494 ConnectWise PSA Reviews
Overall Review Sentiment for ConnectWise PSA
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ConnectWise Manage is a breath of fresh air. It's ability to track and manage client interactions is phenomenal. The reporting allows you as a manager and your team to succeed with no extra effort. I love the built in knowledge base that is constantly growing as you create and close service tickets allowing you to use past issues and time entries to solve problems today by referencing work already completed. Review collected by and hosted on G2.com.
The worst part of ConnectWise manage is the fact you didn't adopt it into your toolbox sooner. The only gripe i can really muster up is the inability to work offline, which is not a deal breaker by any means. Review collected by and hosted on G2.com.
Connectwise help me a lot for inhouse workflow management, task management, assigning task, time sheet filling, project management, managing service tickets and sales activities. The tool reduces the unwanted activities of managing multiple dashboards and applications. Rather connectwise is an application offers all at one platform, improvising professional life in a greater way. The platform integrates many teams to one. Review collected by and hosted on G2.com.
They can improve on the UI and also the tool is little complex unless you get trained. Review collected by and hosted on G2.com.
I love the fact that this solution tracks all of our different clients and provides a great timeline of notes for each ticket. Review collected by and hosted on G2.com.
The UI could use more modernization and support on smaller displays like tablets. I wish there was a more simplified visual hierarchy for each ticket. The calendar syncing could use some improvement, possibly including the ticket's company address. Review collected by and hosted on G2.com.
It is an all-in-one tool for time tracking, expenses, billing, service desk/help desk (IT tickets), CRM, sales and marketing. It unifies our entire team into one system. Review collected by and hosted on G2.com.
I think the design of the system is clunky, and needs to be redesigned. The marketing features look promising, but really are quite cumbersome. It's not easy to do bulk adds or edits, so creating new contact groups and adding contacts is quite a chore. You must schedule emails at least 24 hours in advance because they must be reviewed by the connectwise team and be approved prior to being sent. They also add an unsubscribe header AND footer on emails based on a tiered scale of number of emails sent. The support team is nice and friendly, but it takes days to weeks to get resolutions or even acknowledgement about your issues. They do offer a chat function, which is hit or miss, depending on the rep and the issue. They are good at helping you find the documentation to help you through things though, or if you have a "How do I..." question they are good at answering those too. Review collected by and hosted on G2.com.
ConnectWise Manage is a very useful application for those who work in help desk attending IT requirements but at the same time it is quite complex for those who are not familiar, what I like most about this application is that it makes a detailed follow-up to the life time of each one of the tickets to be able to be in full compliance with the service agreements established with the client, I also like its interface which is very pleasant and intuitive especially its calendar section in which you can schedule activities to determine quedias and what hours will be taken care of Review collected by and hosted on G2.com.
What I do not like about ConnectWise Manage is that as I mentioned before it is a rather difficult user application, for this it requires a lot of study, and studying is something that takes a lot of time, I think it could be simplified a bit more to facilitate the life to its users Review collected by and hosted on G2.com.
It gives us a central location for contacts, quoting, service tickets, expenses and time entries, and marketing campaigns. Provides useful reports regarding sales opportunities, activities, forecasted sales, hours utilization, etc. The CW Campaigns offers good reporting for social media, including Facebook interactions (likes, loves, etc), which I haven't seen with other software programs before. Review collected by and hosted on G2.com.
It needs a face lift.. The UI is not attractive in my opinion. I do not find it an intuitive system to just pick up and learn. The Outlook calendar integration can get messy. I dislike the email builder template. It's clunky to create templates, and they require you to have an unsubscribe header and footer based on a tier of email sends. No other email management system I've used required an unsubscribe header. The entire campaign flow process is a bit clunky as you have to start with the calendar before you can create an email or social post. Review collected by and hosted on G2.com.
ConnectWise Manage is a valuable application for the individuals who work in assistance work area going to IT necessities and yet it is very unpredictable for the individuals who are not natural, what I like most about this application is that it causes a nitty gritty to catch up to the existence time of every last one of the tickets to have the option to be in full consistence with the administration understandings built up with the customer, I likewise like its interface which is wonderful and instinctive particularly its schedule segment in which you can plan exercises to decide quedias and what hours will be dealt with Review collected by and hosted on G2.com.
There is no inbuilt installment reconciliation with the Connectwise Manage framework. Review collected by and hosted on G2.com.
We use connectwise manage on a daily basis in our managed services department. We use this to integrate with our alert and monitoring system LogicMonitor and we create tickets and manage tickets. I like best that we can communicate to our customers right through our email connector and through the ticket itself. I like the feature that when the customer responds that it bolds the ticket. Review collected by and hosted on G2.com.
Least helpful is the fact that it is difficult to customize and use API calls on the back end to pull more data and make the tickets more automated and detailed. I also dislike the customer portal. The customer portal needs it's UI updated with reports being fixed. The customer needs to have more options available to them. Review collected by and hosted on G2.com.
What I like about this application is that it allows your team to receive, process, and respond to service requests quickly and efficiently thanks to the ticket system provided by ConnectWise Manage. Review collected by and hosted on G2.com.
We could say that what I don't like about this application is that it does not have multichannel communication, adding that you need to have a level of training with this application because if you don't have it, managing it will be quite difficult. Review collected by and hosted on G2.com.
