494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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Ability to customize any workflow in an infinite amount of way. We have not found an issue we could not solve with ticketing, billing or management yet. The amount of other vendors it integrates with is huge. Review collected by and hosted on G2.com.
Large and slow. The installer and installed size is large. The constant small updates slows service calls as we have to wait for it to update on almost every launch. The cloud version is terribly terribly slow to respond to any input in the app. Review collected by and hosted on G2.com.
I love connectwise, it is super easy to use and manage it has great tools to support end-users Review collected by and hosted on G2.com.
I dislike the price and it's trial time, I wish I could test it for a bit more. Review collected by and hosted on G2.com.
Connectwise Manage is amazing! Its been by far the best ticketing system I have used. They make it easy to create a ticket by using the dispatch board. In a matter of clicks your ticket is created and your billing the correct customer. They even have options to manage your expenses as well Review collected by and hosted on G2.com.
It can get over complicated at times with this Review collected by and hosted on G2.com.
I have been doing IT for almost 10 years now and Connectwise Manage has been the best ticketing service I have used. It makes customers tickets fast and easy to create as well as making it easy to keep track of my time. Review collected by and hosted on G2.com.
There are times it takes a good bit of time to load this program during start up. Also updates can really break other things that are connected to our Connectwise Review collected by and hosted on G2.com.
It is very thorough in what it does. Be it ticketing, time tracking, or contact and asset tracking.
My favourite part is the calendar linking for your tickets that also syncs with outlook! Review collected by and hosted on G2.com.
There’s tons of overhead to manage and it is cumbersome compared to some of the more sleek ticketing softwares like Freshdesk and even Repairshopr.
Starting a ticket takes a long time and slows down our speedy service. It has a lot to offer but it’s a bit intimidating to behold. The UI is very outdated as well. Review collected by and hosted on G2.com.
It does offer a lot of features for the price. Review collected by and hosted on G2.com.
The features that do work are sluggish and unintuitive to use, rendering them ineffective in a fast-paced, quickly changing environment. Review collected by and hosted on G2.com.
Connectwise allows us to put in AMD update tickets, look at other workers calendars, and find info about a 5 year old project all on the same board. Review collected by and hosted on G2.com.
Learning curve, it takes a few weeks to adjust how to input time and tickets. Review collected by and hosted on G2.com.
The best thing about ConnectWise Manage is the breadth of the solution. It addresses most business functions in one platform. While no software is perfect, the "almost end-to-end" practice management software for IT is the best I've seen for Managed Service Providers and other IT service companies. Review collected by and hosted on G2.com.
The company's support process and policies are annoying. They appear to avoid phone conversations and direct communications at all cost. While I realize that they have to manage a lot of calls, other software companies are much warmer and friendlier when it comes to getting technical support with an actual human interaction. Review collected by and hosted on G2.com.
The ticketing and integrations are great. Expense management allows an employer to reimburse employees for expenses Review collected by and hosted on G2.com.
Lacks prospecting integration for our sales team. You can't pay employees commissions with the commission functions. Review collected by and hosted on G2.com.
I like the connectivity aspect of it. The fact that I can remote to an endpoint with one click is a great feature. Review collected by and hosted on G2.com.
I did not dislike anything about this product. Review collected by and hosted on G2.com.
