Commune Reviews & Product Details

The best about the commune is that there is a community to support and help you, with your questions. and also you can join the discussion to help the other guys.and most important is that there is a Mobile App, where you can easily check the notification. of your posts. Review collected by and hosted on G2.com.

in commune, i think there is a much more needed to add more features in the web app Review collected by and hosted on G2.com.

Commune is a platform that makes the community active by promoting communications among users.

I use commune at the user community. Before using Commune, we used to utilize Slack and Facebook as a community platform. However, we had a profound issue in that users were less active, and the posts were mainly sent by the official.

Commune is capable of creating a mutual communication environment due to the simple and optimal post design, which evokes users’ response.

It is even possible to deliver the contents in accordance with the users’ purpose. For instance, flow contents such as temporary notifications or stock contents that can be read in a long term.

Moreover, we can also accumulate and analyze the data in order to plan for the next action.

As a whole, we highly recommend Commune as an effective communication tool for the communities that have problem communicating among users. Review collected by and hosted on G2.com.

Commune is partly lacking efficiency in sending some messages directly to the user because the main use case of the service is the feed toward the posts. Specifically, we have to send a direct message to multiple users via the administration page, which is slightly inefficient. Therefore, at this point, we expect the further development of the service as a complete community platform. Review collected by and hosted on G2.com.

① Detailed and comprehensive support from the support staff

・We receive empathetic guidance and improvement suggestions as if the tool providers are members of our product team.

・Their prompt and courteous responses are highly valued by users and have led to increased user engagement.

② Centralized management of user activities

・The ability to export user reactions and login information for specific periods makes improving community events and content easier.

③ User-friendly interface

・Even if there are uncertainties in operation, support staff provide immediate assistance.

・They quickly respond to user requests concerning operability. Review collected by and hosted on G2.com.

It would be even more beneficial if the admin side could also use the app version to respond more quickly to user inquiries. Review collected by and hosted on G2.com.

Commune is a great platform that provides a one-stop-shop for our customers -- they can access our FAQs, watch our training content, communicate with us directly, or chat with their peers, all in Commune. We've seen a clear uptick in users reaching out with questions once we released our community in Commune, which allows us to provide faster, better customer support to our users. We love the variety of options in Commune -- it's so nice to host ALL your content in one place, and even provide fun incentives for your users (e.g. challenges).

Commune is also very responsive to us, as customers, and has quickly responded to our inquiries and taken our feature requests seriously, which we appreciate. Review collected by and hosted on G2.com.

The admin side is a bit clunky, but users don't see this, so it's not as much of a concern (once you learn to navigate it, it's easy). I do wish there were more formatting features -- being able to pick our exact colors in text, change to specific fonts, or adjust image sizes in articles would be really helpful. Review collected by and hosted on G2.com.

・Features essential for community management, such as user-to-user chat rooms, events, surveys, a knowledge base for managing stock-type content, and user permission management.

・Ongoing product development and updates based on practical community management experiences allow us to focus on content creation by adopting Commune.

・Each feature can be built with no code, and design and layout changes are possible, enabling content improvement based on customer feedback.

・The features are versatile and adaptable to a wide range of use cases, with sufficient flexibility to meet different communities' specific characteristics and objectives. Review collected by and hosted on G2.com.

Improvements in Reaction UI to Posts

・I'd like the ability to limit the information displayed in reactions to posts based on login status or user permissions. For instance, it only shows the number of reactions without saying nicknames. This is particularly relevant in B2B communities where we might not want to display which users have reacted from the management side.

Improvements in Event Functionality

・Having the Web meeting URL visible only to those who pressed the participation button would be more precise from an organizer's and end-user's perspective.

・Like the breadcrumbs in chat rooms, displaying a transition to the event-specific posts in the notification emails sent to users for individual events would increase convenience. Review collected by and hosted on G2.com.

You might think about cramming a community site with various features when you want to launch it. However, Commune framework shows you that's unnecessary. It teaches you to focus your efforts on enhancing the user experience. Moreover, using AI and other technologies minimizes the cost of improving this experience.

If you ever feel lost, you can access a site for community managers without additional fees and quickly seek advice.

Commune is the optimal solution if your goal is to take the most direct path to success. Review collected by and hosted on G2.com.

Currently, it's not possible to post articles in a tabular format. For instance, to display a product popularity ranking (with rankings, product names, vote counts, and purchase numbers), you must use workarounds like attaching images that don't appear in product name searches. This is an area where I'm hoping for a feature update. Review collected by and hosted on G2.com.

・The user-friendly UI is easy to navigate, even for those not proficient with computers, as it's free of unnecessary decorations and features.

・After release, we receive objective reports on metrics and strategy proposals, giving us a comprehensive overview. We can also consult on strategies at any time, which is reassuring. Review collected by and hosted on G2.com.

・The management interface is somewhat challenging to use for us. Since it's primarily designed for PCs, quick interactions and urgent responses while on the go can not be easy, sometimes resulting in delayed responses. Review collected by and hosted on G2.com.

・This service enables connections between people, businesses, and even between businesses. Through community management, we can build relationships that transcend the usual concept between companies and individuals. We are highly grateful for the impeccable support from Commune, which demonstrates a deep understanding and interest in our business environment.

・The product is user-friendly even for first-timers, and we can feel its usability has been thoroughly tested.

・Depending on the company or project environment, we can choose how to use the service.

・Commune's use of their platform for community management and their understanding of improvements from a customer perspective is a significant strength. We are very grateful for the appropriate updates they provide.

・The analytics feature is excellent, and we feel that they have helped us build an information management system essential for community operation based on the above points. Review collected by and hosted on G2.com.

・Compared to general social networks, there may still be room for improvement in terms of usability from the customers' perspective. (However, considering that people are still using it and it differentiates from typical social networks, this may not be a high priority.) Review collected by and hosted on G2.com.

I am very satisfied with their comprehensive support and the user-friendliness of their product. I genuinely appreciate their consistently constructive and empathetic suggestions.

The product UI is also fantastic, and I have been able to use it with hardly any need to refer to the support pages. For me, other CMS platforms were too feature-heavy and complex, but Commune focuses on functions that are truly valuable for users, and it has received positive feedback from our clients. Review collected by and hosted on G2.com.

Despite the dedicated support we receive, our challenge is finding the time to manage the community effectively.

We are looking forward to enhancements in AI recommendations and personalization features based on community users' behavior and post data. Review collected by and hosted on G2.com.

・No coding is required for site construction, allowing anyone to intuitively and quickly launch a community site.

・Receive accurate advice and support from a professional support team to form high-quality communities tailored to individual needs.

・The admin interface is simple and intuitive, enabling anyone to change site design and UI without coding knowledge, with real-time updates.

・Incorporated essential analytics features facilitate intuitive analysis of user behavior trends. Review collected by and hosted on G2.com.

・It would be more user-friendly if light modifications to the site's UI and design based on individual requests could be implemented quickly.

・Expanding external integration APIs, including generative AI, would increase capabilities significantly.

・Adding deeper data analysis features akin to Google Analytics as a standard feature, like tracking user site navigation, would make it easier to gain customer insights.

・It would be appreciated if the specification, including responsive design for both browser and app versions, could be enhanced to meet needs with increased design flexibility. Review collected by and hosted on G2.com.