494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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Connectwise is a very powerful tool. You are able to put a lot of data into it for easy storage Review collected by and hosted on G2.com.
The biggest issue is how customize able connectwise.
A lot of companies setup connectwise differently Review collected by and hosted on G2.com.
I can almost live in ConnectWise, in that I have contact info, appointments, tickets, configurations and more all in one place. Customizable module layout. Ability to use with Watchman Monitoring. Review collected by and hosted on G2.com.
Mobile app needs more development (a lot more, says the iOS 11.2.2 iPhone X user). Browser access needs to conform to standards. For example, when I use a shortcut to go to the beginning of a line (or maybe it’s a word), CW tries to go back a page. I have lost work this way. No other web page does this. The look of it also feels very dated. Needs more customizable views (e.g., when looking at my time entries before submission, why is there no option to show the ticket status so I don’t have to go into each one individually to confirm I closed them?). Needs CalDAV and CardDAV support so my calendar shows events when I assign myself a ticket and so that contacts in CW can be accessed when I ask Siri for directions to the client. In other words, it needs to be faster, more fluid, easier to use with modern tools like Siri, less clunky, generally. Review collected by and hosted on G2.com.
ConnectWise Manage is one of the best tools I have ever seen in my experience. It is easy, comfortable and not hard to operate. Just a practice and you are done. There is no problem in coonnecting with our customers and taking their remote access. Overall this is good. Review collected by and hosted on G2.com.
The thing I dislike about ConnectWise Manage is that it should change its background. Review collected by and hosted on G2.com.
Connectwise is a full featured PSA tool. What I like most about it is its ability to control our workflow in the Technical Services Department. We use it to generate tickets for work coming in and track all of our technicians work. Review collected by and hosted on G2.com.
The only thing I don't really like about COnnectwise its it heavy client. It is a large install and the performance sometimes can be lacking. Review collected by and hosted on G2.com.
The service and project ticket management system is amazing. Manage allows us to prioritize incoming requests and triage what is most important. For project tickets, it allows me to see everything relevant at a glance and schedule efficiently. Review collected by and hosted on G2.com.
The permissions trees have grown rather wild over the last few updates as new features have been added. Often we find that certain job roles are no longer able to do things until we isolate the change and fix the permissions. Review collected by and hosted on G2.com.
This software is very simple and very easy navigate. Review collected by and hosted on G2.com.
Updating client addresses and info can be a hassle, wish there were an easier way to do this Review collected by and hosted on G2.com.
The functionality is robust out of the box and setup is rather logical and self-explanatory (unlike, say, Salesforce). The company is great to deal with and truly cares about their client base and optimizing their product based on feedback. Pricing is reasonable - more than a basic CRM but less than competing platforms like SF or MS. Application has sufficient customization options and API has reached maturity. Database is very logically designed allowing you to build custom reports and manage by exception, create a data driven culture, etc. Review collected by and hosted on G2.com.
There are certain limitations that appear to be a result of legacy code - eg, the security cannot be as granular as competing platforms and workflows aren't as complex in nature (even when overlapping with "tracks") as some of the competition's offerings. Review collected by and hosted on G2.com.
The features of connectwise is amazing. The funtionality it provides it beyond amazing. It is a bit complex at first but the ability to navigate through its windows takes some getting used to. Connectwise university was a very helpful feature. The ticketing feature is absolutely it's best feature. It also has the ability to store contacts and passwords under a company and that was very helpful. Review collected by and hosted on G2.com.
There were certain times when I was saving records that hitting save did not work and all the data I input was not saved causing me to have to input it again. The program otherwise was much better than anything I have used in the past. Review collected by and hosted on G2.com.
its the best management tool for help desk ticketing and time recording and billing, all streamlined in one nice interface and it includes all types of reports Review collected by and hosted on G2.com.
report building might be a bit hard to maneuver Review collected by and hosted on G2.com.
