The end of the ady when i can log out of Connectwise.
The Contract part is good. Review collected by and hosted on G2.com.
PRactically everything else:
Slow - keeps hanging when doing tasks such as save a ticket, send and invoice, close tickets - you know really important tasks which should be almost instant. absolute zero support from CW. Been told its a programming issue with bulk tasking and it will be fixed - still waiting, much like when using ConnectWise manage - always waiting.
Then there is the general support - lacking to say the least.
Then the onboarding - they say we get you completely up and running. What they should have said is You'll want to be running away by the time you come to use the product. Unless you learn it all in teh onboarding process your on your own or you have to pay a huge amount more for help. They literally just churn you out and get the next lot of sheep in.
Sales team lied about how it would interact and sync with Xero. Told me the same way as Quickbooks does and then showed me how Quickbooks Desktop syncs, saying just like this.... IT DOESNT you have to pay someone else to move your data from your PSA to your accounts package REALLY @ $245 extra per month. Didnt tell me that before i signed up.
Cloud console which was supposed to save time by syncronising Office 365 licenses to contracts was often wrong, very clunky and then stopped working - another paid feature of Connectwise that didnt work.
I could go on, but you get the picture. Its not all smooth sailing and is causing lots of issues in our business. We have tried to reach out to CW but they will not help unless we ay for Consultation. SHOCKING. Review collected by and hosted on G2.com.
493 out of 494 Total Reviews for ConnectWise PSA
Overall Review Sentiment for ConnectWise PSA
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I've used ConnectWise PSA for over 10 years. It's a very versatile and powerful tool when configured correctly. As a ConnectWise PSA consultant, I've helped hundreds of partners find the value out of CW. If you can think out of the box, there is a lot you can do with native functionality and workflow rules. If you have the skillset, you can do just about anything with the API. What I like best though is how it's designed for financial reporting. Review collected by and hosted on G2.com.
They have been lacking in adding new features for some time now since they've been focused on Asio. I'm hoping that now that they're releasing Asio for PSA soon we'll start to see more innovation. Review collected by and hosted on G2.com.
It's all about setting it up correctly and properly from the start, if you do that, it's a great program. It's large, has lots of capabilities and third party applications that integrate easily and can help but you need to set it up correctly from the start. If possible, get a consultant. If already setup, suggest doing an optimization review for sure before thinking of changing PSA's. Review collected by and hosted on G2.com.
There's some features that could be added that would help and some idiosyncrasies that you need to know about to properly have things flow. Review collected by and hosted on G2.com.
Sure it does not looks like a windows app, even looks like an older app, also kind of intimidating at first but beleave me this is the best you can find, is powerul, if you think you need something, beleave me it have it. Can be integrated with all other platforms I've seen. Allow to be customized so everything. once you start usingit and take the rithm you will find it easy to use, but take a little time to get confortable for anyone. And you will depend from this ask you need to use it for everything every day.
Since the email asking for support, provide the support and billing it, a flowing workflow. As to the implementation takes the sme as any ther PSA system not so difficult.
Get this and thanks us later. Review collected by and hosted on G2.com.
A little steep learning curve. intiidating, lookslike an old app, maybe needs a refresh user interface. its not made for resolutions on 1366x768 so need medium to big Displays, and for better use dual displays but that's no con but a pro tip. Review collected by and hosted on G2.com.
Integration with third party software is easy to use depending on the software. We rely on this and use it all the time. It has many features that allows us to customize it to our liking. Once the SOP's are created we find it easy to use. Review collected by and hosted on G2.com.
The implementation process was difficult. Customer support really needs to be looked at and revamped as it usually is a painful process when we have to use them. Review collected by and hosted on G2.com.
Very good and easy to use, implementation is very simple and easy to assign staff to tickets. Used daily by my company and has many features such as intergration. Customer support once we have an issue is great. Review collected by and hosted on G2.com.
Not automatic time logging therefore hours look lower than actual. Review collected by and hosted on G2.com.
The full featuredness of it. It's CRM, documentation management, time management, all rolled into one. There are several features we don't use but I imagine they'd be handy for small shops; invoicing, mileage, client signoff sheets, product inventory/management. Review collected by and hosted on G2.com.
The MFA for the cloud login is a bear. It often takes several times to get logged in. It's super frustrating, especially in the app. Review collected by and hosted on G2.com.
Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase (ConnectWise University) Review collected by and hosted on G2.com.
Outdated UI, pricing at the higher end of the market, product innovation can be slow Review collected by and hosted on G2.com.
I have been using ConnectWise PSA (Manage) for over 10 years. The best part of this system is it's an all-in-one world for my service team, where all work is catalogued and organized while simultaneously keeping our customers in sync with the state of their Help Desk issue. The fact intergrates with RMM tools, report visualization tools, and documentation systems makes it the perfect 'source' for our daily work. Review collected by and hosted on G2.com.
The project management feature isn't great but I do see strides in rectifying that (which will require a complete replacement) in the last 6 months. Review collected by and hosted on G2.com.
