ConnectWise PSA
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ConnectWise PSA
By ConnectWise
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3.9 out of 5 stars
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ConnectWise PSA Reviews & Product Details - Page 30

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ConnectWise PSA Overview

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What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
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Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
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ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
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494 ConnectWise PSA Reviews

3.9 out of 5
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494 ConnectWise PSA Reviews
3.9 out of 5
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3.9 out of 5
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ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MG
Network Technician
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

We use connectwise as our ticking system and calendar. Works well. Love that it is outlook integrated and anything I put in connectwise shows up in my calendar. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Can be slow at times making productivity take a hit. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

N/A Review collected by and hosted on G2.com.

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David M.
DM
President
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about ConnectWise PSA?

Ease of use of Connect Wise Manage. This should be repeated with Projects Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Projects module is old klunky and has a horrible customer interface Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Ticketing, Marketing, Sales, Invoicing, Configurations Review collected by and hosted on G2.com.

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Verified User in Health, Wellness and Fitness
UH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Connectwise is user friendly and is able to easily take notes for multiple techs working a ticket. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I dislike the outdated look and I think it should be more futuristic Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Help desk tickets. I realized it’s great for pulling previous work. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ConnectWise PSA?

The many uses of the tool - Database, Marketing Activity tracking, and Ticketing system Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Our Chat integration with the tool does not work like it should for our current clients Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

ConnectWise Manage helps us interact with our clients on a day to day basis and helps us reach out to our potential clients Review collected by and hosted on G2.com.

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Glen G.
GG
Human Resources Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

It's a pretty robust system that can be used effectively in most departments of a company. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

The HR, payroll and timekeeping functions are not great. You have to try and customize these areas to work for your particular business, then hope it can integrate into your payroll system. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

If you are using this as your sole timekeeping and payroll solution, make sure it can integrate with your accounting system. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

More efficiency in the business overall. Automation. Better client experience and response times. Review collected by and hosted on G2.com.

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WT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Software reliable, we mostly use the command line terminal feature. There are also scaling issues when deploying over 100k systems. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Need to be able to adjust the size it the dashboard windows. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Able to remotely manage systems and full shell access Review collected by and hosted on G2.com.

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Verified User in Human Resources
CH
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ConnectWise PSA?

Covers a lot of issues but is complicated Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Complicated for beginners but if you have knowledge of this sort it does an excellent job Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Customer service related Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Accounting
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

It does a great job at keeping track of tickets. Constantly updated. Web UI, mobile and windows apps. A very good PSA tool Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It has so many features that sometimes the UI feels comber Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Make sure the tasks our clients as are being completed Review collected by and hosted on G2.com.

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Helpful?
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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ConnectWise PSA?

This program is fantastic, I can manage different service boards all in one window and keeping tickets up to date is easy. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I dislike the updated layout to some extent but once you find everything it's all there. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Go for it Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We are solving client tickets ranging from printing to complex server configurations. Review collected by and hosted on G2.com.

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Share
Admin Approval Link
Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

We love that we can manage our entire business from the ConnectWise solution. It is feature rich. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It very complex and time consuming to implement properly! Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Hire a ConnectWise rep or use professional services for integration. Find a fully integrated company and ask questions! Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Customer service and operational efficient really shine while using ConnectWise! Review collected by and hosted on G2.com.

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