ConnectWise PSA
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ConnectWise PSA
By ConnectWise
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3.9 out of 5 stars
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ConnectWise PSA Reviews & Product Details - Page 31

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ConnectWise PSA Overview

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What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
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Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
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ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
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494 ConnectWise PSA Reviews

3.9 out of 5
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494 ConnectWise PSA Reviews
3.9 out of 5
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3.9 out of 5
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ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ConnectWise PSA?

The combined functionality that can be added in with connectwise and how easy it is to manage tickets Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Nothing. Everything is perfect the way it is Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Easier to Prioritize items and get things done faster Review collected by and hosted on G2.com.

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Theo H.
TH
Emergency Medical Technician
Medical Practice
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Its very user friendly. Great for our help desk needs. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Nothing comes immediately to mind. This js a very well designed software. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

General help desk Review collected by and hosted on G2.com.

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Caroline A.
CA
Inbound Marketing Analyst
Furniture
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

ConnectWise is easy to use and makes project sharing and time entry very easy. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Sometimes the desktop version of ConnectWise will time out, and it will take me a few hours to get it back up and running again. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

ConnectWise can seem a bit overwhelming at first, but once you start using it for scheduling projects and managing time entry, you'll catch on in no time. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Project management, assigning tickets

We have found the best way to streamline client projects and retainers through ConnectWise ticket scheduling. Review collected by and hosted on G2.com.

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Verified User in Security and Investigations
US
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I love that it enables us to schedule work, communicate with clients and keep internal notes all in one place for our office staff as well as actually run service calls and manage projects for our field representatives. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

We encounter some issues with the field technicians' apps. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

I would suggest them. They're always updating and making improvements! Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We had a hard time keeping all of our info in one place and this closes that gap. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Manage service board is easy now

Client communication through the board is easy

Reviewing SLA board is easy to track down the red tickets Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Nothing as of now everything is perfect Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Best product for CRM and helpdesk Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Client communication with ease I don’t have to update the ticket internally between departments and then send an email to clients separately

Store all the data at go Review collected by and hosted on G2.com.

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Verified User in Telecommunications
IT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about ConnectWise PSA?

It consists of one central Systems which manages all yours projects in a time track automate the billing process from ticketing to dashboards reporting. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

There is one thing that I don't like about 7.2 version is not connected to Outlook. So when you send an email directly from the ticket it's not documented in Outlook. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It empowers technology solution providers to deliver service more efficiently and provides end to end services to their clients as in telecoomunications and network services. Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I personally work in the calendar view all day. I can see my appointments and can easily hover over and get the latest updates. I can move items around as needed and quickly access the items that need attention. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I don't like that at times it lags and is cumbersome to move between tasks. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It's easy to bring someone else into the conversation and there is one place that all communications are stored. The search is great when looking up previous items. Once you get the hang of where things are the ability to move between tasks is really simple. Review collected by and hosted on G2.com.

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Marie P.
MP
Helpdesk Analyst II
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Easy scheduling of customer issues and ticket management. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Search feature is horrible and crashes on a daily basis. Cannot search specific terms. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Scheduling and organization. Review collected by and hosted on G2.com.

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Donald P.
DP
Project Deployment Team Lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like how simple it is to navigate through the ConnectWise Console. I did not have any formal training and I was able to figure out how to use it within minutes. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I dislike the web console features available. It is a lot easier to use the mobile version of the application. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Give it a try! There are a lot of nice features with this application. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

The benefits of using ConnectWise are endless. I am able to track time, expenses, service tickets and a lot more! Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

i love the ability of the automation tool It is very user friendly and helps to organize hudnreds of tickets at a time. It is also great for managing renewals and other sales related items. It is our go to tool. It has everythign1 Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I dislike the amount of updates they push through. I wish there was an update every quarter with new features instead of as often as they do it now. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

It is not only a ticketing software. We have slowly moved into using all of the products available. It helps that it all ties in to one specific place. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

ticket managing software, CRM tool, billing tool, inventory Review collected by and hosted on G2.com.

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