494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
Log in to view review sentiment.
The assistance work area stage and the ConnectWise Manage ticketing framework enable your group to get, process and react to benefit asks for rapidly and proficiently. From time following to charging, remain over your funds and quit sitting idle on manual and repeatable undertakings. We began utilizing this a couple of years prior and have never had numerous issues. The vast majority of the upgrades we have seen them actualize have concentrated on this also. I cant truly consider whatever I have seen that didn't progress in the direction of making it simpler to utilize or get to or discover things in the product. Review collected by and hosted on G2.com.
I think my solitary abhorrence has been the application for cell phones. They are enhancing and it has improved yet despite everything they require some work on it.It is difficult to work with CW there must be a genuinely strong preparing stage to complete the exercises with this device, time and commitment is required. Review collected by and hosted on G2.com.
- You can manage and view customer information. You can save and track licenses renewals ect and be reminded to contact your customers.
- Trouble tickets can be created by your help desk and tracked as well as-Ticket time tracking, Ticket age tracking.
- You can schedule yourself or other users for tasks.
- It can integrate with a number of other tools well.
- You can communicate with your user directly form the ticket via email connector and also receive updates when you receive a reply on a ticket.
- It can also handle the billing and invoice side of things. Review collected by and hosted on G2.com.
It is a very powerful tool but can be a bit too much if you just need a simple help desk ticketing tool. There can be a bit of steep learning curve to get to where you are proficient. Review collected by and hosted on G2.com.
The automation, time-tracking, quote to order to ticket to invoice process, how everything is linked together...just everything! Review collected by and hosted on G2.com.
The inventory module isn't quite as strong as the product we previously used but it gets the job done. Also, we'd like more granular security options within the software. Review collected by and hosted on G2.com.
Very customizable to your workflow. Has a lot of features when configured, reporting and email integration works great! Review collected by and hosted on G2.com.
Very complex to get setup, needed to have several sessions with a ConnectWise employee. Still not exactly intuitive but works very well once everyone's trained correctly! Review collected by and hosted on G2.com.
The ticketing portion works well. It doesn't look great but you can manage help desk tickets right well. Review collected by and hosted on G2.com.
The project management portion is really weak. It is so hard to assign resources and then move those around as the business conditions change. It all starts from the ticket side of life. CRM is also very weak when compared to like a Sales Force. Review collected by and hosted on G2.com.
ConnectWise Manage is a great time sheet system. It's excellent for granularity keeping track of time and assigning it to a charge code or ticket. this is a good ticketing system, and is pretty good at serving as a basic database for contacts and companies. There are so many features and capabilities of this software. ConnectWise University, their online resource can be very helpful. Review collected by and hosted on G2.com.
It seems to glitch out pretty easily, especially on things like imports. Contact imports are really difficult, and can cause a lot of problems. This is not a great program for managing prospecting/sales activities in my opinion. It feels like there are so many features that it can be confusing to use at times. Could be more streamlined. Review collected by and hosted on G2.com.
It is very flexible and versatile. I liked the filters and the ability to add buttons and shortcuts which makes everything easier. The graphical interface was great. The search it provided was fast. A lot of great ways to implement projects and organize work. The ability to host it on your own servers and have your client database detached. Review collected by and hosted on G2.com.
In the beginning it was limited with poor graphics and it was very broad sometimes complicated. All of that got fixed with the upgrades. The search was slow in the beginning. It used to crash sometimes, and the server would respond so poorly. It didn't have a lot of features that it has now. The support was very slow but it got better. Review collected by and hosted on G2.com.
The best thing about connectwise manage is the visualization of tickets, the easy configuration so that the tickets arrive at the post office. The handling of incidents is carried out in a more organized way in a more efficient way. Review collected by and hosted on G2.com.
What I do not like about connectwise manage is the desynchronization with the connectwise automete, create non-original tickets, the tray of tickets that are not valid is filled, it would be good to correct them so that the application is much more efficient. Review collected by and hosted on G2.com.
The product really doesn't everything you'd want and more. Review collected by and hosted on G2.com.
Dealing with the company itself isn't an enjoyment. They love getting their hooks into you and once you've signed with them, good luck ever negotiating or getting treated right. They talk about a partnership with their clients, what a joke. Review collected by and hosted on G2.com.
ConnectWise Manage is great. We have been implementing for the last 10 months and this software will replace all other software we were using. The training has been great and the trainers we have used have been very patient. Review collected by and hosted on G2.com.
The thing that I dislike the most about ConnectWise Manage is the huge learning curve it takes to work with this software. Review collected by and hosted on G2.com.
