Top Rated ConexED Alternatives
I can log in via my school's portal, so I do not need to remember another password or username. Review collected by and hosted on G2.com.
1) Settings that you save do not actually work. Ex. Set it so that students can only have one active apt at a time and yet students have been able to book multiple apts. 2) Reminder emails and texts do not consistently go out to students about their appointments. 3) We set a schedule exception, but yet apts were still able to be booked by students. 4) You cannot have different reason codes for the virtual lobby vs the booked appointments within the same group. 5) We want to be able to hide users cards from the student directory b/c they only need access to the group but they do not need to be on the directory because this user does not provide student contact. 6) The Conex Classroom wlll show a session on the registration page so that it appears that there is open space in that classroom to sign up for that session, but once the student fills out the registration form, it tells them the session is full. 7) Conex changed the navigation for students who arrive to a video apt directly into the counselors cafe instead of going to the "my lobby". This was a better set up before because "my lobby" allowed for a personalized lobby message to be posted and while the student was waiting they could read it. There is no setting currently for the cafe to have a personalized message. 8) Not all cell phones or tablets work to connect either the camera or mic for the virtual lobby or the cafe. Much of the time spent in the meeting is trying to connect with the student and troubleshoot how to get their camera or mic to work and determine if they are on a phone, comp or tablet. Review collected by and hosted on G2.com.
Video Reviews
ConexED Review
Overall, Conex has provided a very good consumer experience for the tutors who run Purdue Global.
188 out of 189 Total Reviews for ConexED
Overall Review Sentiment for ConexED
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Currently, the level of support and response has been top-notch. ConexED has come a long way to address bugs and issues in the earlier version of their solution. The platform is now very stable, but if we ever do run into issues or questions they are very quick to respond and have demonstrated good follow-thru. Review collected by and hosted on G2.com.
In earlier days we were finding issues in the software along with inconsistent behaviors. At the time it appeared they were more interested in trying out new features over focusing on the current issues. I must qualify that I no longer feel this is the case. In the past year, they have made great progress in addressing issues related to refinements and communication. Review collected by and hosted on G2.com.
There are so many ways you can use ConexEd to connect with your students. I especially like how a student can share their computer screen with us if we are on a video call. Also, I like how our off-campus work-study students can clock-in and out and their off-campus supervisors can verify just by us setting them up in ConexEd. Review collected by and hosted on G2.com.
There is no app for the college to use. We must log in through the website. Many times it would have been easier if we could access it through an app. Review collected by and hosted on G2.com.
I like the way the schedule is set up to allow for different times for different reason codes and that you can have in-person or online or phone appointments. I also really like the intake form for counseling appointments. We don't have the bandwidth to take advantage of milestones yet, but I see that feature as very promising. Review collected by and hosted on G2.com.
The unreliability compared to Zoom. Every single day I have a student who has difficulty adding the audio/video and sharing their screen. For some reason it is more technically difficult than Zoom. Also, I still have issues with my video going out or screen sharing stopping (I know I need to update my browser or clear my cache, but again I never have these problems with Zoom). I also would like to see for drop in an option for students to queue both online and in person. For example, right now drop in is set up perfectly for online students, but I want to be able to have students who come in person check into an online kiosk and be able to be queued up (we have a current work around where they login with their phones to join the queue, but they keep clicking away on their phones or closing their phones and dropping off the queue). Review collected by and hosted on G2.com.
Self-scheduling meeting feature, a physical kiosk for students to check in for meetings, a chat feature, a student support directory of departments on campus, and a space for notes about students and our meetings with them. Review collected by and hosted on G2.com.
Numerous things need to be customized for our institution and how we function, which has sometimes been a barrier. The chat window does not have a minimize button which doesn't allow you to do anything else in ConexED while chatting with someone; some required fields are not editable once saved/created in meetings. Review collected by and hosted on G2.com.
Students are able to make their own appointments at their convenience. The integration with Outlook has been very helpful in staying organized and managing our time. Review collected by and hosted on G2.com.
Schedule reports don't always meet my needs- We work on a yearly salary/schedule and we are waiting for a report that helps us track that. ConexEd has been responsive to this request and says they will help us generate the report in the future. Review collected by and hosted on G2.com.
What I like best about ConexED is the ease of use and all of the bells and whistles that come with the system. When new features are launched, they are included in the existing price. Review collected by and hosted on G2.com.
Certain features that are launched are not always functional or functioning how they should be. We aren't always aware of updates that happen and are often finding things out by accident. Review collected by and hosted on G2.com.
I like that I can test the audio, mic, and camera and that I can also manage these onsite while live. Review collected by and hosted on G2.com.
I dislike that sometimes I can't hear the counselor talking to me but I can hear them. I also dislike that I have to enter into a separate window on the site in order to see the page that is screen shared and then I have to manually zoom in and zoom out to see. It's more critical on my end but still manages to work at the end of the day. Review collected by and hosted on G2.com.
When the program works correctly I can easily converse with my students and share documents with them. It makes answering math questions much easier! Review collected by and hosted on G2.com.
The program fails frequently. The video or microphones will glitch out with no warning and no amount of changing settings or logging out and coming back in will fix the problem when this happens. The whiteboard tool would be fantastic, but it does not send everything that is written or drawn unless you write or draw extremely slowly and erasing is a pain because there is no regular eraser. Review collected by and hosted on G2.com.
