doesn't like that. Billing can be a nightmare sometimes, depending on what you're doing with agreements/contracts. Review collected by and hosted on G2.com.
I like the UserCentric option but wish it wasn't so hard to use. Review collected by and hosted on G2.com.
I hate that this program is so slow! Everytime I clickanything I have to wait about 10 seconds to get to where I was trying to go. Review collected by and hosted on G2.com.
The ability to create the separate companies we manage and then give their 'on site' administrators access to manage their 'accounts' within connectwise Review collected by and hosted on G2.com.
I think ConnectWise was doing great until it was purchased/acquired by labtech. Ever since, it seems that they have spent the bulk of their time "selling" and not focusing on the needs of their clients Review collected by and hosted on G2.com.
Connectwise is a very powerful feature-rich program. It's so helpful to keep track of ticket info and details like hardware/software/credentials. Super easy. Review collected by and hosted on G2.com.
Sometimes slow, but that rarely happens. Review collected by and hosted on G2.com.
Everything! I think this is the best in it's class. Review collected by and hosted on G2.com.
The cost is not realistic for small MSP's but I highly recommend that if you can afford it to definitely jump on it. Review collected by and hosted on G2.com.
