Complaint Management
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Complaint Management
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3.5 out of 5 stars
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Complaint Management Reviews & Product Details

Editadmin
Verified User in Consumer Services
AC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Complaint Management?

I like that the platform is simple and works as it should. It is not complicated to use and helps keep complaints and tasks manageable. Review collected by and hosted on G2.com.

What do you dislike about Complaint Management?

I don't like the presentation of the platform. It is basic and lacks a visually enticing layout. Review collected by and hosted on G2.com.

What problems is Complaint Management solving and how is that benefiting you?

It definitely helps in that agents can create tickets that can then be reviewed by management, instead of having agents messaging constantly that customers are upset and want to speak to a supervisor. Review collected by and hosted on G2.com.

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Complaint Management Overview

Editedit
What is Complaint Management?

Complaint Management solutions are highly flexible and integrate with your quality management system. Additionally, no matter your industry, our solutions automate and centralize your compliants intake process, so you're more efficient at handling and correcting customer issues to improve product quality and your brand reputation.

Complaint Management Details
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Complaint Management Community
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Product Description

Complaint Management solutions are highly flexible and integrate with your quality management system. Additionally, no matter your industry, our solutions automate and centralize your compliants intake process, so you're more efficient at handling and correcting customer issues to improve product quality and your brand reputation.

Seller Details
Seller
Honeywell
HQ Location
Charlotte, North Carolina
Twitter
@HoneywellNow
2,199 Twitter followers
LinkedIn® Page
www.linkedin.com
122,159 employees on LinkedIn®
Ownership
HON
Total Revenue (USD mm)
$32,637
Description

Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.

NH
Overview Provided by:
Natalie Hendricks

Recent Complaint Management Reviews

Gianfranco C.
GC
Gianfranco C.Small-Business (50 or fewer emp.)
5.0 out of 5
"Honeywell"
Honeywell provides avionics, engines, systems, and services for aircraft manufacturers and airlines. Honeywell offers a wide range of products, inc...
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.0 out of 5
"Works how it should, needs some updating though"
I like that the platform is simple and works as it should. It is not complicated to use and helps keep complaints and tasks manageable.
Read more
HO
Hunter O.Mid-Market (51-1000 emp.)
2.5 out of 5
"It's something, but could be better"
It's useful to have the Sparta Systems Complaint Management system because it puts all of the complaints in an easily accessible spot for you. So i...
Read more
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

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3 out of 4 Total Reviews for Complaint Management

3.5 out of 5
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3 out of 4 Total Reviews for Complaint Management
3.5 out of 5
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3 out of 4 Total Reviews for Complaint Management
3.5 out of 5
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Gianfranco C.
GC
Administrative Assistant
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Complaint Management?

Honeywell provides avionics, engines, systems, and services for aircraft manufacturers and airlines. Honeywell offers a wide range of products, including building automation systems, security solutions, and energy-efficient solutions for commercial and residential buildings. Review collected by and hosted on G2.com.

What do you dislike about Complaint Management?

Honeywell is known for providing excellent customer service and support Review collected by and hosted on G2.com.

What problems is Complaint Management solving and how is that benefiting you?

The company engages in numerous community programs and philanthropic activities, demonstrating a commitment to social responsibility. Review collected by and hosted on G2.com.

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HO
Supervisor
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Complaint Management?

It's useful to have the Sparta Systems Complaint Management system because it puts all of the complaints in an easily accessible spot for you. So it is nice to have that automation and knock out some steps for you. Review collected by and hosted on G2.com.

What do you dislike about Complaint Management?

It is kinda of confusing and the help from their support team isn't the worse, but it would be nicer if they were more responsive and had a better way of showing you how to start it all up. Review collected by and hosted on G2.com.

What problems is Complaint Management solving and how is that benefiting you?

It is helping to solve the problem of keeping track of complaints and making sure that they are being communicated and brought to the proper people for review.. Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Complaint Management?

The ease of browsing and availability of all kinds of options to choose from in the portal Review collected by and hosted on G2.com.

What do you dislike about Complaint Management?

The high cost involved with it and the time to resolve any queries Review collected by and hosted on G2.com.

What problems is Complaint Management solving and how is that benefiting you?

Anyone can address issues related to consumer-related complaints can be addressed in the portal with ease Review collected by and hosted on G2.com.

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