Complaints Pro Pros and Cons

The being part of using this platform is that complaints raised by customers is being addressed timely and efficient manners. There is auto tagging option where complaints is being parked and handled by relevant departments and customer gets email notifications on runtime bases for track and trace their complain number and for the status. Review collected by and hosted on G2.com.

Ealier, there was issue that complain number email is being landed at customers junk email or sometime complain number email is not being send to customer so it was difficult for us and as well as customer for acknowledgement and status of their complaints. Review collected by and hosted on G2.com.

Complaints Pro helps us to handle Customer complaints and give solutions to those complaints on time. Review collected by and hosted on G2.com.

So far, I don't have any dislikes in Complaints Pro. Review collected by and hosted on G2.com.

Complaints Pro has a higher cost and does not justify its price. It is encountering a few problems it proves to be a hectic tool, for managing and monitoring complaints. The drawback is that its support is not available during online business hours. Review collected by and hosted on G2.com.

The app is sometimes sluggish overall it serves as a poor resource for businesses. Not accessible to everyone the support team does not assist in solving any implementation difficulties. Complaints Pros integration with Salesforce CRM offers convenience in managing complaints. It lacks the ability to efficiently prioritize and resolve issues. Review collected by and hosted on G2.com.

It is great platform with smooth transitions. Review collected by and hosted on G2.com.

Sometimes due to Complex UI it is not clearly understable. Review collected by and hosted on G2.com.

Complaints Pro comes with a price tag. It does not justify its cost. It is encountering glitches this tool provides poor functionality in terms of effortless data storage and retrieval. Review collected by and hosted on G2.com.

The downside is that customer support is available, during online business hours, which is inconvenient when issues arise outside of those times. The application itself is not user friendly albeit occasionally slow. Review collected by and hosted on G2.com.

Our business mainly depends of Feedback. We need to do survey before we organise any training. This will provide us the market demand to go ahead with the training. After the training, we take feedback fro our clients to retain and build long relationships. Complaints Pro provided timely features which automated our critical process, saving time and reduing risks. Review collected by and hosted on G2.com.

I do feel the cost is at the higher end however I have not experienced any other software to know the current market price such software. Costing needs slight improvment. Review collected by and hosted on G2.com.

It provides convenience to get feedback and reveiws so that we can understand the clients/customers experience and make changes accordingly Review collected by and hosted on G2.com.

Cost is bit high but again product is also good. Review collected by and hosted on G2.com.

Very helpful. Convenient and reliable to response to customers queries. Review collected by and hosted on G2.com.

Bit expensive in its subscriptions, however it is genuine for its worth. Review collected by and hosted on G2.com.

The team are so easy to work with and the solution is best in class in Australia Review collected by and hosted on G2.com.

Nothing, it does what it is intended to do and does it well Review collected by and hosted on G2.com.

I like the fact it compiles all of our complaints in one place. Review collected by and hosted on G2.com.

It's a little expensive; however, it's worth the price. Review collected by and hosted on G2.com.