ConnectWise PSA
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ConnectWise PSA
By ConnectWise
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3.9 out of 5 stars
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ConnectWise PSA Reviews & Product Details - Page 20

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ConnectWise PSA Overview

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What is ConnectWise PSA?

Made for companies that sell, service, and support technology, ConnectWise PSA (formerly ConnectWise Manage) is the leading business management platform worldwide. Technology Solution Providers (TSPs) rely on ConnectWise PSA to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, ConnectWise PSA facilitates business-process automation, help desk management and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company's operations. ConnectWise PSA is the centralized hub that gives TSPs an end-to-end view and total control over their business. ConnectWise PSA also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise PSA has been the premier business management platform for technology companies for more than 15 years.

ConnectWise PSA Details
Product Website
Discussions
ConnectWise PSA Community
Languages Supported
English
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Product Description

Business Automation and ConnectWise PSA (formerly ConnectWise Manage)

Seller Details
Seller
ConnectWise
Company Website
Year Founded
1982
HQ Location
Tampa, FL
Twitter
@ConnectWise
15,123 Twitter followers
LinkedIn® Page
www.linkedin.com
3,049 employees on LinkedIn®
Phone
800-671-6898
Description

Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation. Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind. We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Rick S.
RS
Overview Provided by:
Rick Salmon
Senior Digital Marketing Manager at ConnectWise

Recent ConnectWise PSA Reviews

Matt K.
MK
Matt K.Mid-Market (51-1000 emp.)
2.5 out of 5
"Antiquated and Common Software"
Product maturity in the MSP space is benchmark worthy.
Read more
Verified User
I
Verified UserSmall-Business (50 or fewer emp.)
3.5 out of 5
"The product does what it needs to do and integrates somewhat with some software."
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that ...
Read more
Harry Q.
HQ
Harry Q.Small-Business (50 or fewer emp.)
5.0 out of 5
"Very good"
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such a...
Read more
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ConnectWise PSA Media

ConnectWise PSA Demo - ConnectWise PSA Today Screen
Upon login, you are presented with pertinent information for the day - your scheduled activities, items pending your approval, reports you frequently access, custom links, and other useful ConnectWise resources.
ConnectWise PSA Demo - Service KPIs
An example of a built-in report to ConnectWise PSA - quickly gain insight into the tickets requiring action, as well as a ticket ticker to see what is going on on your service boards. There are many standard reports available within ConnectWise PSA, and our reporting and dashboarding tool BrightG...
ConnectWise PSA Demo - ConnectWise PSA End-User Portal Login Screen
Proudly route your end-users to your portal where they can easily log in and create tickets, review existing tickets, review projects, view and pay invoices, and manage their users.
ConnectWise PSA Demo - Service Ticket Screen
Service Tickets within ConnectWise PSA are customizable to display the information a tecnician needs to get the job done. Quickly access communication from the end-user, associated configuration records (even launching ConnectWise Automate or ScreenConnect to resolve issues), see assigned resourc...
ConnectWise PSA Demo - ConnectWise PSA Mobile App
Technicians on the go can utilize the ConnectWise PSA Mobile App to quickly see what is scheduled, log time, and stay billable without ever opening their laptops.
ConnectWise PSA Demo - Service Board View
Manage all your open tickets from the ConnectWise PSA Service Board screen. This screen gives quick insights to many tickets at once, and even offers the ability to make updates directly in line - saving you time and effort!
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494 ConnectWise PSA Reviews

3.9 out of 5
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494 ConnectWise PSA Reviews
3.9 out of 5
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3.9 out of 5
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ConnectWise PSA Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ConnectWise PSAQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Eric C.
EC
Systems Administrator II
Information Technology and Services
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

This platform does it all. There are various add ins that work with each other.

Support is great! Also incorporates all departments into the same platform. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Troubleshooting can be intensive. When something goes wrong, sometimes it is not apparent as to what is causing the error Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

This is a one stop shop for MSPs. If you are looking for a ticketing system, that integrates with all of your needed departments, such as Accounts Receivable, Accounts payable, Shipping, Marketing, Sales, Administration, and more, this has features for all of them. CW Manage support is excellent and CW University offers a wealth of knowledge for their software and is extremely well written! Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Utilizing CW Manage from a MSP standpoint, this serves as a ticketing system, help desk, tracking system, billing system, and sales solution. Coupled with ConnectWise Manage and other add ons this is a one-stop-shop for MSPs Review collected by and hosted on G2.com.

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Verified User in Information Services
EI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The entire workflow process from sales, to support, to billing. The ecosystem between all platforms is mature and the business invests in itself to continue evolving Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Account management and support can be a bit of a challenge Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

I'm running my MSP on the platform. I couldn't imagine running my business without it! Review collected by and hosted on G2.com.

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TE
Tier 1 Technician
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I like how many features the product has. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It is very slow. At certain points in the day it can be a serious bottleneck Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It helps me keep track of my duties Review collected by and hosted on G2.com.

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Verified User in Accounting
CA
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Connects our project management team to the business technology team in order to more efficiently manage technology projects. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Clunky software that requires a lot of maneuvering to successfully schedule calendars and make adjustments to project tickets and phases. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Scheduling for other departments and project tracking with other teams Review collected by and hosted on G2.com.

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Julee C.
JC
VP of Service & Support
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

That all of our needs are met in one software - Client containment, sales, support. The process that is used for updating the product and alerting the end user to what is coming. That support is so responsive. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

When the updates that are made affect my workflow. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Map out your plan ahead of time. Speak to other users of the system before implementing - see if first hand. Go to ITNation. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We went from 3 software products to 1 when we chose ConnectWise. Organization improved, time management improved, decreased lost tickets and dissatisfied clients. Review collected by and hosted on G2.com.

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Christopher D.
CD
Licensed Public Insurance Adjuster
Insurance
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

I really like Connect Wise ease of use, and being able to assign and track tickets quickly. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

It's not aesthetically pleasing, I would like to see a better UI, colorful theme and vibrant fonts. Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

If your looking to streamline your workflow and provide a system that is less cumbersome than the other tools out there, I highly recommend Connectwise. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Easy to input and track tickets, which increases productivity. Easy to customize so we dont need an admin. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The customizability of service ticket information is really helpful to ensure that each item is tracked as it should be. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Nothing is particularly intuitive and it can be excessively ticky to get things set up how you need them or to pull information quickly (as a casual user). Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Marketing organization and automation Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
CI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Connectwise Manage has to be one of the simplest ITSM tools Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Not as feature rich as other products. Perhaps it could have more modules Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Get a demo of the product Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

Resourcing of staff is a breeze. Review collected by and hosted on G2.com.

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Terry B.
TB
Area Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

The thing I like best about this is the platform used for this software. Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

I dislike that it’s not very user friendly. There is a huge learning curve for this. Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

We use this to solve commercial uses issues. I realize the benefit that best uses it is the software. Review collected by and hosted on G2.com.

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Misty M.
MM
Helpdesk Engineer
Information Technology and Services
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about ConnectWise PSA?

Integration with external programs and remote access tools Review collected by and hosted on G2.com.

What do you dislike about ConnectWise PSA?

Automate locks up when I'm using it, which causes issues Review collected by and hosted on G2.com.

Recommendations to others considering ConnectWise PSA:

Use the features! There are so many... Review collected by and hosted on G2.com.

What problems is ConnectWise PSA solving and how is that benefiting you?

It is central to our business - we keep track of customer issues, time reporting, remote access, etc. Review collected by and hosted on G2.com.

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ConnectWise PSA
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