494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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I like that it integrates well with the other tools that we use. Review collected by and hosted on G2.com.
I dont like how difficult it is to work with their support to get assistance when needed. Review collected by and hosted on G2.com.
My favorite thing about manage is its ease of use. There has never been a long learning curve for anything they have implemented. We started using this a few years ago and have never had many issues. Most of the improvements we have seen them implement have focused on this as well. I cant really think of anything that i have seen that didnt work towards making it easier to use or get to or find things in the software. Review collected by and hosted on G2.com.
I think my only dislike has been the app for mobile devices. They are improving and it has gotten better but they still need some work on it. Most of the features seem to be there but there is a definite feeling like they are disconnected. It almost feels like the app is a separate product that sends data back to our database. Review collected by and hosted on G2.com.
Saves hours in reporting and admin tasks as well as being stable and constantly improving. Review collected by and hosted on G2.com.
The mobile app still needs some work while it has improved it is still a way off the desktop app Review collected by and hosted on G2.com.
One of the best things with this software is flexibility. There are plenty of modules for just about anything you need. It's even capable of building and running reports based on what you've contained in the platform. Making list views to look into things the way you want them to is super easy.! Review collected by and hosted on G2.com.
The UI doesn't seem to be the most intuitive. Menus are usually embedded within menus. Since the software is powerful, there have been instances where I struggled to find what I really needed. For instance, I had a difficult time seeking a place to add in subcategories and categories.! Review collected by and hosted on G2.com.
I really enjoy the design aspect for each of the tabs on the right hand side. It helps keep everything organized, at least for me, and allows me to easily swab between my timesheets and expense reports. Review collected by and hosted on G2.com.
It can be finicky when it come to accepting the time I enter in on the main timesheet page when within a particular timesheet period. Review collected by and hosted on G2.com.
Ticket boards and entry of timesheets from engineers. Overall works really well as a PSA (professional services automation) tool. Review collected by and hosted on G2.com.
The CRM is very lacking. The sales aspect does not compare to things like Salesforce or Microsoft CRM Review collected by and hosted on G2.com.
Used in combination with Automate, it makes it easier to offer top quality support to our clients and their networks. We have the ability to assign problem tickets faster to tech's to give our clients a quality IT experience, and our clients like the ability to track the progress of the tickets, and communicate with the assigned resources. Review collected by and hosted on G2.com.
The mobile app for Manage is very sparse compared to the desktop software. As a manager I would like the ability to see an assign tickets from the app, as I do on the desktop, and currently it is not streamlined for that purpose. Review collected by and hosted on G2.com.
I love ConnectWise because you can do so much with it. Its not just a ticketing system. There is a finiacne portion and dashboards and it even keeps track of inventory which can be nice. Its very power but with that can some a certain complexity that can get in the way. Overall I like ConnectWise for just the ticketing aspect. Review collected by and hosted on G2.com.
I think in many parts this system is overly complex where I feel like I need to take a class in order to fully use certain features. Review collected by and hosted on G2.com.
Today I want to talk to you about a fantastic, powerful, and very comprehensive tool that will make tasks related to support ticket management easier for you. It is ConnectWise Manage. This wonderful tool is used to receive support tickets, project tickets, and also to register and keep track of all clients, allies, partners, among others. It worked wonderfully for me during the time I used it because, thanks to its calendar-like interface, I could organize my work in half-hour blocks each day of the week, and this way, I could take care of all my tasks without forgetting anything. Review collected by and hosted on G2.com.
What I can say that I didn't like much about ConnectWise Manage is that the tool is quite complex to use, so much so that I had to take a whole week course at ConnectWise University, since the tool has too many functions and for that reason, at first, it is not so easy to use. Of course, once you get used to it, that's when you truly discover how powerful the tool can be. Review collected by and hosted on G2.com.
