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Commusoft Reviews & Product Details

JB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Commusoft?

Diary management is very helpful, makes things easy to manage Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Sometimes the screen is spining around and you need to refresh the page Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

Doing estimate and invoice, also being integrated with Quickbook which is great Review collected by and hosted on G2.com.

Commusoft Overview

What is Commusoft?

Commusoft is an all-in-one online workforce service management software for trades businesses. Commusoft can handle a variety of workflows; including installations, maintenance, and servicing, and residential and commercial clients. With Commusoft you can manage your customer database, quotations, jobs, technician schedules, forms and invoicing, and it integrates with popular accounting packages such as QuickBooks. Commusoft is accessible on your PC, Mac, iPhone, iPad, Android phone and Android tablet. Want to try Commusoft yourself? We offer a 14-day free trial! Visit www.commusoft.us for more information.

Commusoft Details
Languages Supported
English
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Product Description

Commusoft is an all-in-one online workforce service management software for field service businesses. It helps you to manage your customer database, quotations, jobs, technician diaries, checklists and invoicing, and it integrates with popular accounting packages such as QuickBooks. Commusoft is accessible on your PC, Mac, iPhone, iPad, Android phone and Android tablet.


Seller Details
Seller
Commusoft
Year Founded
2006
HQ Location
London, GB
LinkedIn® Page
www.linkedin.com
86 employees on LinkedIn®
Description

Commusoft’s purpose is to educate and empower service, maintenance and installation companies to provide world-class customer journeys.We are the only platform that helps you put your customers’ experience first so you can unlock more revenue across commercial and residential services. Clients using our end-to-end customer self-service system can elevate their business’s reputation and increase customer loyalty, from booking jobs to invoice completion.From an entrepreneurial university student's side project to an award-winning global company, Commusoft continues to evolve and positively impact the field service software market. Since
006, we’ve transformed the business operations of thousands of service companies that rely on our software daily.Our dedication to field service businesses stretches far and wide, underpinning the journey that Commusoft employees take our clients on. Starting with making sure we only sell to companies that can benefit from our solutions, comprehensively supporting clients from day one, and always being open and transparent with our community – these commitments ensure sustainable growth for our clients and Commusoft alike. And none of it is possible without our hardworking and forward-thinking team.


Marine K.
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Overview Provided by:

Recent Commusoft Reviews

TP
Thomas P.Small-Business (50 or fewer emp.)
4.5 out of 5
"Works for us as a small business."
Ease of use. Feedback allows us to keep track of how long jobs take. Straightforward invoice system. Easy integration with our Accounts Software.
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Very Easy to use"
Easy to use and alot of features. The customer service are always helpful
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Great all round software for a business whether small or large"
Support is very good when required, with quick lead times
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Commusoft Media

Commusoft Demo - Commusoft devices
Commusoft runs on multiple devices
Commusoft Demo - iPhone, iPad, and Android running Commusoft
Perfect your mobile workforce experience with the Commusoft Mobile App
Commusoft Demo - Commusoft's Customer Database
Organize your customer records with Commusoft's Customer Database
Commusoft Demo - Invoice jobs with Commusoft
Create and send digital invoices on Commusoft's Web and Mobile apps
Commusoft Demo - Build Custom Forms with Commusoft
Optimise workflows and capture valuable site information with Commusoft's Custom Forms
Commusoft Demo - See your remote team in live time
Manage team members with Commusoft's Real-Time vehicle Tracking feature
Answer a few questions to help the Commusoft community
Have you used Commusoft before?
Yes

38 out of 39 Total Reviews for Commusoft

4.8 out of 5
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38 out of 39 Total Reviews for Commusoft
4.8 out of 5
38 out of 39 Total Reviews for Commusoft
4.8 out of 5

Commusoft Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for CommusoftQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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TP
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Commusoft?

Ease of use. Feedback allows us to keep track of how long jobs take. Straightforward invoice system. Easy integration with our Accounts Software. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Not always easy to get help if unsure of something. Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

Customer Database, Diary, Invoices are all on one system. Feedback allows us to keep track of costings for jobs. Review collected by and hosted on G2.com.

TC
Plumbing/Heating Engineer & Office
Construction
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Commusoft?

We find Commusoft an excellent piece of software for managing our plumbing and heating engineers. It is amazing how much more efficient we became. Our business has grown using Commusoft. Support are great, they follow any problems through until the end. We would highly recommend. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

A lot of the extra features are only available on the higher packages, which are charged at more money per user. When we have many users, this is a lot of money to add to the monthly bill. Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

Efficiencies have improved for the engineers diaries and the office admin work is greatly reduced. Invoices are raised and sent within a day helping cash flow of the company Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment
AB
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Commusoft?

Easy to use and alot of features. The customer service are always helpful Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Nothing as of yet. If there are any issues it is resolved easily. Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

There is a prpblem with the storange so that is what they are solvinf fir me right now Review collected by and hosted on G2.com.

NI
Managing Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Commusoft?

i loved the use oftheappand portal, very user friendly Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

I dont like that you cannot bulk delete old data piling up from the years Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

day to day adminitration of the business Review collected by and hosted on G2.com.

HS
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Commusoft?

The system is great for organising multiple operatives digitally, invoicing is easy and customer service is fab! Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

The report tab could be better with more oprtions Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

If you have any questons they are very responsive Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing
AE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Commusoft?

Very easy to schedule engineers jobs and keep track of works that have been done. Customer managment is simple and we use it to manage all works daily.

Customer support has always been excellent. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Can be a little complicated to deal with invoicing particularly as we use Xero to do our accounting but mainly when adjustsments are needed. Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

Managing engineers and jobs Review collected by and hosted on G2.com.

Verified User in Facilities Services
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Commusoft?

We like the user-friendly system that allows us to easily schedule jobs. It allows our engineers to have the app on the mobile devices. This shows them their diaries and allows them to fill out job reports. Our office staff are then able to keep track of our jobs and send out job reports and invoices to our clients.

Customer support is easy to reach and very helpful. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

We get storage issues from time to time. This means that we have to go into old jobs and individually delete old pictures and videos. There is no option to Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

Allow a comprehensive system that has invoicing, scheduling, and client detail saving options in one place. Review collected by and hosted on G2.com.

Verified User in Utilities
AU
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Commusoft?

Support is very good when required, with quick lead times Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

Desktop versions isnt available on iPads as the screen is smaller Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

Diary planning invoicing and estimating Review collected by and hosted on G2.com.

GP
Health And Safety Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Commusoft?

Commusoft helps us to manage all of our plumng and heating works easily. Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

It would be nice to be able to transfers tenant addresses whena landlord moves. Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

Makes things much faster and easier to manage Review collected by and hosted on G2.com.

Verified User in Civil Engineering
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Commusoft?

This is essential to our business, a superb digital diary Review collected by and hosted on G2.com.

What do you dislike about Commusoft?

i cannot say i dislike anything , its all good Review collected by and hosted on G2.com.

What problems is Commusoft solving and how is that benefiting you?

we use it as our digital diary which is essential Review collected by and hosted on G2.com.