We like the features of ConnectWise and the integration's with other software package we use daily. Review collected by and hosted on G2.com.
I don't know where to start, but here we go. The customer service/support of ConnectWise has gone straight to the crapper since ConnectWise was sold, in the days of the older ownership, support was great, the product actually worked correctly. Now it takes a act of congress to get anything to happen and it takes a week or two to get anything resolved. We had issues where the ConnectWise mail filters have blocked our internal email and external for clients, to technicians not being able to submit time all because of changes these mental midget make to the systems and then they blame you for the mistakes they make. I've spent hours on the chat re inventing the wheel on our end, just to find out that the issues was inside their data base. We have technician in the field, ConnectWise does an update and none of our mobile apps work any longer, their solution just uninstall and re installed the app, it will fix it. Well, number one these are field technicians they don't typically have the time to do this during the field appointments. Number two, when they did this it didn't fix the issue and now we wait for the non existent support from ConnectWise. I could go on and on about the issues we have and have had with ConnectWise. Review collected by and hosted on G2.com.
493 out of 494 Total Reviews for ConnectWise PSA
Overall Review Sentiment for ConnectWise PSA
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I've used ConnectWise PSA for over 10 years. It's a very versatile and powerful tool when configured correctly. As a ConnectWise PSA consultant, I've helped hundreds of partners find the value out of CW. If you can think out of the box, there is a lot you can do with native functionality and workflow rules. If you have the skillset, you can do just about anything with the API. What I like best though is how it's designed for financial reporting. Review collected by and hosted on G2.com.
They have been lacking in adding new features for some time now since they've been focused on Asio. I'm hoping that now that they're releasing Asio for PSA soon we'll start to see more innovation. Review collected by and hosted on G2.com.
It's all about setting it up correctly and properly from the start, if you do that, it's a great program. It's large, has lots of capabilities and third party applications that integrate easily and can help but you need to set it up correctly from the start. If possible, get a consultant. If already setup, suggest doing an optimization review for sure before thinking of changing PSA's. Review collected by and hosted on G2.com.
There's some features that could be added that would help and some idiosyncrasies that you need to know about to properly have things flow. Review collected by and hosted on G2.com.
Sure it does not looks like a windows app, even looks like an older app, also kind of intimidating at first but beleave me this is the best you can find, is powerul, if you think you need something, beleave me it have it. Can be integrated with all other platforms I've seen. Allow to be customized so everything. once you start usingit and take the rithm you will find it easy to use, but take a little time to get confortable for anyone. And you will depend from this ask you need to use it for everything every day.
Since the email asking for support, provide the support and billing it, a flowing workflow. As to the implementation takes the sme as any ther PSA system not so difficult.
Get this and thanks us later. Review collected by and hosted on G2.com.
A little steep learning curve. intiidating, lookslike an old app, maybe needs a refresh user interface. its not made for resolutions on 1366x768 so need medium to big Displays, and for better use dual displays but that's no con but a pro tip. Review collected by and hosted on G2.com.
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that allows us to customize it to our liking. Once the SOP's are created we find it easy to use. Review collected by and hosted on G2.com.
The implementation process was difficult. Customer support really needs to be looked at and revamped as it usually is a painful process when we have to use them. Review collected by and hosted on G2.com.
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as intergration. Customer support once we have an issue is great. Review collected by and hosted on G2.com.
Not automatic time logging therefore hours look lower than actual. Review collected by and hosted on G2.com.
The full featuredness of it. It's CRM, documentation management, time management, all rolled into one. There are several features we don't use but I imagine they'd be handy for small shops; invoicing, mileage, client signoff sheets, product inventory/management. Review collected by and hosted on G2.com.
The MFA for the cloud login is a bear. It often takes several times to get logged in. It's super frustrating, especially in the app. Review collected by and hosted on G2.com.
Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase (ConnectWise University) Review collected by and hosted on G2.com.
Outdated UI, pricing at the higher end of the market, product innovation can be slow Review collected by and hosted on G2.com.
I have been using ConnectWise PSA (Manage) for over 10 years. The best part of this system is it's an all-in-one world for my service team, where all work is catalogued and organized while simultaneously keeping our customers in sync with the state of their Help Desk issue. The fact intergrates with RMM tools, report visualization tools, and documentation systems makes it the perfect 'source' for our daily work. Review collected by and hosted on G2.com.
The project management feature isn't great but I do see strides in rectifying that (which will require a complete replacement) in the last 6 months. Review collected by and hosted on G2.com.
