ConnectPath has become an integral part of our customers' operations. I think ConnectPath understands the intricacies of how Amazon Connect and its API work, and they are making the best use of this Amazon Cloud Contact Center solution, from essential to advanced features. Its user-friendly interface is loved by our customers, and in fact, some customers don't even realize it operates on top of Amazon Connect. All in all, I appreciate how ConnectPath strives to keep the application up-to-date, and their timely resolution of any minor software-related issues is amazing. Keep up the good work! Review collected by and hosted on G2.com.
Nothing major, however, we did receive a few customer complaints about the historical report formatting, where it prints 'NA' for certain data metrics. Review collected by and hosted on G2.com.
23 out of 24 Total Reviews for ConnectPath CX
Overall Review Sentiment for ConnectPath CX
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View, Dashboard look, other agents available status on the right side bar.
Other services integration like Microsoft Teams, Dynamics etc.
Better Insights and Analytics and Flexibility for Customers. Review collected by and hosted on G2.com.
Many advantages but there are few that I can thinbk of maintaining Consistency Across Channels, training and adaptation for agents. Review collected by and hosted on G2.com.
ConnectPath CX has been a game-changer for us with its intuitive interface and seamless integrations. It has significantly improved our workflow and customer interactions. The support team has been outstanding, providing prompt and effective assistance. Review collected by and hosted on G2.com.
Everything is good and not much change is required. Review collected by and hosted on G2.com.
Easy to read for our agents, I like how you can categorize them. Review collected by and hosted on G2.com.
System issues, It will disconnect from calls or will not load properly. Review collected by and hosted on G2.com.
-Easy to make calls
- tracks inbound and outbound calls
-good internal team chat interface Review collected by and hosted on G2.com.
-Lead conversions and step by step progress of each person who books a dream job session should be better captured for everybody's easy access and follow ups.
- The homepage is of no relevance to a customer service person
- the reporting tab is of no relevance or use Review collected by and hosted on G2.com.
It's cool that this exists. It can be helpful and it allows me to view what my team is doing at all times so I like that about it. I also like that we can move our statuses. Review collected by and hosted on G2.com.
It it laggy and calls drop all the time. The calls sometimes stay refreshing or they drop so that does not help us assist our customers to the best of ou ability. Review collected by and hosted on G2.com.
Its very easy to log into. I havent had anyissues logging in to this site. Review collected by and hosted on G2.com.
I havent found anything that I dislike about ConnectPath CX yet. Review collected by and hosted on G2.com.
There is plenty to like about Dextr, and I'll cover some of those core features below but what stood out to me was the stellar experience that CloudHesive provided. Jamie Marshall was quick to answer any questions I had when I was vetting the solution and when I misconfigured a Kinesis steam Patrick Hannah was able to point towards a way to retrigger the lambda functions to save our voicemails from cloud purgatory.
Likes:
- Intuitive agent dashboards that show queue and peer activity
- Ability to change the 'forced release' behavior
- Ring on two audio devices at once (headset and speaker)
- Number Directory! (a.k.a contacts)
- Quick support, had a case closed within 24 hours when I had requested 1100 contacts to be imported. Review collected by and hosted on G2.com.
While Dextr is an excellent product, there is always room for improvement.
I'd like to see the following:
- Ability to sync contact directory with Active Directory or Exchange Online
- Ability to integrate with phone systems, such as Ring Central or Microsoft Teams to see the users presence Review collected by and hosted on G2.com.
