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72 Condens Reviews
Overall Review Sentiment for Condens
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The tagging system is straight-forward and leads to extremely rich cross-referencing and theme combinations. Review collected by and hosted on G2.com.
Unfortunately, the bill can get salty if your organisation is big. But the product is worth it. Review collected by and hosted on G2.com.
I particularly like the fact that it's super easy to use and integrate into workflows. There are lots of useful features and yet it's not too overloaded with functions. From creating projects (with templates) to creating sessions with auto-transcription and evaluating them using tagging and artifact templates, it's a great daily used companion for research projects.
The implementation of the tool was very low-threshold and Alex and the support team were on hand from the very beginning with a very open exchange. Review collected by and hosted on G2.com.
Sometimes we still find it difficult to create a link between the artifacts and the other tools for further work with insights. Additional Miro boards often have to be created. We are also constantly reflecting on which form of presentation is best received by our internal users - this is not yet 100% ideal for us.
Nevertheless, we are very satisfied and in general, a lot can already be designed and tried out with the existing features. Review collected by and hosted on G2.com.
I like the transcript option for recordings. It super easy to upload a recording (for example from Microsoft teams, look etc) and transcript it. You then have the option to automatically generate bookmarks and a summary of each section which saves a lot of time. Review collected by and hosted on G2.com.
The architecture is not the most used-friendly one, if you are new you need to learn how to get your way around. Review collected by and hosted on G2.com.
It's easy to use and offers great set of basic tools to help with reasearch. Review collected by and hosted on G2.com.
Some of the basic features could be tweaked. The AI features are currently a bit lacking. Review collected by and hosted on G2.com.
Well thought user flows and keyboard shortcuts. Great speed performances. Transcription quality. Performant Tags suggestion engine. Friendly and helpful customer support. Data privacy compliance. Review collected by and hosted on G2.com.
I'm struggling a bit with the Search/Filter features in analysis phases. I would like built-in AI analysis assitance to help me uncover insights across projects and generating reports without exporting my data to another platform. I would like pricing solutions for small business (ex: something in-between 50-100$ for 2 researchers with repository features). Review collected by and hosted on G2.com.
I haven’t been using Condens to the fullest; I haven’t made reports or maps within Condens itself. However, I have been creating projects, adding recordings of interviews and summarising and tagging insights from the transcribed interviews. That works wonderfully; the transcripts aren’t perfect, but definitely good enough to use, even with Dutch audio (so not English). The tagging and clustering of insights works well, and allows us to get short clips from the interviews to support insights while presenting them to stakeholders. Additionally, the support was really quick, friendly and to the point. Even product suggestions were partially implemented quickly. Review collected by and hosted on G2.com.
There isn’t necessarily something I dislike. However, some specific keyboard shortcuts would make my workflow a bit quicker and easier. Additionally, there’s always room for improvement in the transcriptions. Review collected by and hosted on G2.com.
Condens has enough flexibility to help you customize for your org, but not so much flexibility that colleagues get confused when they log in occasionally. The ability to have a main view screen plus an editing sidebar is amazing for analysis. I also appreciate the little details, like avatar options, icons, and stock photos for reports. They always seem to be updating features that are relevant to what I'm using too. I've used Dovetail and EnjoyHQ, and I find Condens more refreshing and straightforward than those tools. Review collected by and hosted on G2.com.
They currently email me a monthly insights report, but it'd be nice to see site usage in the app itself. I also hope they make it more obvious for less-frequent researchers to get started with a new project since today I need to reiterate to my colleagues where they need to go and how to begin their work. Review collected by and hosted on G2.com.
- Tagging
- Clustering of Findings
- Multiple Workspaces
- Stakeholder Repository
- Drag and Drop from Session to Conclusion
- The way you can make highlighted clips from a video
- Everything is stored in one place
- The time it saves me in my daily doing
- Communication with Condens Team Review collected by and hosted on G2.com.
- There is not really something I dislike about condens, but if I should name something it would be:
- The "Charts". Its a feature I've never used and don't really see a case when I should use it.
- The "Whiteboard" is actually really nice and I have used it for presenting but I think its quite tedious to handle and it could behave more responsively.
- Transcription of Videos (It could be more accurate. Honestly I think the feature is quite nice and I like the way you can tag sentences, the way you make clips and how it generally behaves but I rarely use this function (due to time issues)). Review collected by and hosted on G2.com.
Simplicity
Clear UI
Very responsive support
Easy onboarding
Flexible user management
Repository accessible to anyone in the organization without payment
Affordable prices
It is so fast to build reports Review collected by and hosted on G2.com.
In the future I would like to integrate better with Miro
Better export functionality to keep some documents for archive Review collected by and hosted on G2.com.
