ConnectWise Integrated Expert Services Reviews & Product Details

ConnectWise offers a rage of features that all work together. The helpdesk, security, and NOC services are excellent. Review collected by and hosted on G2.com.

Some of the features take some time and support to setup but once setup, it works great. Review collected by and hosted on G2.com.

Since their customer base is so vast, they have seen a huge variety of problems on an array of different platforms, so they have a lot of the answers already. The NOC is very integrated with the rest of the platform so you can leave them to look after your servers and they can log in and correct any problems as they occur. They only contact you if they need your input. Review collected by and hosted on G2.com.

Sometimes the engineers can be hard to understand, when they leave messages there is a lot of background noise and the quality can be very poor. The work they do is excellent but the quality of communication can be difficult. Review collected by and hosted on G2.com.

Multi app support under single platform. Some of the key features are listed below which I used to use in Enterprises.

HelpDesk

Remote Access

Backups

Patching

Scripts

Health

Monitoring

Schedules

Remote Support

NOC Support Review collected by and hosted on G2.com.

An agent is required to access the servers.

Sometime portal is not updated. Review collected by and hosted on G2.com.

Ticket creation and management easily integrates with Connectwise. NOC is knowledgeable and very communicative on issues and have the ability to answer calls using your company name rather than a generic answering service. Tickets are handle with expert knowledge and support and very few tickets have ever had to come back in house. Review collected by and hosted on G2.com.

There is not much to dislike except for the usual pitfalls when dealing with a third party help desk. There is no getting to know the help desk people as you would other coworkers but they are trustworthy to get the job done. Review collected by and hosted on G2.com.

Continuum provides some of the best remote management software solutions in the business. The ease of handling updates ans security patches across an entire network at one one is time saving and productive. Review collected by and hosted on G2.com.

There are some automation issues but for the most it works rather well. Review collected by and hosted on G2.com.

This is a robust product that covers pretty much anything I can throw at it. I'm still in the process of onboarding new clients to it, which is at first overwhelming but becomes more intuitive as I go. Review collected by and hosted on G2.com.

The initial sales pitch was great, but they left out the time-intensive things that would have to be completed in order to onboard clients. Review collected by and hosted on G2.com.

In the MSP world it's difficult knowing when and if to build a 24x7 Help Desk. Continuum allows you to scale quickly and I love the ability to provide patching, managing and fixing of any size environment. The remote management platform is second to none. One of the featuress that I enjoy most is being able to setup an automatic remote admin user on every machine. I no longer need to worry about having credentials that the end users has to supply. Review collected by and hosted on G2.com.

Some of the product integration needs to be cleaner. The Auvik integration and management takes a bit of time to understand. That's is a minor issue though because Continuum does a great job of walking MSP's through completion of every implementation. Review collected by and hosted on G2.com.

The technicians are great. They are professional. They pickup the phone quickly. They take care of my clients Review collected by and hosted on G2.com.

Transferring knowledge is challenging. There is a lot of information I need to transfer to the Help Desk in order for them to be effective. This is the biggest stumbling block for new installs Review collected by and hosted on G2.com.

I love that we are immediately notified when there is a problem and it keeps us on our toew Review collected by and hosted on G2.com.

When we answer the phone we say hello thank you for calling and I'm *insert name* they always ask how you are and ask for your name. Listening is imperative. But that's smal beans. Review collected by and hosted on G2.com.

The helpdesk is proficient in many disciplines and can free up MSP resources to focus on driving more revenue. Review collected by and hosted on G2.com.

There's not much I can say that is bad about the Continuum Help Desk Review collected by and hosted on G2.com.