Picture it, Irvine, California
The year was 2020, and nothing was going right. Australia was on fire, the stock market crashed, Twitter got hacked, and COVID-19 was making its way throughout the world faster than you could say, "Hey bro, do you even crypto?" Also, murder hornets.
I was consulting with a small business that had to downsize its workforce drastically, including its Contact Center. They needed a solution to handle more calls with fewer agents while still maintaining the customer service their clients had come to expect.
Dextr provided an easy-to-use Contact Center solution giving the company the elasticity to grow or shrink as needed, built on a trustworthy platform and without the substantial implementation costs of their previous provider.
Setup was a breeze, and within a few hours, we migrated their current workflows into Dextr. Not only did Dextr simplify day-to-day operations with an easy-to-navigate UI, but it allowed their Engineers to implement automation for repetitive tasks. This time-saving allowed their agents to spend more time doing what they did best - working with the customers.
Dextr's level of Support and Customer Service was a no-brainer for them. If they had questions about scripting or finding a particular call recording or transcription, Dextr's support team was always ready to assist; it made them feel like they were the only customer instead of just another name in a database.
If your company is leveraging Amazon Connect and is looking for an easy-to-use yet powerful Contact Center solution, consider implementing Dextr. Review collected by and hosted on G2.com.
The only downside was the company didn't start using it sooner, and it took the pandemic to spur them to look for an alternative to their current solution. Review collected by and hosted on G2.com.
23 out of 24 Total Reviews for ConnectPath CX
Overall Review Sentiment for ConnectPath CX
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ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its API work, and they are making the best use of this Amazon Cloud Contact Center solution, from essential to advanced features. Its user-friendly interface is loved by our customers, and in fact, some customers don't even realize it operates on top of Amazon Connect. All in all, I appreciate how ConnectPath strives to keep the application up-to-date, and their timely resolution of any minor software-related issues is amazing. Keep up the good work! Review collected by and hosted on G2.com.
Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics. Review collected by and hosted on G2.com.
View, Dashboard look, other agents available status on the right side bar.
Other services integration like Microsoft Teams, Dynamics etc.
Better Insights and Analytics and Flexibility for Customers. Review collected by and hosted on G2.com.
Many advantages but there are few that I can thinbk of maintaining Consistency Across Channels, training and adaptation for agents. Review collected by and hosted on G2.com.
ConnectPath CX has been a game-changer for us with its intuitive interface and seamless integrations. It has significantly improved our workflow and customer interactions. The support team has been outstanding, providing prompt and effective assistance. Review collected by and hosted on G2.com.
Everything is good and not much change is required. Review collected by and hosted on G2.com.
Easy to read for our agents, I like how you can categorize them. Review collected by and hosted on G2.com.
System issues, It will disconnect from calls or will not load properly. Review collected by and hosted on G2.com.
-Easy to make calls
- tracks inbound and outbound calls
-good internal team chat interface Review collected by and hosted on G2.com.
-Lead conversions and step by step progress of each person who books a dream job session should be better captured for everybody's easy access and follow ups.
- The homepage is of no relevance to a customer service person
- the reporting tab is of no relevance or use Review collected by and hosted on G2.com.
It's cool that this exists. It can be helpful and it allows me to view what my team is doing at all times so I like that about it. I also like that we can move our statuses. Review collected by and hosted on G2.com.
It it laggy and calls drop all the time. The calls sometimes stay refreshing or they drop so that does not help us assist our customers to the best of ou ability. Review collected by and hosted on G2.com.
Its very easy to log into. I havent had anyissues logging in to this site. Review collected by and hosted on G2.com.
I havent found anything that I dislike about ConnectPath CX yet. Review collected by and hosted on G2.com.
