commercebuild Pros and Cons

We have been a customer since 2010 and currently run two sites accessing the one Sage300 accounting package.

We chose commercebuild for our eCommerce to ERP integration because it has the best product configurator available. The configurator is next level, most websites can do very basic product configurations. Commercebuild can do very complex configurations and check stock levels for all the options live from our Sage300. You can also have multiple tabs within a product, with different configurations.

We sell approx. 1200 different products, and they need detailed personalisation. We use the comments and instructions from the website to capture what the customers enter and link it to the Sage300 order entry.

The payments module is flexible, we are able to offer On Account, Payment on Pickup and Credit Card. Credit Card value is captured at checkout, but as we may need to alter orders the final amount is taken once invoiced. We run an end of day batch and payments are allocated automatically within Sage.

Commercebuild has always been willing to listen to suggestions for improvements and enhancements. Review collected by and hosted on G2.com.

I would like to see some test stores setup so you can see more of the features available being used. Review collected by and hosted on G2.com.

Commercebuild has been a really easy transition for us. Everything generally runs very smoothly. On the rare occasion that we have an issue, they resolve it quickly and painlessly. Our website is more user-friendly both for us and our customers. We have a much more robust search function than we have ever had. We were able to break down our categories into really specific sections for our customers. We no longer have to spend time troubleshooting issues that customers are having online. Our web sales have increased! Review collected by and hosted on G2.com.

There are very few issues, and the ones that exist are minor. I believe it is not always clear which coupon is used, if one is used Review collected by and hosted on G2.com.

Ease of use and fast, friendly technical support Review collected by and hosted on G2.com.

I'd like to see a search feature added to the backend so that it's easy to locate a configuration. Review collected by and hosted on G2.com.

The support offered thru Commercebuild via the chat feature is wonderful. Any time there is something I can't figure out, there is an issue, or need assistance making a change, they are quick to respond and really try to help you find a solution. Review collected by and hosted on G2.com.

When there is customization within the Sage X3 system, it is difficult to get those features to work with the commercebuild platform. Hopefully, future updates will make this easier Review collected by and hosted on G2.com.

The seamless integration to Sage 300 ERP and the capability of the solution to respond to both our B2B and B2C clients were vital. Review collected by and hosted on G2.com.

Having a more varied selection of templates for the solution would be a benefit, but if that's all I have to criticize, that says a lot about the product Review collected by and hosted on G2.com.

There's a ton of functionality out-of-the-box for Sage 300 clients.

Compared to other platforms it's great value for money and relatively easy to launch.

Customer service and support has improved leaps and bounds recently, really stellar.

It's got its limits and pain points (shipping modules, anyone?) but overall it strikes a balance between functionality and standardization. Review collected by and hosted on G2.com.

GIVE US MULTI-CURRENCY ABILITY!

Support and client services in North America are divorced from development in New Zealand, the result is often the customer support team isn't familiar with the finer points of the platform.

The shipping module is complex and needs an overhaul. The checkout process and credit card integration also need attention.

It often feels like we can't get it to do exactly what we want, but but that comes with not having to build out everything from zero. You can't have both full control and out-of-the-box functionality, and at the price point of Commercebuild the limits are well-balanced with the breadth of what's there. Review collected by and hosted on G2.com.

The best thing about commerce is that they are quick responding when something isn't right or there is a general question that our team needs to know. They helped us build and launch our site within 8 weeks, which was incredible and the turn around time for responses is great. Review collected by and hosted on G2.com.

They need to add in a lot of support programs that I am sure we are not the only ones asking about. Once they update and create more modules I think they will be 100% versatile for everything needed in a commerce site. Review collected by and hosted on G2.com.

Sage Integration

The ability to create portals for specific customer groups

Pricing and stock pulled directly from Sage

Customer price levels pull through to the website

Adaptable shipping methods

Reliable Service

Flexible container-based page creation

CSS for extra flexibility

Great customer support

Continous new features being added Review collected by and hosted on G2.com.

Adding additional payment methods not included in the base package can require additional development work at a cost. Review collected by and hosted on G2.com.

The people and support are ready and willing to assist in any way possible. The platform is continually evolving to become the best eCommerce platform for Sage 300 and Sage X3. Review collected by and hosted on G2.com.

New features take longer than expected at times but do eventually get completed and pushed out to production. Not sure this is a dislike necessarily, more of a first-world problem in this "wanted it yesterday" society. Review collected by and hosted on G2.com.

The ease of implementation. The transition from an off-the-shelf product to a fully customizable site was seamless. The ongoing support is excellent too. Review collected by and hosted on G2.com.

Nothing, all good. Nothing missing, fully customisable. Review collected by and hosted on G2.com.